Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've placed an order for a friend, and I made a mistake with the address. I had a quick answer on WhatsApp through customer service with Childe and they handled my problem efficiently. I don't have a review yet for the product but I'm very pleased with the customer service!”

Helpful Report

Posted 3 years ago

Well hello there Lysa, Thanks for reviewing Firebox and spilling the tea on your latest experience with our CS team. Glad it was as fabulous as we both hoped! You are going to love your goodies - such a great choice! All the best Firebox

Posted 3 years ago

“Firebox has a super selection of fun products. They're customer service is always A+ recently Childe helped me with a query, it was pivked up and a resolution provided within minutes via the WhatsApp chat. Very satisfied customer and can't wait to get my salt lamp! Thanks team, have a great holiday time when we get there. Stay safe everyone!”

Helpful Report

Posted 3 years ago

Greetings Mary! Thanks for reviewing Firebox - you are brilliant! We are so excited for you to receive your salt lamp, it was a fabulous choice. Merry Christmas, Firebox

Posted 3 years ago

“LET ME TELL YOU ABOUT THIS CUSTOMER SERVICE - 10/10 would recommend. I contacted customer service because I didn’t receive all of my items in one parcel and just wanted to follow up on that. It’s COVID, times are weird but I wasn’t too worried. ✨Crystal✨ was so sweet and FUN to talk to. She was very thorough, answered any follow up questions I had, and her GIF game is on point. Seriously. Someone buy that woman a beer (or whatever she fancies)!”

Helpful Report

Posted 3 years ago

Hey hey Kelly! Thank you so much for reviewing Firebox, and taking the time to give feedback on your latest customer service experience! We are delighted you brought this into our attention so we could help. Your goodies will be with you soon. Merry Christmas, Firebox

Posted 3 years ago

“I probably shouldn’t even leave a review yet as the product I ordered has yet to arrive (16 days late) but on the two occasions I’ve had to deal with Firebox customer service they were terrific - really refreshing to encounter. Annabelle in particular was fantastic and went above and behind to address the delay. 10/10 for customer service and resolution.”

Helpful Report

Posted 3 years ago

Hello Ciara, Thank you so much for taking the time out of your day to review Firebox, though we are sorry you're still waiting for your goodies. Glad you reached out so we could help with that, we trust your parcel will reach you soon! Cheers, Firebox

Posted 3 years ago

“Chloe was really helpful and sorted my issue really quickly! Great service”

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Posted 3 years ago

Hi friend! So good to hear about your latest experience, thank you fo reviewing Firebox! All the best, The Firebox Team

Posted 3 years ago

“An item was missing and they dealt with it right away getting the item shipped out. Great products and wonderful service from Andrew Brind in the customer service team”

Helpful Report

Posted 3 years ago

Hey SB, thanks for reviewing Firebox! We're so glad you came to us about this so we could rectify it for you. We are always happy to help! Merry Christmas, Firebox

Posted 3 years ago

“Childe dealt with my misplaced order quickly and efficiently via WhatsApp- really grateful, thank you.”

Helpful Report

Posted 3 years ago

Hey Stranger, Thanks for reviewing Firebox - we think you are smashing! We're glad our customer service legend, Childe, was able to help right all the wrongs. We hope you enjoy your goodies! Merry Christmas Firebox

Posted 3 years ago

“Had a few problems with my orders disappearing but Firebox were very helpful (once I realised their original reply had gone into my spam folder) and they soon sorted it out for me and even gave me a voucher to compensate for the hassle. Much appreciated.”

Helpful Report

Posted 3 years ago

Hey Peter, Thanks for reviewing Firebox and sharing your feedback on your latest experience. We are so delighted that we could help with your query - mishaps happen! Enjoy your goodies, The Fireboxers

Posted 3 years ago

“Fantastic customer service via whatsapp, so much more convenient and super fast replies. I was helped by childe who was quick and efficient in helping and sorted out my issue with a faulty product.”

Helpful Report

Posted 3 years ago

Merry Christmas SJ, We are so grateful for the time you have taken to review Firebox. We're even more excited to hear that your experience was as wonderful as we both hoped. We are glad you got in touch with us so we could help with the defective product. All the best, The team at Firebox

Posted 3 years ago

“Customer service was amazing!”

