Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything came amazingly quickly. I struggle to think of gifts for the family but Firebox has things for everyone. True love you a life saver”

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Posted 3 years ago

“Products seem fine but the box they were delivered in was open and smashed .., the delivery man waited till I checked them to make sure they weren’t damaged too. Quite shocked as used to Amazon which wrap their deliveries very securely!!!!”

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Posted 3 years ago

Hi there Jane, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you received a broken package and had a bad experience with Firebox. Our customer service team will contact you as soon as possible and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“It hasn't arrived. I would like a refund.”

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Posted 3 years ago

Hi there Lucy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Unfortunately, your experience was not great, but our customer service team has contacted you by email, and we hope that your issue has been resolved to your satisfaction Take care Fireboxers

Posted 3 years ago

“The quality of the products I ordered are amazing!! And I couldn't believe how quickly they were delivered, ordered before and always impressed with firebox”

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Posted 3 years ago

“Fast delivery ***Highly Recommended***”

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Posted 3 years ago

“Very efficient service. Recipient of the gift I bought is very happy.”

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Posted 3 years ago

“Ordered a few things as fun Christmas surprises. Firebox always has some fun items! Not opened them yet obviously but am sure they will raise a smile”

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Posted 3 years ago

“Item arrived as described”

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Posted 3 years ago

“Love the selection and customer service always great service from the firebox team.”

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Posted 3 years ago

“Still waiting for my order”

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Posted 3 years ago

Hi there Lorraine, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you have not yet received your delivery. Our customer service team has already contacted you by email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“I would like to point out that I am not usually someone who would write bad reviews but I have had an absolutely tragic service. I ordered some personalised beer for a colleagues birthday on the 28th September 2021, I was then contacted a few days later to verify my age, this was done straight away. I then contacted customer service on the 4th October 2021 to see when my parcel was going to be delivered, to which I was told that my order had be released and would be with me soon. On October 11th 2021 (my colleagues birthday had passed by this point) I received what I believed to be my Firebox parcel, however upon opening it I realised I had been sent completely the wrong thing and found myself stuck with personalised plates, bowls and egg cups for 'Mario and Nicole'. I obviously contacted 'Customer Service' straight away. I heard back two days later asking me to send a photo of the product, which I did. I have not heard anything since despite following up multiple times, it is now the 21st October 2021. PLEASE CONTACT ME BACK ASAP.”

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Posted 3 years ago

Hi there Alice, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you received a faulty gadget and had a bad experience with Firebox. Our customer service team has contacted you by mail and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Excellent service as ever,my order arrived a day early too. I love the quirky messages,makes me feel valued.! Good range of wicked stuff.”

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Posted 3 years ago

“Always happy with the products ordered”

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Posted 3 years ago

“Look I was was flying on wedensday and ordered on sunday. I was meeting a very important girl and needed to get the details right, it was critical the gift arrived before I went and it did. They made sure and even followed up, making me feel like a special and valued customer. Thank you very much!”

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Posted 3 years ago

“Firebox never fail to please, have used them a few times. Goods arrive well packaged and on time. Can not comment on the product purchased as it is for a xmas gift. Company lovely to deal with lways upbeat and friendly, will use again.”

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Posted 3 years ago

“So very happy with the wonderful service. Shipping so fast. 100% recommend”

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Posted 3 years ago

“Love love love!”

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Posted 3 years ago

“Very good, Bit pricey though”

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Posted 3 years ago

“AVOID - Item never arrived, Firebox told me to complete police stolen form before they would refund. I completed the police form (police said as I never received the item, the discrepancy is between Firebox and Yodel - not myself) and now Firebox won't reply to my emails regarding the refund! Which I need ASAP as I now need to buy another gift! Will never use Firebox again!”

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Posted 3 years ago

Dear Joanne, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but we have seen that our CS team has already contacted you by email and hopeful worked out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“Great service. Quick delivery (says it will come in 5 days and it came in 2 days!) and amazing quality!!”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews