Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product & super fast delivery! Will definitely order again!”

Helpful Report

Posted 4 years ago

Hey there Lori, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Never received the product”

Helpful Report

Posted 4 years ago

“Easy to order and package arrived quickly! Sooner than I expected. Will definitely shop with Firebox again.”

Helpful Report

Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Thank you the itam I bought was shipped to the USA as a gift ,as yet it is to be tested for its proper use otherwise it works fine,a good gift.”

Helpful Report

Posted 4 years ago

Hey old friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The item was well packaged and came within the state delivery time. A faultess service”

Helpful Report

Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The item I purchased was good quality and packaged safely so it did not get damaged. The person who received it loved it and thought it was an amazing idea!”

Helpful Report

Posted 4 years ago

Hey there you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I got my partner the Gadget box that you don’t know what’s in side it was worth the money”

Helpful Report

Posted 4 years ago

Hey there Sonia! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are delighted your partner loved our Mystery Box! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Legen-wait for it - dary! ❤️”

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Posted 4 years ago

Hey you! 🥰🥰🥰🥰 Thank you so much for being an even bigger LEGEND and taking time out of your busy day to review us and give us such an epic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Vast range of options, perfect for any occasion, a website that is really great to and straightforward. Never had a problem and will continue to shop with firebox as I think they are wonderful!”

Helpful Report

Posted 4 years ago

Hey Caitlin, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fantastic”

Helpful Report

Posted 4 years ago

Hey stranger, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox has such unique and random gifts, I absolutely love it. If I'm ever out of ideas of what to get someone I just have a wee look at Firebox and I'm sure I'll be able to find something!”

Helpful Report

Posted 4 years ago

Jamie! You legend. Thank you so much for being so awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I ordered a Pennywise lamp and live in USA but the item arrived by the promised date in perfect condition. Will definitely order again from Firebox.”

Helpful Report

Posted 4 years ago

Hey there Edgar, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I bought the grow a dick for a secret santa gift. 8 weeks later and literally nothing has happened. Very disappointed.”

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Posted 4 years ago

“I’m very disappointed because of that secret box. I got very crappy things. I don’t recommend it to anyone .”

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Posted 4 years ago

Hey Gyorgyi, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately, with the Valentine's Day Mystery Box (as with any mystery box), there is a certain risk element as the contents are unknown and may not mach the taste of the recipient. We are very sorry you were disappointed with the contents of this box. Do feel free to contact us on info@firebox.com to expand on this and let us know what about these items did not meet your expectations. We hope ti make it up to you next time. Regards, Firebox

Posted 4 years ago

“I was looking for something different and funny to surprise my boyfriend. Nice idea, even the packaging is pretty. My boyfriend really liked it and the chocolate balls melt so good! Recommend it.”

Helpful Report

Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Hi there, Thank you so much for being awesome and taking time out of your day to review us and give us such a wonderful rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we always want to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

Hey Joanne, Thank you for taking time out to review us. We very much value your feedback and are so glad you found it satisfactory. Hope to see you again soon for more ☺

Posted 4 years ago

“This was the first time I bought from you and will do so again. The ordering process was easy to navigate, the delivery arrived on time and as promised. Thank you”

Helpful Report

Posted 4 years ago

Hi Tim! Thank you so very much for being epic and taking time out of your day to review us and give us such a wonderful rating. We always try to delivery the #giftgasm experience and we are super glad you had this experience with us. Looking forward to seeing you back very soon ☺

Posted 4 years ago

“Great item, but took awhile to receive it.”

Helpful Report

Posted 4 years ago

Hey Kimberly, Thank you so much for being awesome and taking time out of your day to review us. We appreciate it. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We looked into your order and can see it was placed using International Airmail Untracked, which can take up to 14 working days to arrive - this is stated at the checkout. We're delighted however, that you received it safe and sound after such a long and treacherous journey through multiple lands. Should you need any assistance, don't hesitate to contact us on info@firebox.com. We are always happy to help.

Posted 4 years ago

“Family have had a laugh just watching our inflatable man.”

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Posted 4 years ago

Hi there , Thank you so much for taking time out of your day to review us and give us such a fantastic rating. We are especially glad we could bring you joy with this little guy. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more :smirk:

Posted 4 years ago

“Siete veramente bravi, belli ed efficienti!! 🤩”

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Posted 4 years ago

Grazie! Siete fantastici e siamo molto contenti che vi sia piaciuta la vostra esperienza con noi.

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews