Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought it would be fun to order a mystery box (home) as a gift. Couldn't resist but open and have a peek on what was inside and I'm glad that I did. What a waste of money, just cheap and tacky and certainly not worth the money. I'm so disappointed that I won't be giving this present to anyone other than to the bin after Christmas. £29.99 plus delivery £ wasted. Reviews were so great but I'm hugely disappointed, will never repeat this order and certainly wouldn't recommend. Firebox generally is great, payment transaction and delivery were easy and fast.”

Helpful Report

Posted 5 years ago

“I Brought a mystery box as I thought it would be fun and a great little surprise gift and yes I know it’s random and you take a risk but after reading the reviews on their site of people saying how great they was I thought why not but i have to say it was the biggest disappointment ever out of four items there was absolutely nothing even half decent at all in the box. I had to check what some of the items were. so I went on their site to find out but could only find two of the four items actually on the site and one of the items I was able to find was actually on offer I could have brought it for £8 so I paid £30 for disappointment would not recommend”

Helpful Report

Posted 5 years ago

Hey. So sorry to hear that the mystery box never lived up to much. If you could please email us at info@firebox.com with reviews in the subject line and we will make it up to you. Cheers Firebox team

Posted 5 years ago

“Items never came! Had to chase firebox to get a reason why.”

Helpful Report

Posted 5 years ago

Hello, Sounds like a pretty poor experience with us, very sorry it left you so disappointed. Could you drop us a quick email with Reviews in the subject line please? We would love to get this looked into, see where we could make changes and also just have the opportunity to make things up to you. We don't like that we've left things how they are at the moment! Kind regards, Firebox.com

Posted 5 years ago

“Never received my order, they were completely unprofessional, one story from one person and another story from someone else about the whereabouts of my order clearly not bothered about losing customers or money. Clearly don’t know how to deal with customers either. Appalling service, definitely will not be using again or recommending!”

Helpful Report

Posted 5 years ago

Hey. So sorry to hear your Firebox experience was poor. Email us at info@firebox.com and we can make it up to you. Once again we are really sorry that we let you down this time. Cheers Firebox team

Posted 5 years ago

“Their rang of products is amazing, ranging from the eclectic and quirky, to practical and nsfw. The communication is fun and informative and the packages always arrive earlier than expected.”

Helpful Report

Posted 6 years ago

“I never received my product. The company has offered to resend it or refund me but after I responded I didn't hear back. I have emailed them half a dozen times and still no answer. DO NOT BUY FROM THIS COMPANY!! There goes $35 dollars down the drain.”

Helpful Report

Posted 6 years ago

Hey. Really sorry your order hasn't arrived. Can you email us at info@firebox.com and we can chase it up for you. Cheers Firebox team

Posted 6 years ago

“I ordered a package and a month later it still hasn't come. I emailed them and no reply... Just hoping my delivery comes!”

Helpful Report

Posted 6 years ago

Hello. Really sorry for the delay. Email us at info@firebox.com and we will resend or refund your order. Cheers Firebox team

Posted 6 years ago

“I recently bought a gift for my best friend and it came very quickly! The bottle was well wrapped and protected so that no damage could be caused. Also got a little treat myself!”

Helpful Report

Posted 6 years ago

“I ordered a humidifier that took several weeks to receive (they billed me immediately of course) and there was no tracking info. When I received the item, it was DAMAGED! I emailed them and they said I would have to ship it back for a refund and they would reimburse shipping costs up to $9 per kg. It took another several weeks to get a refund - after I emailed them to ask. I shipped their damaged product back to them in the UK (I'm in California) the cheapest, trackable way possible. The shipping cost for me came to $130. I advised Firebox and they are sticking to their guns and are only reimbursing me for $9. I researched several shipping companies and there isn't ONE that would have shipped this item to the UK for $9. STAY AWAY FROM THIS COMPANY - THEY SEND BROKEN ITEMS AND HAVE TERRIBLE CUSTOMER SERVICE.”

Helpful Report

Posted 6 years ago

Hey. Really sorry for the postage return cost. If you could please email our Head of Customer Services sean.wiseman@firebox.com and we can discuss it further. Cheers Firebox team

Posted 6 years ago

“Fast delivery and excellent customer service!”

Helpful Report

Posted 6 years ago

“I never received a confirmation or a reply to my e-mail, but my card was charged. Now my money is gone and I have no way to contact them!”

Helpful Report

Posted 6 years ago

“Found lots of fun and unusual presents for Christmas. They went down a storm. No problems with delivery.”

Helpful Report

Posted 6 years ago

“It's been 30 days since I ordered my product, and have not received either the product or a response to the 2 emails I sent them. Their call hours are ridiculously short, and the fact that I live in the US--a country they market their products to--makes reaching them by phone even more difficult. I've filed a complaint with PayPal against them.”

Helpful Report

Posted 6 years ago

“I ordered two Christmas gifts on December 4, with delivery promised in time for Christmas. Christmas came and went, and here we are a month later with no product, no tracking information and two people with no Christmas gifts from me. I have emailed the company FIVE times inquiring about where the product is etc, and have received NO response. However, I know they respond to emails because prior to my order I asked a question which was promptly answered in less than a day -- because it meant a sale to them. After the order is placed, it seems they have no regard for their customers. Next step is credit card company to dispute the charge because I have not received the product nor any response to track it etc. I can't even explain how disappointed I am!!”

Helpful Report

Posted 6 years ago

“Poor items no where near the value of the cost ,crafty ploy of selling cheap stuff for a huge profit”

Helpful Report

Posted 6 years ago

“Quick delivery, items exactly as described. Thanks”

Helpful Report

Posted 6 years ago

“Items arrived in good time and good quality, tracking was easy to access.”

Helpful Report

Posted 6 years ago

“Great customer service if you have any problems with the order. Totally recommend it.”

Helpful Report

Posted 6 years ago

“Items they claimed to have sent out never showed up, and got no explanation.”

Helpful Report

Posted 6 years ago

“This isn't really applicable to Firebox as such, it's one of the third parties that they use via their website. I ordered one of the 'Brick Me In' gifts and it was a little disappointing. The lego character itself was okay, fairly close to the spec that I had asked for. However, the text isn't quite straight which is really annoying! It's only subtle but I know that the person I planned to give this to will definitely notice, so that kind of takes the shine off.”

Helpful Report

Posted 7 years ago

Hey Kerry. Sorry to hear about the Brick yourself quality. Can you please email us on Info@firebox.com and we will sort it out. Cheers Firebox team

Posted 7 years ago

Firebox is rated 4.4 based on 4,596 reviews