Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order, ordered almost a month ago.”

Helpful Report

Posted 3 years ago

Hi Cerys, Thank you for your e-mail and your time to place this review. We are very sorry to hear, that you have not received your ordered items in time. Unfortunately, during Christmastime, we had some technical problems. Our system could not transmit the order and therefore the delayed delivery occurred. Please excuse the inconvenience caused. We have checked the tracking history and we noticed that your parcel has been delivered on the 12th of January. We hope you have a lot of fun with your articles and we would be happy if you would remain as customer. All the best Firebox

Posted 2 years ago

“In this day and age you need to speak to someone straight away if something goes wrong. 2 days for a response is far too high. And when you do respond it takes another 2 days on top of that. Ridiculous. Take note from amazon”

Helpful Report

Posted 3 years ago

Hi Lorna, thank you for taking the time to review - we appreciate it. First of all, we would like to say sorry that you are not happy with our service. As we have learned from the foregoing correspondence which you already had with our customer service, you had some problems with the order of an item, which was unfortunately out of stock. We can understand that this is of course very annoying. Our customer service was demanded during the Christmas season. As a result, there were regrettable delays in responding to customer queries. This is not our kind of service, and we say SORRY again. I really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox

Posted 2 years ago

“Hadn't bought from firebox for years and all is still good: as Amazon wouldn't deliver this without a person of at least 18 being on site and as firebox use Yodel, who would, it's a no-brainer. Thanks firebox.”

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Posted 3 years ago

“Total rubbish. Bought as Xmas present for daughter and doesn’t work. No instructions. Don’t waste your money.”

Helpful Report

Posted 3 years ago

Hello Laura, Thank you for taking the time to share your experience with our shop. We are very sorry that you have received an item which does not work. Of course, this should not be the case and we can of course understand your annoyance. Our customer service will contact you immediately and offer you a solution, which will hopefully be satisfiying for you. We say sorry again and would be happy if you give us another chance and stay as a customer. Take care Firebox

Posted 2 years ago

“A gift for a friend , who was very happy with it . Great service and a fast delivery .”

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Posted 3 years ago

“Waited longer than expected for delivery however when contacted the company they were very good with a response. I asked for gift wrap which I was disappointed with the wrapping as all it was was gold wrapping paper nothing fancy no ribbons or detail costing £3.99 . I could have done it better & cheaper making it look special for a surprise gift.”

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Posted 3 years ago

“My teenage son loved the variety of the gadgets. However the screwdriver wasn’t age appropriate. You should state an age related to the box”

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Posted 3 years ago

“Unique gifts that you can't find anywhere else that easily, good quality items without breaking the bank, shipping is quick and the items arrive safe and intact.”

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Posted 3 years ago

“Easy to use, nice products and a good range of stuff to choose from”

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Posted 3 years ago

“I can't lie, I received someone else's custom pint glass so I'm sure they got mine too. Was a secret santa so still funny but ya know.”

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Posted 3 years ago

“Fantastic service! Fast delivery and a great product. And the best customer service ever. Got a couple of different mystery boxes for gifts and they're great. Recommended”

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Posted 3 years ago

“Great gifts!”

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Posted 3 years ago

“Check your emails”

Helpful Report

Posted 3 years ago

Hi Adrian, thank you so much for taking the time to review - we appreciate it. We would like to sincerely apologize for the lack of communication regarding your missing order. We were not helpful to you as a good buyer and we should have handled the matter more carefully. Hopefully, the arranged solution with our customer service was to your satisfaction. We would appreciate it if you would give us a chance to show you that our service is better than we showed with your last order. Wish you the best Firebox

Posted 2 years ago

“Excellent.”

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Posted 3 years ago

“Great service, fast delivery!”

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Posted 3 years ago

“Ordered two mystery boxes. The gadget filled box was fine. The food box was filled with stuff with best before dates between March and October 2021. Not sure how this could have happened.”

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Posted 3 years ago

“Amazing service! The quality of the product is better than I expected. Thank you!”

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Posted 3 years ago

“Fun products at reasonable prices”

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Posted 3 years ago

“Great service once again Firebox”

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Posted 3 years ago

“Usually a great service, but no lead times displayed, website said would arrive before Christmas, no Comms until the 22nd, when yodel said it would arrive on the 28th, I had travel plans, so travelled, then yodel said would arrive on the 24th, but I'd already travelled. A shambolic experience all round”

Helpful Report

Posted 3 years ago

Hi Charles, thank you for taking your time to review us - we appreciate it. We would like to sincerely apologize for the lack of communication about your missing order. Yodel had a lot of problems in the stressful time, but you are right, we should have reacted faster or better. Sorry for that. We would like to love you if you would give us a chance to show you, our service is better than we have shown with your last order. All the best Firebox

Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews