Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value products and, even when one item was faulty, customer services (Annabelle) was excellent- rectifying the situation with minimal disruption to me. Can’t rate them highly enough.”

Helpful Report

Posted 4 years ago

Hey there Sarah, Thanks for taking time to review Firebox! We are glad you brought this up with us, so Annabelle could work her magic and rectify the issue. Cheers, Firebox

Posted 4 years ago

“Quirky conformation emails. Quickest dispatch. Great price. Amazing product. Will 100% shop here again. We bought the little Bau dumpling night light. Huge hit with the kid’s.”

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Posted 4 years ago

Hi Bradders! Thanks for your wonderful review! We really appreciate the feedback on your latest experience with Firebox. Happy kids = mission accomplished. Well done! All the best Firebox

Posted 4 years ago

“Ordered over a month ago and still haven’t received anything!...no communication either! 😡”

Helpful Report

Posted 4 years ago

Hey Jordan, Thanks for reviewing Firebox, though sorry to hear that it hasn't been the experience we both hoped for. We've located your order through your e-mail and can see we've been e-mailing you since Dec 17th. We can see your order was declared lost in post Jan 3rd and we've offered you a replacement or refund today (Jan 5th). We look forward to your response via e-mail or Facebook, at your earliest convenience. Regards, Firebox

Posted 4 years ago

“There is much to say. Good points, delivery swift and gift wrapping in thick gold paper. The ipad lap desk is lightweight, it’s outer coating is non slip. The desk surface is pale wood and lifts off the storage compartment beneath I erroneously though there would be a bean bag to settle into the knees but that was my error. Poor points: the ipad in the slot is vertical and not slanted as one needs. One requires a separate keyboard to type as the on-screen keyboard is inaccessible in the landscape position and the same applies to the home button in portrait mode. But ... It makes an excellent tray. If the desk top is inverted the recessed groove becomes a firm ledge to rest books or crosswords etc. If the slot is not used for ipad, it is handy to store pens, earphones etc. I am now using it with my ipad in a stand/cover which enables typing at the correct angle and the thickness of the whole lap desk raises the screen to a more comfortable position . I advise buyers to check all the photos and descriptions to confirm it will suit their needs. All in all I am very pleased .”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for taking the time to review and rate Firebox - we appreciate you! We really appreciate the feedback you've given, and will pass it on to our supplier so improvements can be made. We are glad you are pleased! Thanks, Firebox

Posted 4 years ago

“Great customer service from Andrew... very prompt response, and immediately sorted out my problem. Great company.”

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Posted 4 years ago

Hey friend, thanks for reviewing and rating Firebox! We think YOU are great 🌟 Take care, Fireboxers

Posted 4 years ago

“As always, I am very happy with Firefox. This year, after ordering a few Christmas presents from firebox, unfortunately, one of them (a mug) arrived broken. It was well packaged but, still it happened. I wrote to Firefox and Annabelle replied immediately and sent another mug with the express delivery. Thank you Annabelle and Firefox! You are awesome!”

Helpful Report

Posted 4 years ago

Hello Irina! Thanks for taking the time to review and rate Firebox - we appreciate you! Though we are sorry your beautiful mug was damaged in transit, we are glad you told us about it so we could fix this for you with a fresh one ☕️ Cheers, The Team @ Firebox

Posted 4 years ago

“Spoke to Annabelle via WhatsApp about a problem with an order, she was very helpful and got my issue dealt with superbly”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox! We appreciate the feedback and the fantastic rating. Cheers, The team at Firebox

Posted 4 years ago

“I have ordered from firebox so many times and every time I do I'm never disappointed. The items are always amazing quality and live up to every standard I have. I ordered some Christmas presents that never arrived down to a driver being lazy and going to a random house. I raised this issue to an incredible customer service member called Crystal and not only did she sort this for me immediately she even made me smile and not feel at all bad about the situation. The customer service was personalised to me, dealt with so quickly and its honestly the best I've ever been treated when it came to having a problem of any kind from a company. I will always give credit where its due. Thank you Crystal for being a star! And making me have full faith in ordering from firebox again to get my favourite gifts all year round.”

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Posted 4 years ago

Hey Rayne, Thanks for reviewing Firebox! We are so glad you reached out to our team so we could rectify this kerfuffle. We're delighted we could make a positive out of a negative situation. We are so excited for your future purchases. Thank you, Firebox

Posted 4 years ago

“At first the assistance I received was not good at all. However Annabelle was quick to assist via email and offer me a refund or for the item to be resent. This has all been sorted within a day from Annabelle. Thanks again :)”

Helpful Report

Posted 4 years ago

Hey friend, Thanks for reviewing Firebox. We are glad you flagged this with us and we were able to turn this initially sour experience into a sweet one! We hope you love your goodies! Happy new year! The team at Firebox

Posted 4 years ago

“I order from firebox almost every year around Christmas for the past 4 years and I never have an issue with anything. That was until this year, I ordered 5 items, 3 shipped together and then the other 2 separate. Unfortunately all 5 items got lost in post, I messaged the firebox help twitter and they helped me out so wonderfully! I talked to Annabelle and Childe they both went above and beyond let me know how they could help, followed through, and even joked with me! They were the best! Due to time zones and me being in Canada it's hard to make sure you're awake and they are at work. I was awake at 3am my time so I was able to talk to Annabelle quick and a couple days later I was awake at 6am so I was then able to talk to Childe. Their customer service was amazing and they are both so kind! 10/10 across the board!❤️”

Helpful Report

Posted 4 years ago

Hey Miranda, Thanks for taking time out of your day to review Firebox - we really appreciate it! We're glad you brought this into our attention so our team could rectify it. We look forward to you receiving your goodies! All the best, Firebox

Posted 4 years ago

“I had a bit of a situation. My order was delayed 1+ week and some of the items were not in a good shape from the transfer. But as soon as i contacted Annabelle from customer service she replied immediately and refunded me the cost of all products damaged and the delivery cost without hesitation. I am really impressed!! I didn't expect such good customer service!! I am definitely gonna buy again and of course telling my friends about it! Thats so much Annabelle and Firebox! You made my holidays in such difficult times!! 🤍🎄”

Helpful Report

Posted 4 years ago

Hello Anthi, Thanks for taking the time to review and rate Firebox, we appreciate it! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 4 years ago

“I ordered some Christmas gifts which never arrived, after speaking to yodel daily for a week with little help I contacted firebox! A lovely lady called Annabelle soon sorted it all out for me and after a bit more investigation work it turned out the parcel had been ‘lost’ so another was has been shipped out to me today- fingers crossed it arrives! The customer service I received from Annabelle was second - to -none and she’s has been really friendly and helpful”

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Posted 4 years ago

Hey Ellie, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. All the best, Firebox

Posted 4 years ago

“As always your Customer Service team is second to none. Childe was great this morning.”

Helpful Report

Posted 4 years ago

Hey friend, Thank you for taking the time to review Firebox - you absolute gem! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! All the best, The Firebox Team

Posted 4 years ago

“Although firebox is an amazing company and has some crazy stuff! I ordered the black box along with mystery boxes. The black box had what I can only assume is old stock that couldn't be got rid of. Couldn't find most of it on their website. It included a pokket charger, I gave it to my daughter for Xmas, only to find it's only compatible with android phones. It's just not worth the money, ended up with things of no use. Don't waste your money on the black box.”

Helpful Report

Posted 4 years ago

Hi Anon, Thanks for reviewing Firebox, though we are sorry it wasn't the experience we both hoped for. We try and curate an interesting selection of mysterious contents but unfortunately on this occasion it sounds like we’ve not given you the joy we’d hoped for. This year our Black Box had a selection of exclusive items. Your feedback is really helpful, and we’ll make sure our Buying team consider it when we rejig the contents for the next box! Cheers, Firebox

Posted 4 years ago

“I cannot express enough that this is not for the faint hearted or kids! Video has A LOT of expletives but figured this is the best way to show how hot it is! 🤣”

Helpful Report

Posted 4 years ago

Hi Janine, Thanks for taking the time to review and rate Firebox - you legend! Cheers, Firebox

Posted 4 years ago

“BEST CUSTOMER SERVICE! I contact customer services when an item I had ordered had a bit of a stain on due to ink transfer from the tag. It was a Christmas gift so wouldn’t have time to send back and get a new one (my bad for ordering so late) Crystal 💎 was so so helpful and even made me laugh which was so nice! She even gave me options on how we were going to resolve the issue and even tips on getting rid of the stain! Easily best customer services and she definitely deserves a drink or two 😉”

Helpful Report

Posted 4 years ago

Hi Megan, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“BEST GIFT EVER I LOVE IT”

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Posted 4 years ago

Hi Chloe, Thanks for taking the time to review and rate Firebox - you legend! Cheers The Team at Firebox

Posted 4 years ago

“absolutely stunning! have wanted one of these for years but were always put off by the price - but once our eldest developed a serious interest in astronomy we decided it might be worth a punt - and oh boy was it worth the money! just incredible...”

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Posted 4 years ago

Hi Matt, Thanks for taking the time to review and rate Firebox - you legend! Take care, The Team at Firebox

Posted 4 years ago

“ANDREW is extremely nice and helpful!”

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Posted 4 years ago

Hi Mike, Thanks for taking the time to review and rate Firebox - you legend! We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

“Love shopping at Firebox: such creative, fun & unique gifts for all! Truly Amazing Customer Service!!! Childe has been an absolute rockstar ✨ helping resolve a shippping glitche we encountered. Childe was the best!!!”

Helpful Report

Posted 4 years ago

Hello Kristen, Thanks for taking the time to review and rate Firebox - you legend! We're glad you reached out to our team, so they could work their magic and sort it out for you. We hope you love the goodies! Take care, The Team at Firebox

Posted 4 years ago

Firebox is rated 4.4 based on 4,703 reviews