Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice little item, delivered promptly, well packaged”

Helpful Report

Posted 1 year ago

“Doesn't deserve even 1 star no answers to my e mails parcel still no sign of my parcel still at yodel bay since scanned on 2dec. So annoyed Dec 12 e mail from firebox apologising confirming yodel lost my parcel asking if I wanted refund or sending another order. Requested another order providing it can be delivered before Christmas. 2 stars as they have finally answered my emails”

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Posted 1 year ago

“easy and quick to order. Items were received promptly and as described. very pleased with order”

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Posted 1 year ago

“Good choice of products, quick delivery.”

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Posted 1 year ago

“Couldn’t get hold of customer service and item took much longer than stated to arrive”

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Posted 1 year ago

Hi there, We can't thank you enough for sharing your honesty and giving us a detailed view of what we did wrong here. Secondly, we would like to apologize wholeheartedly for the delay in responding. We experienced higher than usual demand and that impacted both our Operations and Customer Support Teams. We're sorry you were on the receiving end of this as we know from first-hand experience that this has caused us nervousness and uncertainties that are specifically amplified during the holidays. This also does not exclude our carriers, which experience similar demand during Christmas time. We promise that they also tried their best and did not intend to disappoint any customer because of a late package. We are extremely sorry for all the inconvenience we caused here and would love to show you that we want to learn and develop from our mistakes. Therefore feel free to give us a second chance and see for yourself, that it is our main goal to provide exceptional service.

Posted 1 year ago

“Excellent ordering process throughout. Delivery was just over a week but expected that due to Christmas post.”

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Posted 1 year ago

“The website was easy to use, the items were sent promptly and there was good communication from Firebox to advise when the delivery was expected.”

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Posted 1 year ago

“Absolutely shocking post sale customer service. Once they have your money they're not interested in problems. The only tool in their resolution box is future discount codes, as if you'd trust them twice!”

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Posted 1 year ago

Hi there, We really appreciate your honesty here and are sorry to hear this is how you feel. Please know that when mistakes happen, we try our best to make it right. We've shared your experience with our team to see how we can improve the transparency of our Delivery Methods and how orders are fulfilled. Upon revising your order, we found it had arrived during our estimated delivery period for Next Day Deliveries (when ordered after 3 PM). Again, we do hope to keep being a part of your home, thus, we offered a future discount code. If there's anything else we can do, we'd love to help.

Posted 1 year ago

“The UX on the website was horrible. I thought it may due to using my phone, but then tried on my laptop at it was just as bad. Trying to resize photos and the whole page would zoom in so you couldn’t see the bottom of the screen and Thereford unsure if you had the size of the photo correct or not. I was given a 10% code for signing up to the newsletter. Well the code didn’t work at checkout. Had I not already committed to buying this present with someone else I’d have bought something else or bought elsewhere.”

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Posted 1 year ago

“Arrived quickly, made very well, good quality and really happy with my order. Has made a great Christmas gift. Thankyou!”

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Posted 1 year ago

“Everything I asked for. Delivered promptly and correct. I'm ordering more. So much fun , not for everyone. Thankyou for the Christmas Cheer 🎄”

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Posted 1 year ago

“Wrong item received twice....still waiting a refund”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Again, we're sorry for sending the wrong product. We encountered a system configuration mistake that categorized the wrong product and their inventory. This caused our initial and replacement to be incorrect. We've since fixed this but were unfortunately sold out of the original product. We've now refunded the order and didn't ask for a return of the incorrect products. Again, we're sorry and are here if we can further help.

Posted 1 year ago

“Ordered 2 pairs of socks each had my dogs faces on ( 2 dogs different faces on each pair) for stocking presents for wife and daughter one pair was correct the 2nd had a young girls face , not much use now I am told I might not get the correct ones in time. Not happy”

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Posted 1 year ago

“Great service fast delivery”

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Posted 1 year ago

“The price was good, delivery was quick and communication easy. I will shop here again.”

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Posted 1 year ago

“All looks great, Christmas nailed”

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Posted 1 year ago

“The mug I received wasn't heat changing as I thought and the delivery note said it was too. I was offered a token to use against another product but this meant I was spending more and I wasn't prepared to do that. Wouldn't use again.”

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Posted 1 year ago

“Love Firebox, out of the ordinary products at great prices. Easy to use website and great service and delivery. Would definitely recommend”

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Posted 1 year ago

“Speedy delivery, well wrapped. Fun items ideal for stocking fillers”

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Posted 1 year ago

“Good communication and great product”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,715 reviews