Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Annabelle was very friendly and helpful when my item was lost in the mail and I had to order another one. Highly recommended”

Helpful Report

Posted 3 years ago

Hi friend, Thanks for taking some time to rate and review Firebox . We appreciate it! We're glad you brought it to our attention that you still hadn't received your goodies - we are so sorry for the inconvenience caused. We hope you love your replacement! Best wishes, The team at Firebox

Posted 3 years ago

“After my initial order wasn't received, Annabelle Shoel was quick to respond and was very pleasant. A replacement order was shipped and received quickly. The product came as advertised”

Helpful Report

Posted 3 years ago

Hey there Mark! Thanks for reviewing Firebox - we are so delighted to hear of your fantastic interaction and customer service experience. We are really glad you brought the issue to our attention so our Customer Service Advisor could work their magic and sort it out for you. So excited to hear you loved your goodies! Made our day. Take care, The Firebox Team

Posted 3 years ago

“I got the kit that contains four colours and kaleidoscope... Why would I want to make my lense different colors when an app does the same? Why would I want the other style when an app does better?”

Helpful Report

Posted 3 years ago

Hello there friend, Thanks for reviewing and rating Firebox, though we are sorry to hear that you're disappointed with what you received. Unfortunately we don't have any of your information to look into your order. We replied to you privately 5 days ago asking for your order information, but have yet to receive a reply. We'd really love to help in any way we can. Do get in touch with our customer service team at your earliest convenience: info@firebox.com We'd love to get to the bottom of your concerns and make sure you have the best experience possible. We look forward to hearing from you soon. All the best, Firebox

Posted 3 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

Helpful Report

Posted 3 years ago

Hey Rachel, Thanks for taking the time to review and rate Firebox - we appreciate you! We are so buzzed to hear what a joyful experience it was to interact with us. Glad we could help with your query. Take care, Firebox

Posted 3 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

Helpful Report

Posted 3 years ago

“Unable to enter zip code in order to track as I live in the US and zip codes are different. Also phone # will not work frTHE US. US.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for the review, though we are sorry to hear you're having trouble tracking your order. We're a completely digital company and no longer have active phone lines. Sorry to disappoint. We'd love to talk to you and help track down your order, so do contact us via e-mail at your earliest convenience. You can e-mail us on: info@firebox.com We look forward to hearing from you! The Firebox team

Posted 3 years ago

“Absolutely great service! I had Annabelle for customer service - was very kind to help me out in a very short amount of time, quick replies, and made sure my issue was sorted quickly!”

Helpful Report

Posted 3 years ago

Well hello there friend, Thanks for the review. We are so glad to hear what a positive experience it has been shopping with Firebox - yay! All the best, Fireboxers

Posted 3 years ago

“AMAZING product!!! I was worried about the print quality but it’s incredible! The other cat is terrified of it 😹 Super quick shipping too. LOVE it 😻”

Helpful Report

Posted 3 years ago

Hello friend, Thank you so much for reviewing and rating Firebox! You are a legend🔥 Your Pet Monster Mushion is FABULOUS - we are glad you love it as much as we enjoyed personalising it for you! All the best, The Firebox Team

Posted 3 years ago

“I received a product that wasn't quite what I wanted. Annabelle on customer services was really helpful in getting it returned and it was a very straightforward and easy process. Glad I purchased from Firebox as if any problems they live up to their promises, no questions asked. Thanks Annabelle.”

Helpful Report

Posted 3 years ago

Hey Mark! Thanks for the review. You're such a gem for taking the time to share your feedback. We are so glad you reached out. Buzzed that we made you proud and exceeded your expectations. Take care, Firebox

Posted 3 years ago

“Absolutely amazing customer service from Annabelle today. My query was resolved and a replacement product has been sent out straight away. Couldn't have asked for more, I am a very happy Customer, thank you.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for taking the time to review Firebox! We love to hear your about your experiences with us, so we are delighted to hear it was so positive. ✨ See you around, The team at Firebox

Posted 3 years ago

“Ordered a two faced mushion and received it with just one face on (mustve been an error uploading it on my phone) when it arrived I messaged Firebox and was immediately given a voucher to order a new one to replace it! Fantastic customer service, very happy!”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for the review! We are so happy you came to us about your order so we could help. Enjoy your Mushion! All the best, Fireboxers

