Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable prices, quality products and delivery was earlier than expected!”

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Posted 2 years ago

“I love firebox but i wish theyd kept the old logo Great products something for anyone and any occasion”

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Posted 2 years ago

“So far so good seems OK only bought couple of items”

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Posted 2 years ago

“I still have not received my package?! I ordered this mid December”

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Posted 2 years ago

Hi Rachel, Thank you for your review. From your review, it appears that you are not satisfied with your order. I took another look at your case and found out that my colleagues from customer service have replied to your enquiry. Your order is in the way and we have provided you with the respective tracking link by e-mail. We hope we were able to help you here and that you will remain as our customer. Best regards Firebox

Posted 2 years ago

“Bought as birthday present. Easy to order, came within a couple of days.”

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Posted 2 years ago

“Expensive for what you get”

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Posted 2 years ago

“Super service! The delivery speed is always on point and the products are always fantastic. Highly recommend for any gift buying, or self indulgence!”

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Posted 2 years ago

“I still haven’t received my parcel from Yodel :(”

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Posted 2 years ago

Hi Daisy, Thank you for your review. We are sorry that you did not receive your package. This is extremely annoying. Our customer service team has already contacted you in this case. Unfortunately, your parcel is "stuck" somewhere or has been lost by Yodel. Of course, we have initiated a full refund, which should have arrived in the meantime. We apologize once again for the inconvenience caused and hope that you will give us a second chance. Best regards Firebox

Posted 2 years ago

“is super thanks”

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Posted 2 years ago

“Overpriced but sells some unusual products”

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Posted 2 years ago

“Excellent item with A* service”

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Posted 2 years ago

“Which delivery of a fun product which hit the mark”

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Posted 2 years ago

“Packaged well & delivery spot on & value for money.”

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Posted 2 years ago

“I recently left a review complaining about ordering 4 x mystery boxes for Xmas and they all turned out to be the same contents. (Hardly a mystery after the first 2 boxes were opened). Disappointed as I was, I thought no more about it. However, the thoroughly decent people at Firebox actually read my review and got in touch. I have now been refunded for 2 of the boxes, (all done within 24Hrs too) without having to send anything back. I shall certainly be using Firebox again ( I was always going to, just don't tell them that) its great for funky and weird gifts.”

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Posted 2 years ago

“Product was good but took about 2 months to come. I had ordered as a Christmas present but was too late”

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Posted 2 years ago

“order took too long, it had been cancelled internally and then arrived 6 weeks after I ordered it. The socks were scuffed and poor quality.”

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Posted 2 years ago

Hello, Claire, Thank you for your review. We are sorry that you had to wait so long for your ordered item here. This is extremely annoying. Our customer service team has already contacted you and offered a partial refund to make up for the inconvenience. Unfortunately, we have not received a reply to our proposal. Perhaps you would like to write back to us so that we can arrange a refund for you? We would be very happy if you would give us a second chance so that we can show you that we can do better. Take care Firebox

Posted 2 years ago

“I ordered a Valentine's mystery box for my husband and it was brilliant, a really fab mixture of gifts, well worth the money and my husband thought they were all brilliant. Arrived quite quickly and well packaged.”

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Posted 2 years ago

“Item arrived very quickly and was packed well.”

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Posted 2 years ago

“I haven’t received it yet”

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Posted 2 years ago

Hi Ellen, thank you for sharing your last Firebox experience. First of all, we would like to sincerely apologize for the late delivery. This should not happen even in stressful times. Unfortunately, it did happen and we are very sorry that we also left someone without a gift. Customer service has tried to find a satisfactory solution and we hope that refunding half of the amount will be satisfactory for you. We would be happy if you continue to be loyal to us as a customer despite the error with the order. Kind regards Firebox

Posted 2 years ago

“All good thanks”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews