Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,701 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, very pleased with products, will recommend 😀”

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Posted 1 month ago

“Excellent website, plenty of choice. Easy ordering and super fast delivery. Pleased with my order and would recommend”

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Posted 1 month ago

“Easy to use and accurate in your delivery”

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Posted 1 month ago

“The order arrived promptly and we're a competitive price. I haven't opened them as they are a Christmas present so am unable to comment on returns and refunds.”

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Posted 1 month ago

“Ordered a personalised mug but when it arrived thought they’d made a mistake as it didn’t have the picture on it that I had uploaded. Contacted customer services and a lovely man got back to me and explained that the mug was heat sensitive and when I filled it with hot water the picture would appear. Ever felt a fool?!!! Thank you Cameron 🤪 Lovely mug by the way. Would recommend!! 🤩”

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Posted 1 month ago

“I ordered the cube photo cushion. Its amazing, photos look great and it was ordered on the Wednesday night and delivered the Friday morning. No messing about.”

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Posted 1 month ago

“Great secret Santa gifts, and quick delivery thank you.”

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Posted 1 month ago

“I'm really happy with the items I purchased. I've not used any as both are gifts but the quality of both items are good & the service from the company was great.”

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Posted 1 month ago

“Ordered myself some early (hilarious) Christmas presents for my partner, which I am very happy with. They arrived very promptly and even though there was a slight confusion with the payment initially, they immediately sorted it with zero fuss! 10/10 service!! Very happy!!!”

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Posted 1 month ago

“Was a little cautious about ordering online from a company I didn't know much about, but loved the products so decided to give it a go. I was really impressed at how quickly the products arrived and with the communication from the company. Will definitely be using them again.”

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Posted 1 month ago

“I love this sight !!! Great for someone like me who wants something a bit different. I also like to get something funny as well. The delivery was nice & quick. Well packaged which is a relief !!! I am sure my family will love their Xmas gifts. I have used this sight twice already & will definitely be using it again 😁”

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Posted 1 month ago

“Good price and quick delivery”

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Posted 1 month ago

“Bought them to put in with christmas present”

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Posted 1 month ago

“There was a hiccup with the payment, but the customer service humans deserve the credit here, got back to me promptly and reassured me they would send the moment the dirty business was cleared their end. It was, and I'm grateful. They even followed it up when it was sent. Secret Santa has been saved!”

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Posted 1 month ago

“Always loved these products, super unique website!”

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Posted 1 month ago

“Easy to order, fast dispatch, sensible prices, good quality products 👍🏻”

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Posted 1 month ago

“Everything was top notch from the ordering, the price and the delivery. What I ordered is great and I know my daughter will love them at Christmas”

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Posted 1 month ago

“Excellent service. Well packed goods.”

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Posted 1 month ago

“Highly delighted with customer service. Great prices and fast delivery. Definitely recommend purchasing from Firebox.”

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Posted 1 month ago

“Product not received yet.”

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Posted 1 month ago

Firebox is rated 4.4 based on 4,701 reviews