Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mystery gifts are ok as a token novelty present but for what’s inside they are certainly not worth the £20 price tag”

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Posted 4 years ago

“What fantastic surprises for everyone”

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Posted 4 years ago

“we all loved the moon lamp sooo very much, although baby Hector still to young to give a considered opinion, but it will light his way to sleep”

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Posted 4 years ago

“Very happy with service and gifts I ordered”

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Posted 4 years ago

“Great place to find unusual gifts.”

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Posted 4 years ago

“Package did never arrive. Still waiting, maybe some day.”

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Posted 4 years ago

“Didn't get what I paid for.”

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Posted 4 years ago

“Great products, fun copy on the website - their website is a joy to use and shop.”

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Posted 4 years ago

“Absolutely fantastic. I put it on my dogs collar. He's the "shiniest dog in the park!”

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Posted 4 years ago

“Great customer service, excellent range of different products at affordable prices.”

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Posted 4 years ago

“Always great response from them. Quick delivery and never had any problems.”

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Posted 4 years ago

“thank you.”

Firebox 5 star review on 30th December 2019

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Posted 4 years ago

Hey Koki, Thank YOU.

Posted 4 years ago

“Love the products you sell. Very different and quirky.”

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Posted 4 years ago

“Great site with lots of brilliant gifts”

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Posted 4 years ago

“A great site. Good stuff and witty descriptions”

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Posted 4 years ago

“Love this for original gift ideas that aren’t too expensive!”

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Posted 4 years ago

“very expensive items, got carried away by the Xmas spirit - won't buy again”

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Posted 4 years ago

“Amazing products. Well worth the money. Arrived on time. Family loved them as Christmas presents.”

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Posted 4 years ago

“Customer service stopped answering when I asked for the third time where the shipment was. no shipment details, no delivery. If there’s no refund, it’s a scam.”

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Posted 4 years ago

“I have consistently tried to contact Firebox about my order, to no avail. Originally, I emailed and gave the company more than the 3-5 day estimated response time, and then contacted the company via LiveChat, Facebook, and Twitter, and still received no reply. My order status has consistently just stated that it's in a warehouse for picking for the last three weeks. I have not received my order or any information about it from the company. If you're thinking about it, pass on this website to save you the headache and hassle of trying to get any product or information from them.”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews