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Firebox Reviews

4.4 Rating 4,736 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,736 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
β€œOrdered a personalised mug but when it arrived thought they’d made a mistake as it didn’t have the picture on it that I had uploaded. Contacted customer services and a lovely man got back to me and explained that the mug was heat sensitive and when I filled it with hot water the picture would appear. Ever felt a fool?!!! Thank you Cameron πŸ€ͺ Lovely mug by the way. Would recommend!! πŸ€©β€
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Posted 7 months ago
β€œI ordered the cube photo cushion. Its amazing, photos look great and it was ordered on the Wednesday night and delivered the Friday morning. No messing about.”
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Posted 7 months ago
β€œGreat secret Santa gifts, and quick delivery thank you.”
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Posted 7 months ago
β€œI'm really happy with the items I purchased. I've not used any as both are gifts but the quality of both items are good & the service from the company was great.”
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Posted 7 months ago
β€œOrdered myself some early (hilarious) Christmas presents for my partner, which I am very happy with. They arrived very promptly and even though there was a slight confusion with the payment initially, they immediately sorted it with zero fuss! 10/10 service!! Very happy!!!”
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Posted 7 months ago
β€œWas a little cautious about ordering online from a company I didn't know much about, but loved the products so decided to give it a go. I was really impressed at how quickly the products arrived and with the communication from the company. Will definitely be using them again.”
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Posted 7 months ago
β€œI love this sight !!! Great for someone like me who wants something a bit different. I also like to get something funny as well. The delivery was nice & quick. Well packaged which is a relief !!! I am sure my family will love their Xmas gifts. I have used this sight twice already & will definitely be using it again πŸ˜β€
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Posted 7 months ago
β€œGood price and quick delivery”
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Posted 7 months ago
β€œBought them to put in with christmas present”
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Posted 7 months ago
β€œAlways loved these products, super unique website!”
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Posted 7 months ago
β€œEasy to order, fast dispatch, sensible prices, good quality products πŸ‘πŸ»β€
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Posted 7 months ago
β€œEverything was top notch from the ordering, the price and the delivery. What I ordered is great and I know my daughter will love them at Christmas”
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Posted 7 months ago
β€œExcellent service. Well packed goods.”
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Posted 7 months ago
β€œHighly delighted with customer service. Great prices and fast delivery. Definitely recommend purchasing from Firebox.”
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Posted 7 months ago
β€œProduct not received yet.”
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Posted 7 months ago
β€œMy order arrived within a couple of days and I am very happy with the quality, price and choice”
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Posted 8 months ago
β€œReally quick dispatch and delivery, hopefully the presents will make my family's Christmas a little bit more fun. Love the uniqueness of the products you sell.”
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Posted 8 months ago
β€œI ordered 3 stocking fillers from Firebox recently and was delighted with the items and the service received. The turnaround was very fast from ordering to delivery. The items look quality but as they are gifts I havent opened or tried them but i am 100% sure they will be appreciated. 5/5”
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Posted 8 months ago
β€œGreat products and got them 3 for 2 πŸ˜‰ love the variety you offer Thankyou”
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Posted 8 months ago
β€œGreat items & fast delivery. No complaints from me.”
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Posted 8 months ago
Firebox is rated 4.4 based on 4,736 reviews