Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great unusual products, good online descriptions with customer feedback, delivery fast and packaged well. Can't go wrong 👍”

Helpful Report

Posted 3 months ago

“Whilst the product is good - my experience of using Firebox this time around was poor. The packaging on the gift was inadequate and so it arrived pretty much unwrapped and unfortunately the person the gift was intended for took the delivery, completely spoiling their Christmas surprise. I contacted Customer Service at Firebox who responded flippantly, trying to keep the company "style" of replying in humour and using little more than a "cut and paste" response having clearly not read my complaint properly. When you're making a complaint, this is inappropriate and only served to make me even more annoyed. I will not be returning to Firebox.”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're again sorry the delivery packaging was damaged in transit. We worked with you to ensure the item wasn't also damaged (it wasn't gift wrapped) as via our company promise we send a replacement right away and not return the damaged item. Delivery package damages are common so thankfully you confirmed only the delivery packaging was damaged and the item was not damaged. Again, we're sorry the delivery packaging was damaged in transit and we're here if there's anything else we can do.

Posted 1 month ago

“Package nowhere to be seen Tracking link not working Getting a bit close for comfort pre Xmas firebox”

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Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 1 month ago

“Unfortunately lack of communication about my order. Order was delayed but I wasn’t informed. I then was told i would be emailed when it was shipped out. I wasn’t. I’ve waited 3 weeks for my order with no communication to say it was delayed which would have been really appreciated.”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry these delivery delays weren't communicated and this one arrived after our original estimate. If there are any further questions, please reach out as we'd love to help.

Posted 1 month ago

“Very quick service and delivery”

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Posted 3 months ago

“Excellent customer service”

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Posted 3 months ago

“Didn't receive”

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Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry this arrived later than expected! Being the original address was incorrect it took longer than expected to ship this order correctly. After you confirmed the new address, the delivery arrived shortly afterwards. If there are any further questions, please reach out as we'd love to help.

Posted 1 month ago

“Very quick delivery.”

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Posted 3 months ago

“Quick service, everything seems fine (gifting)”

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Posted 3 months ago

“Love the choices of gifts to buy. Very easy to order and delivers on time🤩”

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Posted 3 months ago

“Item delivered very quickly. Bough as a gift so unable to comment on item”

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Posted 3 months ago

“Ordered an item 12 days ago, still no notification of despatch and no item has been received. My credit card has been debited and I have nothing. This was a much needed Christmas gift, I cannot get any reply to my emails or WhatsApp’s to the support team which the site says will be responded to within 24 hours! Bitterly disappointed, I wish someone would contact me and help to find my order. Will never use again and recommend avoiding firebox. Will have to source the item elsewhere and assume I’ve lost my money. A hard lesson learned.”

Helpful Report

Posted 3 months ago

Hi there, We can't thank you enough for honestly sharing your experience and we're sorry for the delays over the holidays! For these personalized items, we estimated 7 working days for personalized orders to be fulfilled, though slight delays in production can happen occasionally. We're sorry this one arrived after our original estimate. This has since then arrived to your home and for the delay we've refunded your shipping costs. If there are any further questions, please reach out as we'd love to help.

Posted 1 month ago

“Great communication, very pleased with products, will recommend 😀”

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Posted 3 months ago

“Excellent website, plenty of choice. Easy ordering and super fast delivery. Pleased with my order and would recommend”

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Posted 3 months ago

“Easy to use and accurate in your delivery”

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Posted 3 months ago

“The order arrived promptly and we're a competitive price. I haven't opened them as they are a Christmas present so am unable to comment on returns and refunds.”

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Posted 3 months ago

“Ordered a personalised mug but when it arrived thought they’d made a mistake as it didn’t have the picture on it that I had uploaded. Contacted customer services and a lovely man got back to me and explained that the mug was heat sensitive and when I filled it with hot water the picture would appear. Ever felt a fool?!!! Thank you Cameron 🤪 Lovely mug by the way. Would recommend!! 🤩”

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Posted 3 months ago

“I ordered the cube photo cushion. Its amazing, photos look great and it was ordered on the Wednesday night and delivered the Friday morning. No messing about.”

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Posted 3 months ago

“Great secret Santa gifts, and quick delivery thank you.”

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Posted 3 months ago

“I'm really happy with the items I purchased. I've not used any as both are gifts but the quality of both items are good & the service from the company was great.”

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Posted 3 months ago

Firebox is rated 4.4 based on 4,715 reviews