Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received and e.mail telling me my delivery was dispatched on 27th November. It’s now 11th December and my parcel has not been delivered. The phone line says closed and I have no responses from messages sent! Poor service!”

Helpful Report

Posted 4 years ago

“Great items for any occasion. Cant wait to see the grow a dick chilli grow.”

Helpful Report

Posted 4 years ago

Hey Kirsty, Thank you for taking the time to review us and giving us feedback about your experience! We're all about the #giftgasm, glad you didn't have to fake yours this festive seasons. Woo! We wish you a very merry Christmas!🎄 Firebox

Posted 4 years ago

“Missed item out of order, contacted customer service via e-mail and social media, but they have been no help at all. Received one reply, but they misunderstood the issue. Haven't heard from them since. Looks like I'll be one present short.”

Helpful Report

Posted 4 years ago

“Quirky Christmas gifts in plenty, I’ve bought a few things off Firebox over the last few years. I am always happy with what arrives. The choices on firebox are brilliant. Some things I think are slightly on the pricey side but they can’t be bought elsewhere so it comes with the uniqueness of the items. Always buy my little quirky Christmas stocking fillers or secret santa bits on here. I could scroll for hours with the choices they have!”

Helpful Report

Posted 4 years ago

Hey J, You are a good noodle for taking the time to review us and giving us your thoughts! We are so happy you've been getting extremely good #giftgasms over the years and hope that this Christmas you get the best ones yet! Merry Christmas! Firebox Team 🎄

Posted 4 years ago

“I went for booze mystery box, Definitely worth trying! Worth it for random selection of beers :D”

Helpful Report

Posted 4 years ago

“Not inprest with my order. First the delivery nothing to inform me when to expect my order came seven days so I was not in and had to leave it with next doors. Second not inprest with the contest of the box. It would be better to make my own booze box up and could be cheaper.”

Helpful Report

Posted 4 years ago

Hey Anthony, Thank you for taking the time to give us a review and provide us with valuable feedback. We can see your order was placed on 27/11/2019 using Standard Yodel delivery (3-5 working days) and the parcel was delivered within the standard estimate, on Dec 4th. You are automatically sent a dispatch e-mail when the order leaves the warehouse and you might have also received a text from Yodel on the number that was included with the order. Delivery estimates are also included at the checkout and the confirmation e-mail. We are really sorry to hear that you are disappointed with the contents of the Mystery Box. Unfortunately with Mystery Boxes, the surprise element does involve a certain risk. The contents are a curated selection of bestsellers from our range, in this case Alcohol range. We have e-mailed you to discuss this further and see if there is anything else we can do for you. We look forward to speaking with you and having further feedback about your experience. Regards, Firebox

Posted 4 years ago

“Parcel did not arrive and no response to emails or social media messages. Will not use again”

Helpful Report

Posted 4 years ago

Hey, Thanks for taking the time to review. Although response to e-mails has been a little slow due to the large volume we have received, you were responded to via social media. Additionally, your parcel with standard UK Mainland delivery, did arrive within its 3-5 working day estimate. We refunded your delivery as a goodwill gesture. Do get in touch if there is anything else we can do for you. Regards, Firebox

Posted 4 years ago

“Incredible service and excellent goods!! My order got destroyed by customs officers so I didn't know what to do. The customer service/ reaction was perfect and immediate. Thank you so much”

Helpful Report

Posted 4 years ago

Hey Michaela! Thank you so much for taking the time to give us a fantastic rating and review. We completely understand how stressful it is when your goodies are randomly chosen for a thorough inspection! We are glad we could help and make sure you d*cks could grow. We look forward to seeing you around these sides of the interwebs again. Kind regards, Firebox Team

Posted 4 years ago

Hey Michaela, Thank you for taking the time to give us such a smashing reviews! You absolute gem!! We are glad we could help! We completely understand the stress and frustration of receiving a completely destroyed parcel. We look forward to seeing you back on these interwebs again! Cheers, Firebox

Posted 4 years ago

“Bought a gadget mystery box. I'm my honest opinion it was not worth the money, maybe I was unlucky enough to receive a bad one and the vast majority of the rest are good, however I can only go of my experience. I received 4 products. 3 of the 4 products genuinely Could of been a toy in a happy meal and you would not blink an eye at it. The 4th (Bluetooth speaker) was okay, it's just a cheap Chinese made speaker.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review us. This feedback is valuable to us and we take it seriously. We are really sorry to hear that you were disappointed with your Gadget Mystery Box. There is a certain risk involved when ordering Mystery Boxes as the contents are, well, a mystery. We have e-mailed you to talk about this further and figure out a resolution. We are happy to do everything we can to help! Regards, Firebox

Posted 4 years ago

“I cannot praise these guys enough! I bought the Black Box ... AMAZING - so worth the money and my Christmas is set with the contents! Their customer service is second to none, they helped me out immensely with a horrible situation and I cannot recommend their products enough! My only criticism is that they use Yodel as a delivery service, an awful, unorganised delivery company, and I would highly suggest they change them - however I am a loyal customer to Firebox and will be coming back time and time again for some excellent products :)”

Helpful Report

Posted 4 years ago

Frankee! You absolute legend! You beautiful soul! You've truly left us speechless. We are so f*king pleased that you are the happiest noodle with your Firebox experience, from the goodies to the team behind every item you've received. We live for giving #giftgasms Thank you for taking the time to review us and to give us such a smashing review. Hip hip, hooray! We take your feedback very seriously and we are working very hard to improve every service offered by us. So we look forward to seeing you again and sending more goodies your way. We hope to keep making you proud and surprising you with what we've got up our sleeves ;D Cheers, Firebox

Posted 4 years ago

“The customer service was incredible! They were so helpful and kind about everything and on top of that, Cookie Gureje was so easy to talk to!”

Helpful Report

Posted 5 years ago

Meg! Thank you so much for taking the time to review us and share with us your Firebox experience. You're the loveliest! We are honestly so delighted to hear that we made this process easy for you. We are very glad we could help, we don't ever want you to feel disappointed when ordering a Firebox product. We hope to see you again around our site! In the meantime, enjoy the new mug you can actually drink out of! 😂 Big love for you Meg, Firebox Team

Posted 5 years ago

“I bought the never-ending Birthday card and it lasted less than 2 minutes until my brother in law disconnected the battery somehow without even spilling any glitter. Spent £12 on a relatively boring card.”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us. We are really sorry to hear that the Never-Ending Birthday Card you ordered was faulty. That's not right at all! We take your feedback very seriously and have flagged this with our supplier. We've contacted you directly via e-mail so that we can make this up to you. We look forward to speaking to you and resolving this matter swiftly. Regards, Firebox Team

Posted 5 years ago

“Issue resolved”

Helpful Report

Posted 5 years ago

Hey there anon. Thanks for taking the time to review us and sorry to hear you had trouble uploading your images. With our personalised image upload system there is a minimum image size we need. The minimum resolution is 1000X1000 and the smallest file size is 800KB. What we find is most people having these issues are trying to upload images from Facebook or Instagram. These sites compress the image size so when we blow it up to print the quality looks really low. Another issue we find is any image with a filter or a screenshot, these also lower the resolution to the point where it is too low quality to be printed to a high standard. What I recommended you do is use an image taken directly from a phone or a camera with no filters, this is the best way to upload a high quality image. Sorry to say we can't manually push images through if they are too low quality we can only go through the website to upload these images. If you e-mail us on info@firebox.com with the image you're trying to upload, we can check what the issue with it is so you can upload successfully :) Regards, Firebox

Posted 5 years ago

“Freak mask is garbage, Dont waste your money. when you wear the product, it stretches so bad the image is distorted and looks nothing like the image printed on the piece of elastic. Customer relations is no help. don't buy this product!”

Helpful Report

Posted 5 years ago

Hey there Bruce, Thank you for taking the time to review us and give us feedback on your shopping experience. Your rating and feedback is concerning for us. We've had a look into your order and all communication yo've had with us and can see you reached out to us unsatisfied with both your Freak Masks. With our personalised products, the quality of the end result is highly dependant on the quality and resolution of the image uploaded when making the order. Our customer service team has taken your complaint very seriously and tried their best to help. However, considering one of the images you uploaded is blurry and a little fuzzy, it is only expected that this would be emphasised when placed on the personalised product (as it is enlarged to be the size of a human face). Again, with the second photo you uploaded, the image is very grainy and thus this was emphasised when printed on the mask. In brief, quality of the mask is affected by the initial quality of the image provided. Due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. We're really sorry that we have been unable to offer you a refund in this occasion as the quality of the images given to us is displayed accurately in the quality of the item.

Posted 5 years ago

“Amazing site and really fast shipping to Portugal. Love it!”

Helpful Report

Posted 5 years ago

Inês! You are such a good noodle. Thank you for taking the time to give us a smashing review. We really appreciate your feedback and very happy YOU are happy. See you around our website very very soon! All the best, Firebox

Posted 5 years ago

“Great print Quality but unfortunately my cushions stitch quality wasn’t good and was faulty”

Helpful Report

Posted 5 years ago

Hey there! Thanks for taking the time to review us and give us feedback on your shopping experience with us. We are currently awaiting your e-mail response so that we can investigate the issue further and replace the faulty item. We are looking forward to hearing from you. Regards, Firebox Team

Posted 5 years ago

“I love Firefox! Great stuff, great service, great packaging and even got a little goodie with my order. It arrived in about 20 days to France, so I will keep that in mind for future orders.... I just love the amazing and a little bit crazy options you offer here!!! By the way, I bought the turkey mask, and is exactly as expected and more!!! Great quality and excellent size.”

Helpful Report

Posted 5 years ago

Hey Pao! Thank you so much for taking the time to review us! Your fantastic feedback has made our day. Sometimes when goodies travel great distances from our wacky and wonderful warehouse, over many hills and valleys, fearlessly crossing mountains and seas... they can take a little longer than expected. But we are so glad to hear it arrived safe and sound to your doorstep. We look forward to shipping off more goodies your way. We have more crazy and awesome items in the works - stay tuned! Feel free to show us your #giftgasm by tagging us @firebox on social media!

Posted 5 years ago

“Received a gift from a friend from here. It was the heatable Turkey from friends..... put it in the microwave for the first time and it smells terrible and so does my whole house now :(”

Helpful Report

Posted 5 years ago

Hey! Thanks for taking the time to review us! We really appreciate the feedback on our products and services. It does sound like you may have received a faulty turkey... Which is no good! Do get in touch with us on info@firebox.com with the subject line: 'Heated Huggable Turkey Review' and we'll look into sorting this out for you. Looking forward to hearing from you!

Posted 5 years ago

Hey! Thanks for taking the time to review us. We are really sorry to hear that your gift is faulty! The Heated Huggable Turkey should be warm and cuddly, not stinky! If you pop us an e-mail at info@firebox.com as ask you mate for proof of purchase, we'll arrange a replacement to be sent to you. We look forward to hearing from you.

Posted 5 years ago

“A wonderful company! We ordered 4 suitcase covers (with our kittys' faces). The covers arrived on time and were an absolute delight - they'd done a beautiful job with the photos we'd sent through. In addition the customer service is excellent. I had an issue with an aspect of the delivery and they got back to me immediately to sort out - I was really blown away by that. In short - highly recommend!”

Helpful Report

Posted 5 years ago

Hey! A massive thank you for taking the time to give us such a smashing review and rating us. You have been an absolute delight to talk to and we are so glad we could help sort the issue out. Our fantastic Customer Service Team is always at the ready to help any way they can! You have been smashing and we hope you enjoy the Head Cases! Regards, Firebox Dream Team.

Posted 5 years ago

“I often buy from this amazing site, I’m shocked to see anyone could rate anything but 5 stars! For starters the site itself makes me belly laugh every time, the products are fantastic and I’ve never been disappointed, the recipients of my gifts from Firebox have always loved them and I am always asked where I’ve bought them from. This site is my go-to for anyone I struggle to buy for. I love the marketing style & customer service so much, even the responses to the reviews left here are absolutely brilliant, Firebox you’re outstanding and lead the way in e-commerce! Ps thank you & I love you :-)”

Helpful Report

Posted 5 years ago

Karen! Big thanks for taking the time to write such a sensational review. We are overjoyed that you love everything about us! We aim to please and this is only intensified by our latest #giftgasm movement. P.S. For being such a legend, we got a surprise for you... check your inbox!

Posted 5 years ago

Firebox is rated 4.4 based on 4,596 reviews