Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i love this site and everything it sells!! it shows that firebox really cares about it's customers and i really like the vibe to it. also love the little haribo gift in every package!!”

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Posted 9 years ago

“The Mugs arrived on time (they pby had to swim over the channel) 10 days. One of the 2 was chipped. No big Deal it a gift for a C...t of a friend. Cheers”

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Posted 9 years ago

“Had absolutely no issues. Would recommend to anyone.”

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Posted 9 years ago

“Products were exactly as described and came on time.Good value for money, really can recommend it! ;O)”

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Posted 9 years ago

“Everything came in Time! It looked awesome! Real nice!”

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Posted 9 years ago

“I still have not received my order!!!”

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Posted 9 years ago

“My first experience of shopping with Firebox and what a pleasure it was. They truly know the meaning of customer service which is refreshing in this day and age and every communication I received from them made me chuckle. They are a delight and I will definitely be shopping with them in the future.”

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Posted 9 years ago

“Ordered a few things individually over the last month, overall I was quite happy. My one gripe is that there was one item (a wrench shaped chocolate bar) that arrived quite beat up in the mail, and had snapped in half. Since it was time sensitive I gave it as a present anyway. Was a bit upset at this, they really need to use more packaging on fragile items. On the other hand though I ordered an out of stock item, they got it in within the week and shipped it immediately, very happy with that. So overall probably 3.5/5, but gave 4.”

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Posted 9 years ago

“PRODUCTS EXCELLENT AND SO TOTALLY DIFFERENT - LOVELY PRESENTS!!”

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Posted 9 years ago

“I love firebox it has the weirdest stuff I can always find something to buy for birthday presents for all the family on here. Delivery is usually way before stated too”

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Posted 9 years ago

“fantastic seller... fantastic service.. I love everything about Firebox, and cannot recommend them highly enough”

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Posted 9 years ago

“Only company online that had Walking Dead Monopoly in stock. Great service, fast delivery and the notifications are so funny that I want to order from Firebox again just for the laughs.”

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Posted 9 years ago

“Brilliant stuff especially for gifts, and great service, but not the cheapest especially when you have to pay for shipping. My advice would be to browse and shop around.”

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Posted 9 years ago

“The whole shop from start to finish was perfect”

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Posted 9 years ago

““easy to order, came on time, and the packet of sweets was a lovely touch, cheers””

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Posted 9 years ago

“Brilliant service!! Nice little touch with the packet of sweets!”

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Posted 9 years ago

“There was nothing of extraordinary displeasedness with Firebox and this is everything I expect from a shopping website. I will definitely throw my money at this shop again! :*”

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Posted 9 years ago

“Really helpful and went out their way to make sure I got my parcel before Chtidtmas! Thanks”

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Posted 9 years ago

“I really enjoyed my experience with Firebox and am pretty likely to reorder there soon !”

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Posted 9 years ago

“First experience with Firebox large choice of item and I found my ideal gift on the website, the delivery was fast even if I lived outside UK, this is a site I recommended.”

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Posted 9 years ago

Firebox is rated 4.4 based on 4,705 reviews