Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a minor problem when ordering an alcohol product in a bundle of Christmas orders I purchased. A proof of ID was needed, so only half of my packages appeared at my house. A Firebox employee (Andrew Brind) was extremely helpful in explaining the situation over email and efficient in reviewing the ID when I sent this over and dispatched that very same day. Fantastic and helpful team!”

Helpful Report

Posted 4 years ago

Thank you so much for reviewing Firebox, Simon. We're delighted to hear that our colleague Andrew was able to work his magic and help make sure this was the best possible experience for you. We really appreciate you shopping with Firebox. Cheers, The team at Firebox

Posted 4 years ago

“Received my order very promptly. Unfortunately 2 items were damaged in transit. I sent an email with a photo to Firebox and had an immediate apology from Andrew Brind and confirmation goods are being replaced immediately. Sometimes things go wrong that are beyond a company's control but it's the way they put things right that they should be measured by. Certainly, no complaints here. Thank you.”

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Posted 4 years ago

Hello Vanessa, WOW - thanks for this. We really appreciate the time you have taken to review Firebox. We pride ourselves in delivering the best possible customer service, especially when things go askew. We are glad you came to us so we could right the wrongs. You're a legend. All the best, Firebox

Posted 4 years ago

“realised I forgot to add a product to my order and Annabelle emailed me a free delivery voucher straight away, a true hero indeed 😤😤”

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Posted 4 years ago

Hey stranger, Thanks for reviewing Firebox and giving a shiny 5-star rating! We are glad Annabelle took good care of you with your latest order. Truth is, you are the real hero in this story. Take care, Firebox

Posted 4 years ago

“I had some questions about shipping details and I sent an email. Customer service returned to my email and helped me in about 10 minutes. Customer service advisor was a very kind and helpful person. All of my questions answered in just 10 minutes and I am so grateful that I bought my products from Firebox. Thank you so much again for your quality and kindness Firebox team. :)”

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Posted 4 years ago

Wow Ece - thanks for this fantastic review! We are so pleased that your interaction with Firebox has been so positive. We pride ourselves in providing the best customer experience possible. Thank YOU and all the best, The team at Firebox

Posted 4 years ago

“Brilliant. Tom T went the extra mile to help with an order with personalised items. So often dealing with companies is a real drag because you get people who simply don't care about the customer experience, delighted to say that Tom is a credit to himself as well as Firebox - this (and their awesome selection of weird and wonderful gifts) is exactly why I keep coming back. Thank you Tom! :)”

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Posted 4 years ago

Hey Leo, Thanks for reviewing Firebox - and what a fantastic review! We are so glad we could provide you with the customer service you deserve. Not all hope is lost. Thank YOU for being so wonderful. Cheers, Firebox

Posted 4 years ago

“It was my first personalised item order. I am very clumsy when it comes to photoshop and pictures, so I contacted customer service to make sure I did everything properly (and ask some additional questions). My email was answered instantaneously (wow!) and very thoroughly. (You're a marvel, Tom). After a short exchange, all my doubts were dissipated. Amazing customer service. Only 5 stars allowed but 10 trillion stars in my heart ❤️❤️”

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Posted 4 years ago

Wow Lucía - you legend! We are so thankful for the time you have taken to review Firebox, provide us with feedback on your latest experience and the awesome 5-star rating. Tom is an absolute champ, so glad he could help you with your query and guide you to success with your order. You're forever in our hearts, Lucía. All the love, Firebox

Posted 4 years ago

“I recently bought 2 items from Firebox, 1 item was delivered quickly but the second wasn't delivered at the same time. I was a bit concerned so emailed the team who got back to me within an hr explaining everything and putting my mind at rest. I am over the moon with the service I have received and recommend Firebox for all your gifts.”

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Posted 4 years ago

Hey Kris, Thank you for taking the time to review Firebox and provide feedback on your latest experience . We are over the moon by your feedback. So happy we could help with your query. Take care, Fireboxers

Posted 4 years ago

“The perfect customer service: quick replying, helpful and very human. Sorted my issue immediately which feels even more impressive since it was a Black Friday order and Firebox must be extremely busy right now. Converted me to a loyal customer.”

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Posted 4 years ago

Hey you, You are an absolute sweetheart. Thank you for taking the time to review Firebox and share your latest experience. We are glad we could look after you during this chaotic and unusual Black Friday. We look forward to your return this upcoming Christmas season! Until then, The team @ Firebox

Posted 4 years ago

“Today part of my order arrived broken. I took pictures immediately and used the WhatsApp contact method. Immediately Firebox apologised and send they’d resend them. It was so quick and easy and the helper - Childe - was just a joy. Couldn’t have been a better, more efficient process. Despite being gutted the presents were broken initially, it’s been totally turned around by Childe, who has sorted and reordered in matter of minutes, and would defo see me use Firebox in the future. Other stores could take example from your customer service. Thank you! I’ll look forward to receiving the new unbroken ones!”

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Posted 4 years ago

Hello Hannah, you absolute legend. Thank you for reviewing Firebox and sharing with us your latest experience with our customer service team! Childe is an absolute gem and we are delighted she looked after you through all of this. We are excited for your replacements to arrive. Take care, Firebox

Posted 4 years ago

“I had a query about my order and sent my question via email and WhatsApp and I had a response from both within the hour. Fantastic customer service.”

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Posted 4 years ago

Wow Deborah, thanks for the fabulous review! We appreciate the time you've taken to share your Firebox experience. If you find yourself in need again, now you know where to find us. All the best, The team at Firebox

Posted 4 years ago

“I submitted a query about my order via email and WhatsApp and had a response from both within an hour. Fantastic customer service!”

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Posted 4 years ago

Thanks, Deborah! We are so delighted to hear about your latest Firebox experience, thanks for the review! We are glad we could help you with your query. Slide into our WhatsApp whenever you're in need of some help with your goodies. All the best, Firebox

Posted 4 years ago

“I stupidly checked out without applying the 15% discount that was being offered on the Black Friday weekend. Even though this was obviously totally my fault, within a really short amount of time I was refunded the 15% by Andrew from their Customer Service team. Considering most brands have had to reduce headcount (which has impacted their customer experience levels) this was an awesome interaction and solidified why I keep coming back to buy from Firebox! Thank you, Andrew, and thank you, Firebox.”

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Posted 4 years ago

Hey Stuart, thanks for reviewing Firebox and sharing your latest experience! We are delighted to hear how our champ Andrew managed to sort it all for you. We look forward to your return to our site! Cheers, Firebox

Posted 4 years ago

“The gifts I ordered arrived quickly and are exactly as described, I'm delighted! I also love the fun mails and updates I received from Firebox, they made me smile everytime. Unfortunately, one item was damaged during shipment, but Childe and Annabelle from customer service helped resolve this issue quickly and correctly. On top of that, they were super-friendly :) I will definitely order again here, happy customer!”

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Posted 4 years ago

Thanks, Kellly! We appreciate you reviewing Firebox and providing us with feedback on your latest experience. Annabelle and Childe are absolute superstars in our customer service team, we are so glad they took good care of you and were able to ease all your worries! Take care, Firebox

Posted 4 years ago

“CS was always on par, whether it was Annabelle or Dean. Lightning quick turnaround, easy fixes, I just had to choose from sensible options.”

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Posted 4 years ago

Hey name-less stranger, We're so flattered that you took time out of your day to review Firebox. We are so glad you opened up to us about your order kerfuffle so we could set it all right! All the best, The team at Firebox

Posted 4 years ago

“I want to say I am very happy with the amazing customer service at Firebox. Well Done!! I am a regular customer for the past 15 years til last year (social issues) and Firebox have been great. This time round I had to deal with an enquiry through Andrew about my parcel delay etc. He is a pleasent fella and patient with me enquiry which he sorted it out for via a delay apology. Total professionalism from Andrew; he is an asset for the company. Firebox, keep up the good work.”

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Posted 4 years ago

Wow Ying Li! Thank you so much for reviewing Firebox and making our day with such wonderful feedback!! We are so delighted we could make a potentially negative situation into a complete positive experience. We appreciate you, Ying Li. You're a legend.

Posted 4 years ago

“Quick delivery. Sadly an item was missing from my parcel. I got onto customer services and Annabelle sorted it out for me quickly. Great customer service. Thanks”

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Posted 4 years ago

Thank you! We appreciate the time you've taken to review Firebox and the feedback on your interaction with our lovely Annabelle. We are glad you came to us with your order troubles so we could ease all of these away. All the best, Firebox

Posted 4 years ago

“Excellent customer service. Quality products at reasonable prices. Quick and secure delivery. Please to deal with all round.”

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Posted 4 years ago

Thanks, Lisa! We appreciate the feedback. You're the best. Glad to hear you loved your latest Firebox experience. We look forward to next time. Take care. The Fireboxers

Posted 4 years ago

“I put the incorrect address on my order and Firebox still went above and beyond to ensure I received my items, although it was clearly my fault. Fantastic company and highly recommended *****”

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Posted 4 years ago

Thanks, Stuart! We are so grateful for the time you've taken to review Firebox and provide us with feedback on your latest order. We completely understand these things happen and are glad we were able to rectify the mishap before it was too late! Take care, The team @ Firebox

Posted 4 years ago

“Good but it's not for everyone. Probably best to make a mystery box yourself to save money”

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Posted 4 years ago

Hey Clint, thanks so much for reviewing Firebox. Although, we are sorry to hear it wasn't the experience we both hoped for! Feel free to contact our customer services team info@firebox.com if there is anything you are concerned about or anything we can do to help. Although we may not be for everyone, we do try to bring joy to all situations however we can! Cheers, Firebox

Posted 4 years ago

“Awesome!!!”

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Posted 4 years ago

Hey you. YOU are the awesome one for taking the time to review Firebox. Cheers, Fireboxers

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews