Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have attempted to contact the customer service team 3 times only to be ignored. Awful customer service, and all I want is to know where my parcel is.”

Helpful Report

Posted 4 years ago

“Ordered the spaceship planter. Very cool idea and I received it in a timely manner; however, the planter is really impractical. The spaceship does not come apart, so you are left to try and plant something through a tiny (2inch?) circle in the glass. It was so hard to get an actual succulent into it. Even the tiniest ones gave me trouble. This would be more practical if the spaceship top and bottom did detach for proper planting. Some of my succulents suffered due to the small hole they have to fit through. The only way I can see this being useful for planting is by starting with a seed.”

Helpful Report

Posted 4 years ago

“Still waiting for my order....thanks for the 'Royal Mail tracking number' too..(that Royal Mail have no parcel linked to) ...con artist's. I won't be letting this go. I'll try my hardest to get my money back and make sure people stay very clear of you and your fake site.”

Helpful Report

Posted 4 years ago

“The Noface Mug Is a STOLEN IMAGE I CREATED. My Art is how I make a living & This company did NOT ask to use my work for their mugs. PROOF:INSTAGRAM; KEIRA3HAMPTON; OCTOBER 15TH. I posses the Original Noface hands image. I drew it for Inktober.”

Helpful Report

Posted 4 years ago

“I made a purchase on December 14th and was told it would be here in time for Christmas I have emailed multiple times and have received no response. It’s now December 28th Very disappointed.”

Helpful Report

Posted 4 years ago

“Ordered on 18th Dec, email saying it was dispatched on 20th Dec, now 28th and still no sign of order! Sent three emails and a WhatsApp message and still no reply.”

Helpful Report

Posted 4 years ago

“gift was ordered December 20th and I payed £8 delivery for it to come by Christmas however it's currently the 28th and no parcel has arrived.”

Helpful Report

Posted 4 years ago

“Didn't arrive in time for Christmas, item still hasn't arrived. No contact from firebox team. Upset child. Thanks firebox!”

Helpful Report

Posted 4 years ago

“Ordered items on Dec. 12. Was not given any update on the status. Its now De. 27 and not only have I received no updated tracking info but these people haven't even replied to sny of the 3 emails I've sent. Pathetic. I want a full refund.”

Helpful Report

Posted 4 years ago

“I ordered a Christmas gift off Firebox Dec 7th. I paid $20 (!!!) in shipping and was given a latest delivery date by dec 23rd. Needless to say, it’s currently the 27th and I have no gift. I have emailed and left additional messages on Facebook and WhatsApp, no response. I want my money back!”

Helpful Report

Posted 4 years ago

“Still waiting for a product two weeks after ordering it. Have had no response to the messages I leave have left and I am very very upset as this was a Christmas present will NEVER order from here again”

Helpful Report

Posted 4 years ago

“He didn't work. Either just stood there not moving or flopped down and died. Now i feel guilty as it was a gift.”

Helpful Report

Posted 4 years ago

“Very nice lamp. It was a Christmas gift for my daughter. She loves it.”

Helpful Report

Posted 4 years ago

Hey Sarah, Thank you so much for taking the time to review us and give us such wonderful feedback. You're very nice! Hope you and your loved ones had a lovely Christmas. And we hope you all have the happiest New Year! Firebox

Posted 4 years ago

“My go to website for funny/unusual gifts. Love it”

Helpful Report

Posted 4 years ago

Hey there Charlotte, Thank you so much for taking the time to review us and give us such lovely feedback! You're definitely in the right place for the unusual ;D Happy New Year! Firebox

Posted 4 years ago

“Got a mystery box for a family friend was very upset to find that it contained CBD gummies. The box was for a family mum,dad and a 6 year old at no point was it indicated it may contain adult themed food or it may contain a form of medication which CBD considered. ( will not be ordering again)”

Helpful Report

Posted 4 years ago

“Product itself is ok, however misleading description says ‘usb or battery operated’, there is no USB port at all...”

Helpful Report

Posted 4 years ago

Hey there Claudio, Thank you for taking the time to review us and provide us with some very valuable feedback. We are very sorry about the mishap on the product page. We've alerted the right team about this and it will be updated as soon as possible. We have also e-mailed you directly in regards to your order and we'd like to make it up to you. Kind regards, Firebox

Posted 4 years ago

“Firebox is a great website to buy quirky gifts.”

Helpful Report

Posted 4 years ago

You're great! Thanks for taking time out of your day to spread some love about Firebox. We hope to keep making you proud with our 2020 products, rumours have it that they're the quirkiest yet!! See you soon. Regards, Firebox

Posted 4 years ago

“Ordered items and paid for next day delivery, still not received it yet they send out emails stating items will be there before xmas, customer service number not taking calls and no one is helpful at all!!! Joke of a company”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one, especially at this time of the year! We can see your order (placed on Dec 20th) was dispatched on Dec 23rd and delivered by Parcelforce on Dec 24th 12:33 PM, just in time for Christmas. We have e-mailed you directly in regard to your order, with the tracking details. We wouldn't dream of charging you for a service you didn't receive, so of course we have refunded you the postage, seeing as it was a failed next-day service. You should see this reflected in your Paypal account within 24 hours. This festive period we have received a very large volume of messages across all channels and it has taken us a little bit longer to answer every single one. As you can understand, we are a very small team tackling all these queries and we're doing our very best to answer each one as quickly and as effectively as possible. We really appreciate your patience and understanding during this very busy Christmas season. Do e-mail us back if there is anything further we can assist you with. We wish you and your loved ones a happy new year! Kindest Regards, Firebox

Posted 4 years ago

“Good service and great customer care for any queries you have”

Helpful Report

Posted 4 years ago

Hey Chris, Thank you so much for taking the time to review us. We are really sorry to hear you are still waiting for your socks, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We have e-mailed you in regard to this order, do have a look in your inbox/spam folder. You have been refunded in full as it seems your order got lost in post. We are very sorry about this and hope we can make it up to you next time! Kind regards, Firebox

Posted 4 years ago

“I’ve ordered from firebox before and had a wonderful experience but this year has been more difficult. I understand that this time of year can be overwhelming with package inquiries but it’s frustrating that you cannot get into contact with someone more quickly. You shouldn’t advertise a live chat feature or WhatsApp if it’s not actually going to be faster. Ordered before Christmas due date and I haven’t gotten either product. I’m worried as I ordered to a vacation address and no one will help me change delivery location.”

Helpful Report

Posted 4 years ago

Hey Katie, Thank you for taking the time to review us. We really appreciate your feedback about your Firebox experience. We are really sorry that it's taking us longer than usual to respond to queries. Unfortunately, this festive period we've received a very high volume of messages across all our channels and we are doing our very best to respond to each one as quickly and effectively as possible. Your order was dispatched by Royal Mail on Dec 23rd and handed over to USPS upon it's landing in the USA. Unfortunately we are unable to change the delivery address as the parcel is already on its way to you. The parcel is arriving a little delayed so we have of course refunded you for the postage. This will be reflected in your bank account within a few working days. We have also e-mailed you directly with the tracking information (currently in transit) and full details about your order, so do have a check in your inbox (or spam folder if our e-mail got a little lost on its way to you!) Do reach out to us if there is anything else we can do for you! We are always very happy to help in any way we can. Kind regards, Firebox Team

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews