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Firebox Reviews

4.4 Rating 4,706 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,706 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
All the items I've ordered have been great quality and make really original gifts (and of course I keep a sneaky few for myself!). Postage is really quick, even on standard delivery. Absolutely no complaints.
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Posted 2 years ago
Great quick service!
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Posted 2 years ago
Simple to order and arrived in good time.
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Posted 2 years ago
A great product, loved by my daughter and granddaughter, good price, fast delivery, a massive hit this Easter. It will be hard to better next year.
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Posted 2 years ago
Used Firebox a couple of times to find slightly unusual gifts.
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Posted 2 years ago
Perfect for bubble tea lover!
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Posted 2 years ago
Quick delivery, cute present for my partner's birthday.
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Posted 2 years ago
Good site with good products but often overpriced compared with what they can be bought for elsewhere.
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Posted 2 years ago
Excellent products for the person who is hard to buy for. Prompt well packaged delivery.
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Posted 2 years ago
I was worried that the quality would be bad or that it wouldn’t come in time or worse that it was fake and i had lost money. That was definitely not the case. I received my parcel within 5 working days and it came so beautifully packed. My mum loved her present would definitely buy again. Only thing I would say is that they need bigger sizing for tall/ plus size people.
Firebox 5 star review on 20th April 2022 Firebox 5 star review on 20th April 2022
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Posted 2 years ago
If you want something different always have a look on Firebox
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Posted 2 years ago
Great novelty item and delivered in perfect condition
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Posted 2 years ago
Fast delivery, good service :)
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Posted 2 years ago
Thank you very much.
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Posted 2 years ago
Product was good but it took FOREVER. I emailed them to find it and they said it was their outsourced shipping and said they would get back to me. Then they canceled my order a week later. Then it showed up a week later.
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Posted 2 years ago
never received parcel, appalling - no response to emails
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Posted 2 years ago
Hi Lily, Thank you for your review on review.io. We're sorry that you didn't seem to be happy with your order here. Our customer service team has tried to contact you several times by email, but unfortunately without success. Maybe our messages ended up in the junk folder too? That's where they tend to go. In the meantime, we have arranged a full refund for you, which should have reached you by now. Once again, we say SORRY for the inconvenience caused and hope that you will give us a second chance. Best regards Firebox
Posted 2 years ago
Superb socks
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Posted 2 years ago
Bought two items, one was great and the other was much worse than the picture
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Posted 2 years ago
Hi, Thank you for your honest review. We are sorry that you are not satisfied with the quality of your item. Of course, this is annoying. We will inform our purchasing department accordingly. Our customer service has already contacted you and offered you a refund. We hope that you agree with this solution. We apologise again and hope that you will remain a customer here and give us a second chance. All the best Firebox
Posted 2 years ago
Extremely pleased with purchased item
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Posted 2 years ago
Great experience. Only issue was that there was not an option to review the photos or to shuffle them round on the gift purchased so it was a bit of a guess game. But all in all it worked out and the recipient was extremely happy :)
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Posted 2 years ago
Firebox is rated 4.4 based on 4,706 reviews