Posted 3 years ago

“Really fabulous product”

Helpful Report

Posted 3 years ago

Hey Allie, Thanks for reviewing Firebox, we're so happy to hear you loved your order. Cheers, The team at Firebox

Posted 3 years ago

“I ordered some products from Firebox for presents which were fantastic. Unfortunately a box was damaged on one so I felt uncomfortable giving as a present. I emailed customer services and I got such a speedy response from Annabelle it was incredible. She resolved the problem and sent out a replacement. Fantastic customer service and a delight to deal with. Big thanks Annabelle 😊”

Helpful Report

Posted 3 years ago

Hello Esther, Thanks for reviewing Firebox! Though we are sorry to hear you run into some trouble with your order, we are glad you brought it to our attention and our Customer Services Advisors were able to work their magic for you. BIG thanks to YOU. All the best, Fireboxers

Posted 3 years ago

“Firebox offer a great selection of products and I am extremely happy with the choice. I would like to mention the brilliant customer service and support provided by Annabelle who truly was fantastic and is a true asset to the company”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for being a gem and reviewing Firebox! We really appreciate the feedback on your latest experience, and so delighted to hear it was so positive 🎉 See you around, The team at Firebox

Posted 3 years ago

“Annabelle - Firebox Customer Service Advisor - was incredibly responsive, timely, informative and pleasant. I had questions regarding international shipping on Firebox items. All questions were fully and clearly answered. Annabelle went out of her way to offer further assistance when it was not necessary. 100% satisfaction! London is a lucky place.”

Helpful Report

Posted 3 years ago

Hey Christian, Thanks for being such a legend and reviewing Firebox - we appreciate you! We're so glad you came to us with your queries so we could help answer all your questions - it has been a pleasure! Take care, Firebox

Posted 3 years ago

“Brigette from customer service was absolutely amazing. She helped me through my return process with patience and kindness. Even after I stopped replying for a few months because I was busy, she still helped me straight away when I was able to return the item! Thanks again Brigette, a lot of customer reps could learn a lot from you!!!”

Helpful Report

Posted 3 years ago

Hello there Connor, Thanks! We appreciate you taking time to review and rate Firebox - you're amazing! We're glad you reached out to us about this. Happy we could help!! All the best, The Fireboxers

Posted 3 years ago

“Amazing and proactive customer services from Annabelle”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for being a legend and reviewing Firebox - we're buzzed to hear how much you loved our lastest interaction! You're amazing. Cheers, The Firebox Team

Posted 3 years ago

“Excellent Customer Service, special thanks to Annabelle 😀 ... slight issue with item on delivery but dealt with swiftly and efficiently. Lovely and unusual product, Spreadable Whisky ... MMmmm!!”

Helpful Report

Posted 3 years ago

Hey Rudd, You're lovely. Cheers for reviewing and rating Firebox 🌟 Thanks for bringing it to our attention so we could work our magic. Enjoy your boozy toast 🍞 All the best, Fireboxers

Posted 3 years ago

“I ordered an item from Firebox that arrived smashed (probably Yodels fault!). I contacted Firebox customer support and within 5 minutes had a reply from a very helpful member of staff called Lulu. After sending images of the smashed item, Lulu had arranged a replacement item within 20 minutes of making them aware. Great customer service, I'm very impressed.”

Helpful Report

Posted 3 years ago

Hello Stu, Thanks for reviewing and rating Firebox! We appreciate the time you've taken out of your day to share feedback on your last interaction with us. We're so glad you came to us about this so we could make it up to you. All the best, The Firebox Team

Posted 3 years ago

“Brought some personalised golf balls for a friends birthday and the print is terrible. The picture I sent was fine but there print on the ball has no black in it so there is no contrast in the picture at all looks washed out. The image of the itself is tiny and printed between all the text on the golf all not even in a blank space. Cant even get a refund because it’s been personalised. Extremely unhappy as I’ve now wasted £20 on a gift that’s going in the bin and have to spend more to replace it. Will not use again.”

Helpful Report

Posted 3 years ago

Hey Shannon, Thank you for taking the time to review Firebox, though we are sorry to hear you are disappointed with your latest order. We'd love to look into this thoroughly, and help in any way we can. Please do get in touch with our customer services team via e-mail: info@firebox.com We look forward to speaking to you soon! Regards, The Firebox Team

Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews