Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For my grandson he loves it”

Helpful Report

Posted 3 years ago

“Excellent choice of intriguing products with a dollop of naughtiness.”

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Posted 3 years ago

“The pictures on the mug are very dark once revealed even though the picture sent was of a good quality and light.”

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Posted 3 years ago

Hi there Claire, Thanks for taking the time to share some feedback on your latest Firebox experience - we appreciate that. Unfortunately, your experience was not great, but our customer service team will get back to you by email and work out a satisfactory solution with you. Take care Fireboxers

Posted 3 years ago

“This has to be the best international purchase I have made. The same day I purchased my cups, it was confirmed, reciepted & was on its way to my address here in Australia. It was on my doorstep within 6 days of ordering. Seriously cannot beat that for service. Plus my cups were in better than expected. Gaurantee this is just the beginning of many purchases to come.”

Helpful Report

Posted 3 years ago

“I haven't even got the delivery as said was delivered but wasn't emailed whats apped said i woul here in 24 hours with updates still not heard anything no phone number for me to call apparently and no one has called me not great at all will i get the delivery ???”

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Posted 3 years ago

Hi James, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Our customer service team has contacted you and hopefully resolved the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Fast and efficient servce/delivery”

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Posted 3 years ago

“Great products. The Instant Regret chilli chocolate is Awesome 🔥”

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Posted 3 years ago

“I like the wide variety of things Firebox offer that cant be found in the shops. I have never been disappointed in anything I have bought.”

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Posted 3 years ago

“None of it has arrived, still battling with yodel”

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Posted 3 years ago

Hi Kayleigh, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive and you have had a bad experience with Firebox. Our customer service team will contact you and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“Will definitely shop here again couldn’t be happier”

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Posted 3 years ago

“Everything came amazingly quickly. I struggle to think of gifts for the family but Firebox has things for everyone. True love you a life saver”

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Posted 3 years ago

“Products seem fine but the box they were delivered in was open and smashed .., the delivery man waited till I checked them to make sure they weren’t damaged too. Quite shocked as used to Amazon which wrap their deliveries very securely!!!!”

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Posted 3 years ago

Hi there Jane, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that you received a broken package and had a bad experience with Firebox. Our customer service team will contact you as soon as possible and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

“It hasn't arrived. I would like a refund.”

Helpful Report

Posted 3 years ago

Hi there Lucy, Thank you for taking time to review Firebox - we appreciate it. We are very sorry that your order did not arrive. Unfortunately, your experience was not great, but our customer service team has contacted you by email, and we hope that your issue has been resolved to your satisfaction Take care Fireboxers

Posted 3 years ago

“The quality of the products I ordered are amazing!! And I couldn't believe how quickly they were delivered, ordered before and always impressed with firebox”

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Posted 3 years ago

“Fast delivery ***Highly Recommended***”

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Posted 3 years ago

“Very efficient service. Recipient of the gift I bought is very happy.”

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Posted 3 years ago

“Ordered a few things as fun Christmas surprises. Firebox always has some fun items! Not opened them yet obviously but am sure they will raise a smile”

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Posted 3 years ago

“Item arrived as described”

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Posted 3 years ago

“Love the selection and customer service always great service from the firebox team.”

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Posted 3 years ago

“Still waiting for my order”

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Posted 3 years ago

Hi there Lorraine, Thank you for taking time to review Firebox - we appreciate it. We apologize, that you have not yet received your delivery. Our customer service team has already contacted you by email and hopefully resolve the matter to your satisfaction. Take care Fireboxers

Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews