Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order pierre the pillow for my girlfriend. Absolutely loved it”

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Posted 4 years ago

Nicholas, You're a good boyfriend. Thank you so much for being awesomesauce and taking time out of your day to review us and give us such a fantastic rating (and also buying your girl the best gift ever). Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Easy use website, unique products”

Helpful Report

Posted 4 years ago

Hey Dan, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Didn’t despatch on time, customer service shockingly bad. Would never purchase from them again, no matter how sought after the item might be.”

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Posted 4 years ago

Hey Natalie, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're really sorry that the item did not make it to you in time. We can see you were fully refunded for your order and given a voucher to compensate for the inconvenience caused. We are very sorry for all the hassle experienced with this order. Firebox

Posted 4 years ago

“The customer service was amazing! The lamp's good quality, too, and they sent it with some candy. 10/10 experience, would suggest to my friends.”

Helpful Report

Posted 4 years ago

Hey you. Yes, you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The gift wrap option is absolutely abysmal. The product itself was okay, but the fact that the gift wrap is roughly 3 pounds, arrived damaged, and looked nothing like what was advertised, is frankly, shameful.”

Helpful Report

Posted 4 years ago

Hey there, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out to you directly on Feb 3 requesting further information about the poor gift-wrapping. We do want to help in any way we can. However, we have yet to receive a response from you. Should you wish to discuss this matter further, feel free to e-mail us back at your earliest convenience. Kind Regards, Firebox

Posted 4 years ago

“Was a gift for my brother and he loved it. Mug is a good size too. Would never usually pay this much for a mug but it was worth it for the novelty factor”

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Posted 4 years ago

Jade! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Made me laugh & the person who got it, too. Will definitely use again. Thanks.”

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Posted 4 years ago

Hi stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Use firebox every year for my wife’s birthday to buy her something funny and original that she will never use but amusing to open. Love it lots.”

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Posted 4 years ago

Joooosh, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great but it would be useful if you recapped what I had brought from Firebox on review request. thank you”

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Posted 4 years ago

Hey Andy, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Wacky, off the wall and delivered the gear !! I loved the item, my wife felt giddy. Let's persevere.”

Helpful Report

Posted 4 years ago

Paul! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Expensive wine gums”

Helpful Report

Posted 4 years ago

Hey Irene, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Should you have any issues with this order, don't hesitate to get in contact with us via e-mail (info@firebox.com) or social media. Kind regards, Firebox

Posted 4 years ago

“A really easy site to use, my products arrived quickly and I absolutely loved the little touches in the delivery emails and in the package itself. I will definitely be using them again and have already recommended them to all my friends.”

Helpful Report

Posted 4 years ago

Elinor, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I paid for expedited shipping and the package showed up after expected delivery date. I emailed and they made the shipping right, cool! When the package arrived the item had a chip out of the lens. I emailed again about the defective product and NO response!! Pretty lame!! This was supposed to be a gift so not only did it not show up in time it was defective when it did arrive with no recourse!!”

Helpful Report

Posted 4 years ago

Hey there Kelly, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We reached out directly via e-mail as we were concerned about your experience and wanted to help. We can see you were refunded for the delayed delivery. We can also see you have e-mailed us about the issue with the item and said you'd get back in touch if the chip hindered the projection of the image. However, we haven't heard from you since. Should you wish to discuss this matter further and see what your options are to rectify the issue, do respond to our e-mail at your earliest convenience. Kindest regards, Firebox

Posted 4 years ago

“Prompt arrival of order.”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered a mystery box for my nephew for Christmas. I searched firebox website for suitable gifts for teenage boys up to 16 and this was recommended. The box contained an item which I don’t think was suitable CBD Xmas pudding.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We're taking your feedback on board to improve the description on our product pages. Our gift-finder does not filter gifts by age so this could not have been recommended by us. Either way, we are very sorry for the inconvenience caused. Regards, Firebox

Posted 4 years ago

“I bought this as a little present for my daughter for Christmas. It is now mine! Brilliant little gadget I love it!”

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Posted 4 years ago

Hey there friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The product I purchased originally was out of stock, but true to their work as soon as it came back into stock it was dispatched to me and I’m very happy with the quality of the product and the service I received”

Helpful Report

Posted 4 years ago

Hey Stephen, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“5***********”

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Posted 4 years ago

Joanna! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Items arrived earlier than expected, exactly as described. Have bought before, will buy again”

Helpful Report

Posted 4 years ago

Hi friend! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Love how unique their items are. Delivery is always quick and efficient, and you get free sweets!”

Helpful Report

Posted 4 years ago

Hi Jackie, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews