Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox is now my new favourite online shop. Great unusual products, not expensive and fast delivery. Absolutely 5 stars.”

Helpful Report

Posted 8 years ago

“Products are always of good standard, shipping time is also good. The diversity of products on the website is great and the staff's sense of humour never fails to amuse me.”

Helpful Report

Posted 8 years ago

“an excellent and nice company, fastest delivery i've ever had as well, they send you very nice and cute emails, it's super adorable.”

Helpful Report

Posted 8 years ago

“My experience with Firebox was awesome. The "crap wrap" was supremely crappy and I couldn't wait to give this gift to my friend. I'll definitely be using Firebox again!”

Helpful Report

Posted 8 years ago

““Love the website, great variety of products, some quirky and fun. My chosen product and delivery was as promised.””

Helpful Report

Posted 8 years ago

“Customer service is top notch - had received the wrong product (happens), contacted the customer service team and received the replacement product within 2 days, and didn't have to return the wrong product - free Doom picture!”

Helpful Report

Posted 8 years ago

“Firebox are a great company with a sense of humour. Their goods are exactly as described and I recommend them. Malcolm Pearson”

Helpful Report

Posted 8 years ago

“Awesome range of funky and fun products, reasonable prices and super fast delivery. Definitely a site for the more unusual but super cool items”

Helpful Report

Posted 8 years ago

“Nice and useful product, really enjoying it! Will purchase more soon!”

Helpful Report

Posted 8 years ago

“The products are so varied and different and the emails they send are wonderful very quirky and funny. A great service and the order was received the day after it was sent. Would recommend firebox.”

Helpful Report

Posted 8 years ago

“excellent service. emails quirky and lighthearted and bring a smile to my face.”

Helpful Report

Posted 8 years ago

“Absolutely brilliant! I've bought several items from Firebox over the last couple of years, sometimes as gifts and sometimes irresistible things for myself. I've been thrilled with all of them. The Firebox team just seem to 'get it'. I look forward to the marketing emails to see what's new, and there is no other company I can say that for. Practicalities like ordering, despatch and delivery have also been second to none. Well done Firebox team, I love you. Xx”

Helpful Report

Posted 8 years ago

“I love Firebox. From the fantastic website and products to their awesome marketing team and hilarious emails. A company with character is always great to see. I can imagine the team love working for Firebox and they are super speedy with all orders and communications. I will continue to use Firebox for all occasions.”

Helpful Report

Posted 8 years ago

“Great online shop! Lots on offer & they always send free sweets with the order which I love! Only thing is some of their stuff sells out & it takes forever to get back in stock. Apart from that, love it!!”

Helpful Report

Posted 8 years ago

“I ordered a personalised pillow for my wife's bday. It did arrive on time... but it was NOT what I paid for. Different words than the ones I asked for. I asked for a replacement. ... they said to me it's on the way. ... but I haven't got any confirmation in over 3 days..... so.... yeah! Good luck if you decide buying anything in firebox.com btw.... the occasion and surprise was ruined .thanks firebox”

Helpful Report

Posted 8 years ago

“Love it. Always a first choice when buying presents for friends with a odd sense of humour.”

Helpful Report

Posted 8 years ago

“Love Firebox, always a great choice of unusual funny witty gifts, great prices and great service. ????”

Helpful Report

Posted 8 years ago

“Always a pleasure to deal with Firebox. Never once had any complaints!”

Helpful Report

Posted 8 years ago

“I found lots of unique products on Firebox and it made finding presents for the man who (thinks) he has everything easy. Ordering is straightforward and funny comments make it an amusing experience which is always welcome! Delivery was prompt too. Would strongly recommend.”

Helpful Report

Posted 8 years ago

“Fast shipping. Beautiful packaging. Awesome customer service.”

Helpful Report

Posted 8 years ago

Firebox is rated 4.4 based on 4,705 reviews