Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,597 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The platform itself is a very minimalist, fun and visually pleasing way to shop. It's very easy to navigate your way around and a nice simple step by step process to make the purchase with the additional options of having it gift wrapped. Definatly the best place to go to for the "other" types of friends and just all in all a good platform. Would recommend to anyone.”

Helpful Report

Posted 8 years ago

“Good service but very expensive.”

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Posted 8 years ago

“Fast efficient and fabulous as always.”

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Posted 8 years ago

“Just keep up the good work guys and dolls”

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Posted 8 years ago

“Brilliant company to deal with, always reply to emails and someone always answers the phone which in this day and age is a godsend no automated service a REAL person.”

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Posted 8 years ago

“Very happy with my orders all arrived in good condition, and as discribed, fire box is quick and reliable,good sight for anything a bit quirky and different”

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Posted 8 years ago

“Highly recommend Firebox for fun different and innovative ideas. They are great value for money and have fantastic customer services I have been shopping with them for a few years now and they always exceed expectations. Highly recommend the mystery boxes they have proved a massive hit this year and were amazing value for money.”

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Posted 8 years ago

“Fantastic service! Item despatched the same day as I ordered, and arrived just 2 days later. Quality of print was excellent, and I've been reliably informed that the marshmallow tasted as good as it looked! Thank you”

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Posted 8 years ago

“Great customer server, quick delivery.”

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Posted 8 years ago

“Great service and a unique quality product.”

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Posted 8 years ago

“Love this site. Can't fault the service any time I've used (and have used a lot!) the quirky emails makes you love them more :) would deff recommend!!!”

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Posted 8 years ago

“The products are very original and delivered on time (i live in France). Moreover the customer service is excellent even during christmas. Thx a lot i highly recomend online shopping via firebox.”

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Posted 8 years ago

“Firebox is amazing and the items are hilarious and everyone loved them as gifts puts a smile to my face”

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Posted 8 years ago

“Absolutely fantastic on delivery. I ordered around 3.30pm on Friday. It was with me before 10am on Saturday and I didn't even select the premium delivery service. V impressive especially at what must be about the busiest time of year (19th Dec). The delivery also made my son's Christmas. Thanks.”

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Posted 8 years ago

“Good quality, delivered on time”

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Posted 8 years ago

“Excellent. I will definitely be using this site again and have recommended to lots of friends.”

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Posted 8 years ago

“Very prompt delivery and loved the funny comments on invoice and emails etc.”

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Posted 8 years ago

“The delivery time is always great, doesn't take long to process! Also the emails are super entertaining!”

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Posted 8 years ago

“Brilliant”

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Posted 8 years ago

“Always impressed with Firebox, and impressed with the speed of delivery so close to Christmas”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,597 reviews