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Firebox Reviews

4.4 Rating 4,736 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,736 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Was a speedy delivery but after I got it found it cheaper on prezzibox - good service but more expensive
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Posted 9 years ago
Really good products and delivery. But they bombarded me with emails afterwards.
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Posted 9 years ago
The products in the website look amazing but my experience with the delivery wasn't great. It took longer than expected.
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Posted 9 years ago
One side of this sticks extremely well, the other side, not so much. I have to wipe it down with water every few days. Kind of annoying when it is in the car.
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Posted 9 years ago
Coffee does not stay hot long enough
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Posted 9 years ago
The product was not very good as in a very shirt sell by date but the firebox team have been fantastic in trying to sort thus out....thanks :)
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Posted 9 years ago
firebox delivery was great - their own brand slushy cups are rubbish - 2 very dissappointed children.
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Posted 9 years ago
First up just want to give thumbs up to Firebox for their prompt service. Now for Ollie yes its a good toy hours of fun but wasn't something out of this world for me unlike Sphero 2.0 which was quiet a revolution in it self. Ollie Dark side was a disappointment as it doesn't do much other than a few tricks and drive and kids lose interest pretty quickly, I was excepting a bit more bang for my buck as its not a cheap toy coming in at £99.99.
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Posted 9 years ago
The website failed to tell you what extra ingredients and bits of kit youll need. Both products were useless alone. Would not shop again.
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Posted 9 years ago
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Posted 10 years ago
I have opened 2 boxes so far I will eventually get to all of them, please see my channel online for the opening of all mystery boxes. Youtube: FellowPlayer https://www.youtube.com/channel/UCXzcduiD99hcDMhhCzByRiA
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Posted 10 years ago
Wonderful service..
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Posted 10 years ago
Product yet to arrive, through no fault of Firebox but t carrier they use: Yodel. I have had appalling service from them to date and do not understand why companies persist on using them.
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Posted 10 years ago
Hi Muhammad, I'm so sorry to hear that you'd had some problems with your delivery. If you could pop an email over to info@firebox.com, our Customer Service team will be on hand to help you out.
Posted 10 years ago
I was very pleased with the order except it was dispatched 3/25 and it is 4/16 and has not come and ......help I hope to improve your rating because your site is brilliant
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Posted 10 years ago
Hi there Julie, I am sorry to hear that your order arrived late. We have now refunded your postage charge, as we wouldn't want you to have to wait any longer than you expected. If there is anything else you need just get in touch with our customer service team, we will be more than happy to help you.
Posted 10 years ago
3 chocolates for £7 ? Total rip off.
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Posted 10 years ago
Website a little slow but easy to navigate. However, there were issues with the delivery resulting in it not arriving as per timeframes. That said the issue was with the courier and not with Firebox, Firebox customer services dealt with the dissatisfaction professionally.
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Posted 10 years ago
Ordered a face mask, it was okay, no ears (my fault didn't forward a photo with ears), but I think it was over-priced for what it was...
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Posted 10 years ago
A little bit disappointed.
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Posted 10 years ago
The buying process was very easy and it arrived very quickly. However, I ordered the super smash bros cartridge and the cartridge arrived, but it was the mario kart one, which was very disappointing.
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Posted 10 years ago
Everything was good except the T-shirt I ordered was the wrong size ... I ordered a Large and was sent a Medium .....luckily enough it fitted ok so decided to keep it.
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Posted 10 years ago
Firebox is rated 4.4 based on 4,736 reviews