Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, hilarious range, perfect for gifts, good-humoured, prompt dispatch, well-packaged, and then... eye-watering extra costs for delivering to the EU. Very negative aftertaste when you're forced to pay the Courier Service an additional 3-digit fee for Customs Clearance. Fine if you're in the UK. NOT FOR OUTSIDE THE UK.”

Helpful Report

Posted 1 year ago

“Cost me all in all near £30 to deliver two cups. The quality of the cups. Where awful full of scratches”

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Posted 1 year ago

“They took my money but didn’t deliver my order and not replying to my emails”

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Posted 1 year ago

“Quick delivery in good packaging. Thank you.”

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Posted 1 year ago

“Bought as presents, look great , delivery was so quick. Will be shopping her again soon”

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Posted 1 year ago

“Quick Delivery and great product.”

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Posted 1 year ago

“Easy to use site and fast delivery”

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Posted 1 year ago

“Customer service and Delivery spot on. The item I purchased was a gift so I am unable to rate it. Excellent thank you.”

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Posted 1 year ago

“Tailor made birthday paper, went down a storm.. absolutely brilliant..”

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Posted 1 year ago

“Delivered speedily, well packaged and intact. A lovely item.”

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Posted 1 year ago

“Excellent photo cushions! Ordered one with BTS's V on one side and TXT's Yeonjun on the other and were so pleased with the quality and speed of delivery. Have ordered another for someone else! Unique and hilarious presents. Another popular personalised gift company won't allow celebrities on their cushions so Firefox are the Go To company for us!!!”

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Posted 1 year ago

“I got those for my sister’s birthday. It was a picture of her on one side and her dog on the other. She said it was the strangest gift she’d ever seen but I think she secretly loves it. It’s in her car.”

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Posted 1 year ago

“Placed my order on the weekend and it was delivered a couple of days later! Well packaged”

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Posted 1 year ago

“Great birthday present for a very stressed friend”

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Posted 1 year ago

“Great Quick delivery , amazing & funny birthday bread loafer slippers for my granddaughters partner he loved them 😃 & @ a great price .”

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Posted 1 year ago

“Absolutely hilarious, perfect way to wrap presents 🤩 great vibrant colours and the photo is a really clear reproduction.”

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Posted 1 year ago

“quick delivery, quality products and often get discount codes for signing up!”

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Posted 1 year ago

“I absolutely love my Barbie light. I was so happy with how quickly I got it. Also, I will always know my name……”

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Posted 1 year ago

“Fantastic idea,beautiful colours and the picture of my friend looked hilarious, thanks Also arrived so quickly”

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Posted 1 year ago

“Paid for next day delivery and the order took well over a week to arrive”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,593 reviews