Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Firebox had the one colour that was sold out elsewhere & quick delivery.”

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Posted 2 years ago

“everything was perfect”

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Posted 2 years ago

“The cuddly couch potato is a huge hit ..my only complaint is now I want one too :)”

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Posted 2 years ago

“Reliable, good value and the item came as described. Would shop with them again.”

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Posted 2 years ago

“Great selection of gifts, easy to order and arrived quicker than expected.”

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Posted 2 years ago

“Great service. Efficient. Trustworthy”

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Posted 2 years ago

“My firebox orders usually never fail to please but I ordered a family member the world’s smallest vacuum cleaner for Christmas and we tried it out and it wouldn’t work the first time and thereafter.”

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Posted 2 years ago

“a site with weird, interesting and unique products. not too expensive, fast shipping”

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Posted 2 years ago

“Quick delivery, product in excellent condition”

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Posted 2 years ago

“BRILLIANT SERVICE!!!!”

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Posted 2 years ago

“A fabulous variety of fun, quirky gifts (from you for others, and from you to you!).”

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Posted 2 years ago

“My partner absolutely loved this book! It was a sensory madness and gave us both lots of entertainment and laughs. Please make more of these books! We will buy them all 😊”

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Posted 2 years ago

“Goods arrived safely and on time my wife was delighted with everything”

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Posted 2 years ago

“Easy order process and great items! Delivery was fast and well packaged..”

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Posted 2 years ago

“I only received 3 of the 9 air fresheners I ordered and they dont even really smell like coffee. Ive just been waiting for the others thinking maybe theyre shipped separately but I guess not”

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Posted 2 years ago

Hello Alexis, Thank you for taking the time to send us a review. Unfortunately, there was a technical error and your order was not completely transmitted to the external supplier. Of course, we have refunded you accordingly and sent you also a gift card as a small compensation. Hopefully, you will give us another chance and stay with us as a customer. Take care Firebox

Posted 2 years ago

“The idea is fantastic, but the execution less so. I received two full size, two miniatures and one can that was sightly damaged. The variety left something to be desired, but the quality was reasonable. Would be a nice gift but isn't particularly special.”

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Posted 2 years ago

“Parcel came early and was very nice”

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Posted 2 years ago

“Delivery was swift but their mystery boxes are not worth it”

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Posted 2 years ago

“Very poor value for money”

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Posted 2 years ago

Hi there Jack, Thank you for taking the time to review us - we appreciate it. We apologize that your Valentine's Mystery Box order did not meet your expectations. Our buying team works hard to ensure that the contents of each box are carefully crafted to offer customers a good saving over buying the items individually. Our customer service team have been in touch and hopefully a satisfactory resolution has been reached for you. All the best Firebox

Posted 2 years ago

“Brilliant service well impressed 👏”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews