Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,716 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Failed a next-day delivery then didn't response. Just run”

Helpful Report

Posted 1 year ago

“I ordered an paid for an item. 30 minutes later I was told it wasn't in stock and you couldn't tell me when it would be delivered. No chat so sent 2 emails telling you just to refund my money I'd get the item somewhere else. So I ordered from Amazon and they delivered it next day. Now you send me an email telling me it's been dispatched. Do you not read your emails? No chat and poor communication. Now I have to wait even longer for a refund and go to the trouble of sending it back. NEVER DEALING WITH FIREBOX AGAIN!”

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Posted 1 year ago

“All quality products super fast delivery, well packaged”

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Posted 1 year ago

“Much like other reviewers here I placed an order last week and have received no shipping confirmation, the tracking information says nothing, and I've tried getting in touch multiple times through the contact form, email and WhatsApp to no avail. This order was for a birthday gift for this weekend so I'm really disappointed that it's not arrived in the stated delivery window and that nobody can seem to respond to queries. Appreciate it's a busy time of year but this is really poor.”

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Posted 1 year ago

“Ordered via Topcashback, cashback declined, wouldn't used firebox again.”

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Posted 1 year ago

“paid for next day delivery two days later still waiting,no replies to 2 emails.terrible company.first time i have used them and the last.would reccomend anyone considering to order from them,DONT !!!”

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Posted 1 year ago

“Great high quality product with speedy delivery! Smooth”

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Posted 1 year ago

“Great unusual products that were delivered quickly. Bought as gifts. Very pleased. Thank you!”

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Posted 1 year ago

“Hoping that I can get an update on my order placed on the 10th Dec and acknowledge by email but no update to say it’s processed or if shipped yet either by email or on website”

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Posted 1 year ago

“great service, parcel delivered in specified time”

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Posted 1 year ago

“Great service,but seemed to be a cheapy glass,but overall good”

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Posted 1 year ago

“After being sent the wrong item, the right one was sent out to replace it.”

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Posted 1 year ago

“Always a straightforward transaction. Choose items, pay, sit back & wait a few days.. - goodies arrive”

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Posted 1 year ago

“Those stressticles were bigger than i anticipated i opened the box so i can remember to wrap both items as they are presents for my best friend for xmas. I cackled so hard when i pulled the stressticles out 🤣🤣🤣🤣🤣🤣 i cant wait for her to unwrap it in front of her family they will love it cos one year they all got gag gifts for each other and turns out everyone got a blow up doll so its appropriate 🤣🤣🤣 Shes obsessed with the titanic too and as far as i know doesnt have this book however even if she does she will still be happy she has 3 of the necklaces now and she wants to theme her bedroom with titanic stuff so it'll fit right in. Plus even if she never cooks anything from it theres still beautiful photos in it”

Helpful Report

Posted 1 year ago

“Ordered over 2 weeks ago and have received no communication regarding when I should expect the order. I have messaged multiple times asking for an update but have received no reply. I have never experienced such poor customer services and am doubting that I will receive the order before Xmas. I will not be using Firebox again which is a shame as I do like the products on offer.”

Helpful Report

Posted 1 year ago

“Can’t get my delivery from them tried emailing multiple times used WhatsApp also, and used online form. Can’t get a answer from them any help??”

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Posted 1 year ago

“Lovely product, quick delivery”

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Posted 1 year ago

“Fab gifts ,speedy delivery”

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Posted 1 year ago

“Really happy with this gift. Excellent service and delivered on time. Thank you”

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Posted 1 year ago

“Delivery was poor - waited over 3 days whilst the item was “out for delivery”. When it arrived, it was someone else’s order so no good to me.”

Helpful Report

Posted 1 year ago

Firebox is rated 4.4 based on 4,716 reviews