Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalised item but there was an issue with my delivery address being defaulted to a different postcode. After using Firebox's WhatsApp customer service, the problem has been resolved! Huge thanks to Annabelle who helped me massively today. Although my item cannot be delivered by Christmas (not Firebox's fault, I think it's an external supplier).... Its still a success story. Huge thanks guys.... Your customer service is wonderful. Only reason I have given 4 stars and not 5 is because I haven't received the item to say whether I am pleased with it yet. Have a great Christmas all at Firebox!”

Helpful Report

Posted 3 years ago

Hey Natalie, Thanks for reviewing Firebox and providing feedback on your experience so far! We are delighted that you brought the error to our attention so that we could rectify it. Merry Christmas! The Firebox Team

Posted 3 years ago

“Had to contact the customer services regarding a query. I used the WhatsApp function and I had a really quick response. First was an automated reply saying it could be up to 24hours but I got a message within 30mins or so? It was Annabelle that helped me out and honestly she was fab! So friendly, helpful, and quick to respond. She gave me the answers I needed and was an all round fab girl to speak with. Thanks again for your help! (Give this gal some extra paid days off, she deserves it!) You should be really chuffed you have a person like her working for you.”

Helpful Report

Posted 3 years ago

Hey Kirsty! We are well chuffed. We're chuffed you took time out of your day to review Firebox and provide feedback on your latest experience, and we are chuffed that it was as fantastic as we both had hoped. Annabelle is a power house in our customer services team - we are very proud! We wish you and your loved ones a Merry Christmas. Take care, Firebox

Posted 3 years ago

“While some of the products are on the pricey side, the shopping experience is more enjoyable and informative than other sites. One part of my order was shipped straight from the supplier and never reached me. I never had a dispatch confirmation so waited a while before chasing it up. A real human got back to me very quickly apologising as it must have been lost, and the item was re-sent with no issues. I was "cheekily" asked to leave a review which I normally can't face doing, but the actual human interaction and liberal use of .GIFs swayed me.”

Helpful Report

Posted 3 years ago

Hello Friend! We appreciate the time you've taken to review Firebox and provide feedback on your latest experience. We are always looking to improve our services so this is super valuable. We're so delighted this has been the experience we both hoped for. Merry Christmas, Firebox

Posted 3 years ago

“Amazing customer service! Annabelle was a great help, when my order went to the wrong address (my mistake!) she made it easy to re arrange delivery and very helpful. :)”

Helpful Report

Posted 3 years ago

Hi John, Many thanks for being such a gem and reviewing Firebox. We're glad you brought the error to our attention so our legendary colleague, Annabelle could work her magic on those deliveries. Merry Christmas, The Fireboxers

Posted 3 years ago

“Love the products. Had a slight shipping mishap, but was fixed really quickly thanks to Andrew! Customer support was amazing”

Helpful Report

Posted 3 years ago

Hey you, thanks for reviewing Firebox!

Posted 3 years ago

“I received an order which was damaged by the delivery company Yodel after they threw it over my wall. I contacted Firebox and within minutes Andrew Brind replied to my email. I was very impressed with the prompt response. I sent pictures of my damaged product and Andrew arranged a refund within the hour. Absolutely brilliant online service it’s a shame about the delivery company.”

Helpful Report

Posted 3 years ago

Merry Christmas Rich, Thank you for being such a gem and reviewing Firebox. We're so glad you brought this into our attention so we could make it up to you. Take care, The team at Firebox

Posted 3 years ago

“Quick and efficient- Anabelle helped me”

Helpful Report

Posted 3 years ago

Hey Courtney, Thanks for reviewing Firebox and providing feedback on your experience with our Customer Service Advisor, Annabelle. Hope you have a lovely Christmas season, The Team at Firebox

Posted 3 years ago

“Very helpful customer service and extremely quick response to my email. Thank you Andrew 👍🏻”

Helpful Report

Posted 3 years ago

Hey Anon, Many thanks for reviewing Firebox and dropping us some feedback on your latest order. We're forever grateful for you. Merry Christmas, Firebox

Posted 3 years ago

“An item was missed off my order and Annabelle was brilliant at helping me sort the issue out! Thanks!”

Helpful Report

Posted 3 years ago

Thanks, Victoria! We appreciate the time you've taken to review us! We're sorry for the mishap but glad you reached out so we could rectify it. Hope you enjoy your goodies. Merry Christmas, Firebox

Posted 3 years ago

“Speedy arrival of the cushion, well made. The image came out quite dark and pixilated but I contacted customer service and Andrew resolved straight away. Great service! Will use again”

Helpful Report

Posted 3 years ago

Hey you, Thanks for being fantastic and reviewing Firebox, we are really grateful fo the feedback on your latest order. A well-made Mushion deserves a high-quality image, glad Andrew helped you with that! Merry Christmas, The Fireboxers

Posted 3 years ago

“I made a relatively expensive order on the site and a technological flaw meant the parcel was being sent to an address I no longer lived at or had access to. Childe in customer services was extremely helpful, sorted out a refund on the express order I had purchased, and sorted out a return to sender for me, allowing me to re-order the delivery to the correct address hassle free, and in full knowledge that my first order would be refunded and sorted. Thanks for the quick, and helpful service!”

Helpful Report

Posted 3 years ago

Merry Christmas, Jon! Thanks for reviewing Firebox, and giving us feedback on your latest experience. Childe is a superstar - so glad she was able to work her magic and sort this all out for you. Sounds like a Christmas miracle, we do love those! Take care, Firebox

Posted 3 years ago

“I placed an order recently which unfortunately never turned up. Not because of Firebox, because of Yodel being less than useless! It’s a shame because the products on sale are pretty cool and definitely make great presents. Having said that, the customer service has been impeccable, especially from Andrew who dealt with my query! Super friendly and quick replies and updates to my e-mails. Also, he was really understanding of the situation. I will be ordering again at some point, but maybe don’t use Yodel as the courier haha ;)”

Helpful Report

Posted 3 years ago

Hey Arun, Massive thanks for being such gem and reviewing Firebox. We appreciate you. That being said, we are bummed out that your order was lost in post. Glad you flagged this to us so we could make it up to you. We really look forward to your return. Hope you give us a second chance to wow you! Merry Christmas, Firebox

Posted 3 years ago

“I had paid for next day delivery on my order and the product came 5 days late. I reached out to express my disappointment because I had paid nearly the same amount on delivery as I had for my grip strip. Andrew was an absolute star. Before I had even seen his response, I had been refunded the delivery cost and received a nice Christmas GIF to boot in his reply. Top man, Andrew.”

Helpful Report

Posted 3 years ago

Hey David, Thank you for reviewing Firebox, we really value your feedback! Although we are sorry for the delay you experienced, we are glad you reached out to us about it so we could have the opportunity to make this up to you. Hope you enjoy your goodies. Merry Christmas, The Firebox Team

Posted 3 years ago

“Parcel was wrecked in delivery, but Childe from customer service was helpful, professional, and embodied true firebox flare! Overall my problem has been resolved and I’m super happy with the service I received!”

Helpful Report

Posted 3 years ago

Hey hey Harry, Thank you for taking time out of your busy day to review Firebox. We are forever grateful! Although we are sorry your order suffered such a terrible accident during transit, we are glad you brought it into our attention so Childe could work her Christmas magic. Merry Christmas, The Firebox Team

Posted 3 years ago

“Excellent customer service from Andrew at Firebox he replied to my query promptly and with a satisfactory solution straight away.”

Helpful Report

Posted 3 years ago

Hey Stranger, Thanks for reviewing Firebox and giving us feedback on your latest experience. We'll be sure to pat Andrew on the back. Cheers, Firebox

Posted 3 years ago

“Excellent customer service! I ordered a Christmas present for my brother but accidentally put down the wrong address. I contacted firebox via WhatsApp and Childe sorted it with out a problem! Would definitely recommend!”

Helpful Report

Posted 3 years ago

Hey you, Thank you so much for reviewing Firebox and sharing your latest experience with us! We really appreciate that you came to us about the mishap so we could right all the wrongs for you. Take care, Firebox

Posted 3 years ago

“Super super helpful and kind customer service with fast replies! I spoke to Childe about an order and the issue was fixed immediately. Plus, the products are awesome and always received well :)”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox! We are delighted to hear about your latest experience. Our advisor, Childe, is an absolute legend! We are so glad she looked after you so well through this. We wish you and your loved ones a very Merry Christmas! Firebox

Posted 3 years ago

“one of my parcels has not been delivered can some one help please m Evans ?how do you get hold of customer services??? no phone no no email”

Helpful Report

Posted 3 years ago

Hey Marion, Thanks for reviewing Firebox, though we are sorry to hear you're having trouble reaching us. We're a completely digital company so we have no phone lines. However, you can reach us via e-mail on info@firebox.com with your query and order details. We'd really love to help in any way we can. We look forward to hearing from you! Cheers, Firebox

Posted 3 years ago

“I purchased a Xbox light for a Christmas gift the item is very cool and works fine the only issue was that is had scratch marks all over it and and was a bit dirty.”

Helpful Report

Posted 3 years ago

Hey Keane, Thanks for reviewing Firebox and providing feedback on your latest order. Although we are thrilled you love your lights, we are concerned that you received them in such a condition. Please do e-mail our customer services team info@firebox.com with your order details and photos, because we'd love to see if there is anything we can do to help with that, and hopefully getting that fifth star! We look forward to hearing from you. Cheers, Firebox

Posted 3 years ago

“Great customer service from Annabelle at Firebox! She helped me with a refund and provided me with a discount on an item I purchased a few days before the Black Friday sale. Speedy response too! Thank you very much!”

Helpful Report

Posted 3 years ago

Thanks, Claire! We appreciate the time you've taken to review Firebox. We are even more delighted to hear how well our Annabelle looked after you. We pride ourselves on our customer service, so glad we met and exceeded your standards. You have made our day, Claire. Hope you're having a good day too. See ya around, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews