Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was OK but like other reviews, it's the customer service aspect that lets them down. Wouldn't use them again.”

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Posted 1 year ago

“Speedy delivery”

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Posted 1 year ago

“Bad customer service - emailed twice regarding my damaged/broken product on arrival. Haven’t heard back from anyone about how to get a refund or replacement… it was for a friends special birthday, and I’m very disappointed.”

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Posted 1 year ago

“Easy ordering and quick delivery.”

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Posted 1 year ago

“items were cheap compared to the box value. has several mystery boxes over the years which were all fun and good value. this plant themed one had a selection aimed at children.”

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Posted 1 year ago

“Great products and quick delivery . Great prices. I got a bath disco light and PlayStation blue lights and they look great”

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Posted 1 year ago

“Ordered something well in time for fathers day and did not arrive on fathers day and was told it was because they had a lot of orders and gave me a 20% off code. Well fathers day is every year so think it should have been better organised”

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Posted 1 year ago

“This is the best thing I’ve bought on your website (I’ve bought a lot over the years), what an epic gift for my Dad!!!”

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Posted 1 year ago

“Ordering and delivery was great. Happy with the way the company handles orders but very disappointed in the product hence not giving 5 stars”

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Posted 1 year ago

“Great quality product & delivered quickly. Well wrapped too.”

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Posted 1 year ago

“Horrendous service. I've used firebox 3 times. Twice they've been unresponsive and not helpful in any way, shape, or form. This most recent time, I ordered around a week and a half ago. I got the confirmation email. The money's been taken. Radio silence from Firebox since then. Not a single response on any communication channel, not twitter, not email, not contact forms. I'm getting serious doubts as to whether this company is still operating at all at this point.”

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Posted 1 year ago

“Great service, as always. Dispatched and delivered in super quick time. Thank you!”

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Posted 1 year ago

“Products were great customer service was the worst I've ever had. Ordered it to arrive before somebody's birthday but never turned up. So I emailed 3 times to see where it was and when arriving. Only got a response on the day of delivery. Don't even get compensation for late delivery”

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Posted 1 year ago

“I loved the product but upon delivery I noticed the box was not quite perfect but assumed the product would be wrapped inside. I gift wrapped the box as it was a birthday present. When the present was opened the poster was just wrapped in a piece of tissue paper and was creased and spoilt the look of the poster.”

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Posted 1 year ago

“Bought for someone awkward they loved it. Fast efficient delivery, would recommend to anyone, great choice”

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Posted 1 year ago

“Ordered a beach bod towel, with my sons face superimposed on it! Just brilliant, caused a huge amount of laughter! Price was good, great quality, really quick delivery. Can’t fault anything 5*. Highly recommend!”

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Posted 1 year ago

“I came to Firebox primarily to order the desk-sized Henry vacuum, since it's absurdly priced on Amazon. I ended up liking some of the other products & ordered them too (all as gifts for my husband). However, It ended up costing me MORE to order Henry through Firebox, and the shipping process was a major headache. Despite liking the variety of products offered, I will most assuredly NOT be shopping through Firebox again. First off, $200US for free shipping is a RIDICULOUS limit to try to reach. So I forked over $19.99US for shipping on my ~$45US order. However, Firebox didn't charge appropriate Canadian taxes on the items during checkout, so DHL then tried to charge me ~$6CDN in duties & ~$20 in "customs brokerage" fees. Yes, that's right, they were holding my parcel hostage in an attempt to force me to pay almost the same amount AGAIN for shipping (which was already almost half as much as the actual order itself). To make it clear, I have no problem paying the duty itself, it was the extra fee that got to me. I paid for international shipping, which OF COURSE includes dealing with customs, so this was merely an attempt to conceal actual cost & hoodwink me into placing the order thinking that I would be paying X amount, only to increase it later. I ended up having to go to the customs office myself & pay the import taxes directly to avoid this insane price gouging (as a side note, DHL also calculated the duties incorrectly...I only had to pay ~$3CDN, not $6). Lastly, a small beef, but I figured I'd tack it on: Products are not available in $CDN, only various European currencies + $US. I get it, it seems like a small-ish company that operates mainly in the UK/EU, but it would be nice to not have to pay a FTX on my purchase.”

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Posted 1 year ago

“Easy ordering fast delivery.”

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Posted 1 year ago

“Caroline from customer services was very helpful. My query was handled sensitively & promptly. Would recommend”

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Posted 1 year ago

“Brought this for a friend's hen do, we will have such a laugh playing this game. Can't wait to see the brides face! Quick delivery too!”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,593 reviews