Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One star as subject of review email includes assumed 5 stars”

Helpful Report

Posted 2 years ago

Hi Craig, We are sorry to read here that you were not satisfied with your order. Our customer service team has contacted you here to find out more and, above all, to offer you a satisfactory solution to your complaint. Unfortunately, we did not receive any further details from you, so we cannot understand what the problem was. We would be pleased if you could contact us again. All the best Firebox

Posted 2 years ago

“They were quick and delivered with care.”

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Posted 2 years ago

“Mystery box was average and not the value for money the description represents.”

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Posted 2 years ago

“Amazing product highly recommended”

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Posted 2 years ago

“Great product”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Twice this has happened with Firebox now...I order something and it doesn't come. It was sent back to the warehouse apparently, when I went onto 'track my parcel,' there was some rubbish about needing a signature but considering there was a whole host of people in the house, there was no knock on the door and no 'sorry we missed you' postcard it just looked like it was never sent. It happened last year at Christmas too. This time it was for a selection of presents for my husband and a friend. Unfortunately my husband got COVID and holed himself up elsewhere so I didn't see him over Christmas anyway and had enough time to order from another company which DID deliver what I ordered. As for my friend, well I had to cancel him because I had to stay in for our 4 year child. At least I can now get cheaper presents elsewhere. Two failures out of two, Firebox. I used to use you a lot and like you, those days are over, you can't use a website which you're not actually sure if your order is going to arrive or not. I won't be using you again. I've contacted you for a refund and I'm going to unsubscribe. I'd like to say that it's been fun but I'm not going to lie to you.”

Helpful Report

Posted 2 years ago

Hello Ana, Thank you for submitting your review here. We are very sorry that you were not satisfied with us or your order in our shop. Unfortunately, according to Yodel, your order could not be delivered, so your items were returned to us. This is of course very annoying. My colleagues from the customer service have of course arranged for a refund and sent you a gift card as a small compensation. We hope that this solution is acceptable to you and we would be pleased if you would order from us again in the future. Take care Firebox

Posted 2 years ago

“Harry potter filled stocking went down a treat on Christmas day”

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Posted 2 years ago

“Fantastic service and so prompt for my mushroom growing kits.”

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Posted 2 years ago

“Does what it says in the tin.”

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Posted 2 years ago

“Won't use again.”

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Posted 2 years ago

Hi Philip We are sorry that you were not satisfied with our service here and had a bad experience. Our customer service team has already contacted you and offered you a partial refund of your purchase as a small compensation. We hope that this small gesture is a satisfactory solution for you, so that you can continue to order from our online shop in the future. We would be very happy about this. All the best Firebox

Posted 2 years ago

“Great service, quick delivery and updated throughout”

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Posted 2 years ago

“Cracking service”

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Posted 2 years ago

“Until Firebox start using a more reliable courier to deliver their parcels, there is not much point in ordering from them - Yodel cannot be bothered even appearing vaguely competent! So no review of what I ordered as I never received them ... which is a bit of a shame as they were Xmas presents”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your review. We are very sorry that you were not satisfied with our service and the delivery by Yodel. Our customer service team has already contacted you and apologised for the inconvenience. We have also sent you a gift card to make up for the inconvenience. We hope that you will give us another chance and remain a customer. Take care Firebox

Posted 2 years ago

“Still waiting on reply as my Christmas delivery got lost in post , thanks”

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Posted 2 years ago

“Parcel never arrived, even though I paid for next day delivery way before Christmas. Told me they had refunded the money back to my account. This was a lie and now I will have to seek legal help”

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Posted 2 years ago

Hello Holly, Thank you for your review here. It's a pity that you didn't receive your package on time, especially since it was a Christmas present. We also apologize for the delay in responding to your request. Unfortunately, due to the Christmas business, there were a lot of customer enquiries and we were not always able to answer them on time. We say sorry again for this poor service. However, customer service has arranged a refund for you and sent you a gift card as a small apology. We hope that this solution is satisfactory for you. We would be delighted if you would continue to shop with us in the future. Best regards Firebox

Posted 2 years ago

“Professional outfit, great fun communication.. seems a company you can trust.”

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Posted 2 years ago

“Quick delivery, ordered mistery box as a present and it was great! Also, hot choc bombes went down well too. Fantastic site for bit different presents. Will definitely be ordering again. Thanks very much!”

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Posted 2 years ago

“Ordered on 7 December. It was packed on 15 December. Then delivered on 20 December by Yodel. Slowest delivery possible. And far too late as I had already left to visit family. I have no idea how it takes a week to pack this, nor the best part of another week to ship it.”

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Posted 2 years ago

Hi Jonathan, Thank you for sharing your experiences with us here. Of course, it's a shame to hear that you didn't receive your order in time. Our customer service has contacted you about this and arranged a full refund for you. This is our way of saying sorry again. We hope that you will give us another chance so that we can show you that our service is better. All the best Firebox

Posted 2 years ago

“Great products and excellent delivery, will use again 👍👍”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,594 reviews