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Firebox Reviews

4.4 Rating 4,703 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,703 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
I like their products
Helpful Report
Posted 2 years ago
Bought Mystery boxes as Xmas presents and they were a nice surprise my sons loved them
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Posted 2 years ago
Order confirmation received immediately, package dispatched in good time, perfect service.
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Posted 2 years ago
Would have like to get notified about customs taxes even though it's written somewhere on your website
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Posted 2 years ago
Spent 10 pounds on a birthday card along with another 5 pounds postage for the item not to work as described. Email to complain was completely ignored.
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Posted 2 years ago
Hi Rebecca, From your review, it appears that you are not satisfied with your ordered item. We are very sorry about this. I have taken a closer look at your case again and found out that our customer service has already contacted you by e-mail. They have arranged for a total refund to you to rectify the inconvenience caused. We hope that this solution is satisfactory for you and that you will perhaps give us another chance here. We would be happy to show you that we can do better than we did with your last order. Best regards Firebox
Posted 2 years ago
I have been ordering from the website for years and have never had any issues at all. Always extremely fast delivery and brilliant products.
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Posted 2 years ago
Brilliant website..some really crazy gifts..would definitely recommend!
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Posted 2 years ago
Products look great but I experienced tough times getting my order. It got lost in the admin. Wouldn't mind if the standard apology came with a gift card or some show of goodwill. It didn't though.
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Posted 2 years ago
Hi Peter, Thank you for your review. Unfortunately, due to a technical error, your order was not processed correctly. Mistakes happen in stressful times, but we say sorry again for any inconvenience caused. As a small compensation, we have sent you a gift card and we look forward to seeing you again in our online shop. All the best Firebox
Posted 2 years ago
Ordered on the 7th Dec still no update on the 20th so I email (after my what's app was ignored) to find out my order wasn't processed properly and they placed the order again for me but wouldn't be until after Christmas that it arrived. Email again for another update to then get a reply on the 12th January to say again my order wasn't processed and they've refunded me. So not only was I down a gift for my partner who works away I also got the same bull excuse.
Helpful Report
Posted 2 years ago
Hey Courtney, Thank you for your review. The review has brought to our attention that you were not satisfied with the processing of your order. We sincerely apologize that there was a problem with your ordered item. Your order has been dispatched by the Supplier and should have arrived in the meantime. Our customer service has already contacted you and forwarded the respective tracking link to you. Sorry again for causing you so much trouble, and we would appreciate if you will give us here a second chance. Take care Firebox
Posted 2 years ago
Was lovely service and I would use firebox again anytime.
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Posted 2 years ago
I am very unhappy with Firebox as for a purchase on your site less than 20 € I had to pay custom fees of 25 € which is unacceptable and on which you should have drawn my attention- no way to contact you so you have definitively lost a client!!!!
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Posted 2 years ago
Hi Patricia, Through the review, we have been informed that you are not satisfied with the delivery of your order. On our site, the FAQ states that duties may apply outside the UK, as the UK is no longer in the EU. However, the duties depend on the country, Firebox has no influence on this. We are happy to accommodate you and cover part of the customs costs, for example half of the cost. You are also welcome to use our partner shop for France Cadeauxfolies in the EU. There are no additional costs. https://www.cadeauxfolies.fr/ As a courtesy, we have arranged for a refund to be made to you. We hope that we have been able to restore your customer satisfaction with this gesture. We would be pleased if you would order from us again in the future. We wish you a great day Firebox
Posted 2 years ago
I ordered two items, both for a Christmas present. After not been delivery I emailed before Christmas however got no reply. It was only after sending a second email I got a responce saying my order was not processed correctly and asked if I would still like my order or a refund. I replied asking for my order before recieving another reply saying one of the items was out of stock now (had been in stock when i ordered). As a result I had to get a refund on this item and order from Amazon instead. Item that was delivered (eventually) was satisfactory however overall a disapointing experience.
Helpful Report
Posted 2 years ago
Hello Euan, Thank you for taking the time to review your order experience with Firebox. First of all, we would like to sincerely apologise for ruining a Christmas gift from you. Of course, this was not our intention, but unfortunately, the mistake happened with the oversell. The late response from customer service should also not have happened and we are sincerely sorry for this. Normally the process and customer service at Firebox are very good. We would be happy if you gave us another chance to show this. Customer service will contact you again. All the best.
Posted 2 years ago
Good service
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Posted 2 years ago
The gifts we awesome and everyone loved them! Small but cute!
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Posted 3 years ago
Its decent
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Posted 3 years ago
Ordered on the 13th December it’s now the 16th Jan and only 3 out of 7 items delivered. Trust pilot reviews show 3.1/5 so this company is no longer reliable or trustworthy. Common things not being delivered arepersonalised air fresheners, socks and the Lego in a frame. 3 emails from the customer service team all asking the same thing so could just be an auto generated email using different names. No one ever responds.
Helpful Report
Posted 3 years ago
Hi Cheryl, First of all, I would like to apologise that you had a bad experience with our shop. We are very sorry about that. Our customer service has arranged for a replacement and already sent you a gift card. If you have not received your replacement delivery, please inform us immediately. Furthermore, we have suggested you a partial refund, unfortunately, we have not received any reply from you in this regard. We say Sorry once again for the inconvenience caused and would be happy if you will give us a second chance. All the best Firebox
Posted 2 years ago
I ordered 13/12/21 for Christmas presents which I expected to arrived for the end of December - no drama, my guests were here for a few weeks. It is now 16/01/22 and only part of my order has been delivered. I have dealt with multiple members of staff (Dafne, Andrea & Caroline) and on my last email I expressed my frustration at no one taking responsibility and elevating this order through to completion. They did offer a refund which I declined because my guests are aware of their presents. I’m finding them awful at communicating- their emails all say the same thing and “there was a technical problem with the supplier, would you like a refund or to proceed?” I’ve answered 3 times in a row and the last time I requested it be raised as a complaint. No response as yet and that was on Thursday 13th Jan 2022. I can’t review the products because some have not been delivered as yet - please send me a follow up link.
Helpful Report
Posted 3 years ago
Hi Cheryl, First of all, I would like to apologise that you had a bad experience with our shop. We are very sorry about that. Our customer service has arranged for a replacement and already sent you a gift card. If you have not received your replacement delivery, please inform us immediately. Furthermore, we have suggested you a partial refund, unfortunately, we have not received any reply from you in this regard. We say Sorry once again for the inconvenience caused and would be happy if you will give us a second chance. All the best Firebox
Posted 2 years ago
Great selection of interesting presents and best price I could find for the item I was looking for. Quick dispatch and flexibility of payment options.
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Posted 3 years ago
AWESOME!
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Posted 3 years ago
Great product, fast delivery
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Posted 3 years ago
Firebox is rated 4.4 based on 4,703 reviews