Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Customer Service. Fast Delivery.”

Helpful Report

Posted 11 months ago

“Great service however a little disappointed with the product as the description states heat changing and it wasn't. The way they have imposed the pictures onto the mug has made it difficult to work out what's on the mug. Be careful what image you choose. The viewer before you order is there to help but when it turns up its slightly different or at least mine was.”

Helpful Report

Posted 11 months ago

“Ordered 8 days ago, estimated delivery on website should have been 4 days ago. The item still hasn’t been shipped. Poor.”

Helpful Report

Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. Again, we're sorry the order arrived after our estimated delivery period -- this has since been received. We're here if the product possibly arrived damaged or if one needs help returning it (we offer free 100-day returns).

Posted 10 months ago

“My Item arrived within a few days, I had great communication with firebox- my worries about ‘bad’ reviews and lack of customer service were unfounded- I would order from them again. They were great! Price was good, delivery was good- very positive!”

Helpful Report

Posted 11 months ago

“Really good website to shop from, developers did a great job! No problems with shipping / products either”

Helpful Report

Posted 11 months ago

“Had no issues with my order, product or delivery service”

Helpful Report

Posted 11 months ago

“The products and order processing was fine, the only downside was the delivery person left the cardboard parcel out in the snow, as we weren't in at the time.”

Helpful Report

Posted 11 months ago

“I've had 4 of the heat change mugs, for my friends for Christmas. They look great, can't wait to see their faces. The site is easy to use and the delivery is very good.”

Helpful Report

Posted 11 months ago

“Bob Ross bobble head came with no book which it should have done .. Emailed you... No reply. Poor communication.”

Helpful Report

Posted 11 months ago

“Received super quick”

Helpful Report

Posted 11 months ago

“There is a problem with your courier. They just left the package on the doorstep in full view of passers by. They didn't ring the doorbell or use the door knocker. It was lucky that I went out and saw the package before it was nicked.”

Helpful Report

Posted 11 months ago

“12 Day Whisky Advent Calendar Good updates when order received and dispatched. Order received within a few days of placing and perfectly packaged.”

Helpful Report

Posted 11 months ago

“All items as described and quickly delivered”

Helpful Report

Posted 11 months ago

“Fast delivery, product as described - was received well as a gift”

Helpful Report

Posted 11 months ago

“Great price and quick delivery”

Helpful Report

Posted 11 months ago

“The item arrived promptly and was well wrapped. Excellent communication from seller. I cannot comment about the item as it is a Xmas present and has not yet been given away.”

Helpful Report

Posted 11 months ago

“Ordered the black box with an item missing, after a few days the mistake was rectified but the price of all the items definitely didn’t add up to £100+ as advertised. This is the second time I’ve been burned by this, when last year it didn’t even turn up in the first place, and no replacement was issued. This will be the last time I shop with firebox.”

Helpful Report

Posted 11 months ago

Hi there, We can't thank you enough for honestly sharing your experience here. As shared, the missing item which was sent and received -- sorry for that! We've also reached out to share that the £100 value of the 7 items is based on their retail value (non-discounted value). We've shared this with our team to see how we can improve the wording so it's not confusing that the value is based on discounted products.

Posted 10 months ago

“Absolutely rubbish, not value for money at all! Couldn’t be more disappointed with the box or with the customer service”

Helpful Report

Posted 11 months ago

“Fast delivery and good price, it is an Xmas Gift so obviously can’t rate the lamp itself”

Helpful Report

Posted 11 months ago

“Exactly as described. And Quick delivery.Very happy customer. 😊”

Helpful Report

Posted 11 months ago

Firebox is rated 4.4 based on 4,593 reviews