Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a query regarding the pillow I bought as I had forgotten to upload a photo on one side, so it just came one-sided rather than two. Emailed and got a response back so quick- unexpected as it is Christmas and I know staff are busy- but Andrew got back to me straight away and sorted my queries. Can’t wait to give this ridiculous gift tomorrow it looks hilarious 😂 Thank you Andrew for your very pleasant, cool and efficient service. Aoife”

Helpful Report

Posted 4 years ago

Hi Aoife, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Placed order knowing it would be delivered after Christmas only to have it turn up on Christmas Eve! Excellent fast service and love the zapper. Highly recommend and will buy from them again.”

Helpful Report

Posted 4 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“I contacted via WhatsApp for a failed delivery, and was attended by Childe, who was quick, to the point, polite and friendly. The issue with my order appears to be resolved (turned out to be a typo in postcode), and it was quick and painless. As ever, Firebox continues to be some of the most pleasant customer service experience I've encountered on the market.”

Helpful Report

Posted 4 years ago

Hi J, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Amazing customer service after I accidentally ordered 2 of the same item! Super quick delivery with clear tracking. Great great service and presents arrived in time for Xmas! Highly recommend”

Helpful Report

Posted 4 years ago

Hey hey Lucy! Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“My order didn’t arrive however I got through to customer services via WhatsApp and they replied almost straight away, the customer service rep - childe - was extremely helpful and has requested the item to be resent, such an easy and hassle free Process. Many thanks 🙏🏻”

Helpful Report

Posted 4 years ago

“Waiting for my order for almost a month. It was shipped but the tracking information doesn't really give any valuable info. Contacted customer service twice and didn't get an answer. Worst experience ever and my items won't probably arrive in time for Christmas.”

Helpful Report

Posted 4 years ago

Hi Filipa, Thanks for reviewing Firebox, though we are sorry to hear it isn' the experience we both hoped for. We've looked into your order and can see that your chosen delivery method is untracked. Our team responded to your e-mail on Dec 18th, letting you know the latest ETA for your order. If you're still without parcel, do contact us again so we can arrange something for you. Regards, Firebox

Posted 4 years ago

“Great products and fantastic customer service. I was helped by Crystal who was lovely and went above and beyond.”

Helpful Report

Posted 4 years ago

Hi RH, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Customer service is super!”

Helpful Report

Posted 4 years ago

Hi stranger, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Annabelle was lovely and reassured all my worries!”

Helpful Report

Posted 4 years ago

Hi Catriona, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and reassure you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Shaneen was really helpful and sorted my query immediately. They were incredibly helpful, polite and friendly. 11/10.”

Helpful Report

Posted 4 years ago

Hey there Frankie! Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Great selection of unique gift ideas, always find inspiration for presents, especially around Christmas. When I did have a problem with a personalised item it was resolved quickly and efficiently. Andrew went above and beyond to help me with the problem. 100% would recommend :D”

Helpful Report

Posted 4 years ago

Hi Connie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Love it, Amazing quality, really quick shipping and delivery. And Brilliant customer service !”

Helpful Report

Posted 4 years ago

Hi friend, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We are glad you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Unfortunately, I had an order arrive with a broken item. I contacted customer service and Andrew got back to me very quickly. He apologised for my issue and arranged for a replacement item to be sent out without hesitation or charge. The item was received a few days later in perfect condition. Not bad in the run up to Christmas and considering the impact of COVID on deliveries in general. I would highly recommend Firefox. The items that I ordered are excellent quality. My issue was something that just happens and not down to poor quality, nobody’s fault really. The manner in which Andrew communicated with me and rectified my issue was flawless.”

Helpful Report

Posted 4 years ago

Hi Dave, Thanks for taking the time to review and rate Firebox. We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“I had ordered a personalised cushion, it had been sent as I had been provided with the tracking number but appeared to have been lost by Royal Mail. I contacted firebox and was issued with a refund for postage and the option for a refund for the actual product, however I asked if they could resend the item rather than process the refund. They agreed to this and it was received within 3 working days. Excellent customer service!”

Helpful Report

Posted 4 years ago

Hi Olivia, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the Mushions! Take care, The Team at Firebox

Posted 4 years ago

“I ordered a few items from firebox and unfortunatley one didnt arrive. Andrew couldnt have been more helpful and had a replacement order sent to me straight away. Really helpful, positive service where nothing was too much to ask. All communication was answered to promptly as well as professionally :)”

Helpful Report

Posted 4 years ago

Hi Lexi, Thanks for taking the time to review and rate Firebox - you gem! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Andrew helped me out with a missing item in my delivery! He was super helpful and the issue was sorted super quickly! Thanks so much!”

Helpful Report

Posted 4 years ago

“Poor experience. Lost all my order history and was told the moving systems. Still waiting, must be lost but ng to be fixed. Ordered 2 items 2 weeks ago. I turned up in 2 days the other i'm still waiting and not have to but a different gift as it wont get here in time. The item”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox, Greg! Though we are sorry to hear it hasn't the experienced we both hoped for. We can confirm that we have recently moved systems and our tech team has been working behind the scenes, restoring the order history on the accounts. This will appear in your account soon, though apologies for the delay. In regards to your order, we are sorry to hear you're without parcel. Please do contact our customer services team via e-mail at your earliest convenience so we can help with this: info@firebox.com We look forward to hearing from you and making this up to you! Regards, Firebox

Posted 4 years ago

“Childe helped me out on Twitter when I ordered the wrong item - it ended up being fine but he was patient and fun and easy to talk to! Firebox have the best customer service of any company I've ever dealt with :-)”

Helpful Report

Posted 4 years ago

Hello Amy, Thanks for reviewing and rating Firebox! We are glad you brought this to our attention so our team could work their magic. All the best, Firebox

Posted 4 years ago

“Your Rep Childe was a top person very helpful sorted out my problem very quickly I will be happy to use your company again mainly because you have top staff”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for reviewing Firebox, and sharing feedback on your latest interaction with our Customer Service Advisor, Childe. We are so buzzed to hear our team delighted you. Mission: accomplished. Have a good one, The Fireboxers

Posted 4 years ago

“Puja is the man. He really went out of his way to make sure I was a happy customer. Multiple emails, tracking searching, nothing was going to stop him from figuring out my problem and resolving it. Not to mention in mid December when everyone is swamped. I will always return to Firebox when I can. Thanks a million Puja Patel”

Helpful Report

Posted 4 years ago

Thanks for reviewing Firebox and sharing feedback on your latest experience, Ed. YOU are the man. You legend. Cheers, Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,703 reviews