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Posted 3 years ago

Hey Sam, Thanks for reviewing Firebox and your experience with our customer service. Delighted we could help you with your query. Keep being a rockstar! Cheers, The Firebox Team

Posted 3 years ago

“Great Customer service from Andrew when I was worried that my giant mushion with work colleagues face on had vanished- I’m sure it would have made someone’s day, but sad it was taking so long...he was great and looked in to it for me and I received it still with a day to spare :)”

Helpful Report

Posted 3 years ago

Thanks, Roxanne! We appreciate the time you've taken to review Firebox and provide feedback on your latest experience. Enjoy your fabulous Mushion - great choice btw! All the best, Firebox

Posted 3 years ago

“One of my orders was lost in the post but Annabelle and the folks at Firebox were super quick to sort it out for me and send another. Happy customer!”

Helpful Report

Posted 3 years ago

Hey Cassandra, Thanks for taking the time to review Firebox. Although we are sorry your goodies were lost in the post, we are so glad you told about this so we could send out replacements straight away! Enjoy! The team at Firebox

Posted 3 years ago

“Fantastic gifts fantastic prices fantastic delivery fantastic customer service. Some items came and were faulty - replaced immediately and shipped out express. Highly commendable much appreciated Andrew thanks !”

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Posted 3 years ago

Well hello there, Patricia. Massive thanks for reviewing Firebox and providing feedback on your latest experience. We pride ourselves on delivering world-class customer service. Your words, really make us feel like we live up to this. Merry Christmas, Firebox

Posted 3 years ago

“Customer service is aaamazing! I had a problem with delivery, the package did not come to me, but Annabelle solved the problem in the shortest possible time. Great service, great approach! Keep up the good work!”

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Posted 3 years ago

Happy Holidays Martina! Thanks for reviewing Firebox - YOU ARE AMAZING! We are so flattered by your feedback, glad we could help with this one. Cheers, Fireboxers

Posted 3 years ago

“Ordered a couple of mugs and one had some paint chips and flaws. Contacted Firebox and they sent me another mug super fast for free. Great customer service. Highly recommend.”

Helpful Report

Posted 3 years ago

Hi Raf, many thanks for reviewing Firebox! We are so glad you told us about this issue so we could rectify it. We wouldn't want you spending your hard-earned money on a defective product, it would gives us nightmares! Enjoy the new, perfect mug. Merry Chrsitmas, Firebox

Posted 3 years ago

“Customer service is excellent. Fab response with my query All sorted. Paula”

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Posted 3 years ago

Hey you, Thanks for reviewing Firebox - you are excellent. Cheers, The team @ Firebox

Posted 3 years ago

“I had a problem with the courier where they misplaced my parcel and I cannot tell you how FAST Firebox solved it. I wasn’t expecting an answer for a while as I understand usually Customer Services are busy, but not only did they answer fast but they sent me another item on the same day. Would give more than 5 stars if I could!”

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Posted 3 years ago

Hello Mary! We think you're smashing! Thanks for taking the time to review Firebox. We are glad you brought this issue to our attention so we could help! Enjoy your goodies. You deserve it! Merry Christmas, Firebox

Posted 3 years ago

“This is worth the money!”

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Posted 3 years ago

Thanks, Louise. Glad you think so too! All the best, Firebox

Posted 3 years ago

“I received my order of chocolate bombs, one of which was broken in transit, I spoke with annabelle over WhatsApp, who was very kind and understanding, very quick response and informed me that the chocolate bombs were sadly out of stock, but she sorted me out a refund the same day, very happy with the service provided by annabelle ☺️ thank you”

Helpful Report

Posted 3 years ago

Hey there Sabrina! Thank you so much for reviewing Firebox and giving such wonderful feedback. We are glad you brought this matter to our attention so we could rectify all the damage done by the postie. We still wish we could have replaced the goodies instead, so sorry about that. Merry Christmas, Fireboxers

Posted 3 years ago

“Firebox's customer service is unreal! Childe has been absolutely amazing in dealing with my order (and my numerous emails). Other companies should learn from you guys on how to treat your customers well :) x”

Helpful Report

Posted 3 years ago

Thanks for reviewing Firebox, Emma! We appreciate the time you've taken to rate us (a whole set of 5 stars!) and provide us with feedback on your latest experience. We are over the moon to know that Childe took such good care of you. She makes us proud. Thanks again! All the best, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews