Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering easy and arrived very quickly I would definitely order again from firebox”

Helpful Report

Posted 1 year ago

Hi Janet, Yay! 🤩 Your ⭐⭐⭐⭐⭐ review makes us do a dance of joy, smile broadly and celebrate. 🥳 Thank you, this is what we do it for! Best regards from Firebox

Posted 1 year ago

“The package was left on the doorstep in full view of the street dispite requesting it be left with neighbours if nobody was in. Packaging was badly damaged and was not even sealed. Only the postage sticker was holding the box together. Item itself was undamaged. The issue was with the delivery not with the item or shopping experience.”

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Posted 1 year ago

“Easy peasy. Good website with easy to follow instructions. Good quality product too! Delivery very quick.”

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Posted 1 year ago

Yay! 🤩 Your ⭐⭐⭐⭐⭐ review makes us do a dance of joy, smile broadly and celebrate. 🥳 Thank you, this is what we do it for! Would you also like to share this review on our product page? It will help other customers on our website. Best regards from Firebox

Posted 1 year ago

“My daughter absolutely loves it”

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Posted 1 year ago

Hi Sammy, We are very pleased that you are satisfied with our products and services. After all, that's the whole point. What we would be equally (and actually almost more) pleased about: If you buy from us again soon. Because if you have something to give as a present or want to treat yourself to something nice, you now know where to go 😉 So see you soon in our shop! Cheers from Firebox

Posted 1 year ago

“Absolutely chuffed to bits with the photo towel. My other half loved it. Nice quality fabric and the pictures look great. It's washed lovely. Only downside is it can't be tumble dried, which means it's not very soft when dry. He's happy with though so that's what counts.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review and your kind words. HURRA... 🥳 We're sorry your towel isn't dryer safe, but a trip to the dryer would almost certainly damage the images on your towel. We can understand you though, who doesn't love a soft, cosy towel! 😎 Have a great day and we look forward to receiving another order from you. Cheers, Firebox

Posted 1 year ago

“My order arrived super fast and the birthday can looked amazing as it was a surprise for a birthday. Really pleased with this order and will definitely be ordering again in the future.”

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Posted 1 year ago

🤩😍😎 We do a joy dance!

Posted 1 year ago

“Fast delivery Good tracking system And finally I found something too spicy for him 😊”

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Posted 1 year ago

“Fast delivery great service”

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Posted 1 year ago

“Super fast service. I love these little pearls of pleasure in my bath, really does soften the skin and make one feel less crackly in winter.”

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Posted 1 year ago

Hi Shirley, Yay! 🤩 Your ⭐⭐⭐⭐⭐ review makes us do a dance of joy, smile broadly and celebrate. 🥳 Thank you, this is what we do it for! Cheers, Firebox

Posted 1 year ago

“Great product good quality and service very quick delivery 👌”

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Posted 1 year ago

“As shown on the website - matched the detail - was high quality and came the next day!”

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Posted 1 year ago

“Excellent service. Fast and reliable.”

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Posted 1 year ago

Hi there, Wow, a 5-star rating, that's great. 😎 Thank you very much. We will pass on your praise to our team. We are already looking forward to your next order. Best regards Firebox

Posted 1 year ago

“Great item, bought as a gift for my favourite brother-in-law. He is very happy with it. The only drawback is there was no actual fire in the box”

Helpful Report

Posted 1 year ago

“Fantastic service”

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Posted 1 year ago

“Good choice of products, fast and efficient delivery.”

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Posted 1 year ago

🤩😍😎 We do a joy dance!

Posted 1 year ago

“Placed an order on the 13th of December 2022 and have still not received it yet and despite sending an email and filling out 2 enquiries in online support have had no response from anyone. The order had quite a few items totalling nearly £100 which I am still out of pocket for. The order did have personalised items which I had assumed might have delayed the order meaning it hadn’t been delivered in time for Christmas however it has now been over a month with still no signs of it and to not even get a response when trying to contact customer services is disappointing. Luckily I paid with PayPal and should be able to raise a dispute with them for a refund”

Helpful Report

Posted 1 year ago

Hi Johnny, Thank you so much for sending us a review here. Our customer service contacted you by email in February, but did not receive a reply from you, which is a shame. We take our customers' feedback very seriously, even if it is negative. We also learn from our mistakes and can always improve. We would be very happy to hear from you again and wish you a nice day. Cheers, Firebox

Posted 1 year ago

“Great product. Unfortunately, had to pay a ridiculous amount of tax/fees to get delivered from the UK to Ireland.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. You informed us, that you had to pay extra costs here again because the delivery went to Ireland. Delivery outside the UK may be subject to local import duties, custom duties or taxes, which are your responsibility where they apply. We know it sucks. Unfortunately, we cannot advise you what these charges will be and Firebox is not responsible for them. Our customer service has already contacted you and offered you an appropriate solution. Unfortunately, you did not respond to our message. We would be very happy to hear from you again. Cheers, Firebox

Posted 1 year ago

“This item led to me having 3really relaxing hot chocolate drinks, most welcome in this very cold weather snap. Thank you so much”

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Posted 1 year ago

“I have experienced great customer service and have been respected to full degree. Unfortunately I ordered very close to Christmas and am still waiting for my order. Hoping when it comes it will fullfill my expectations! Great experience.”

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Posted 2 years ago

Hi Lewis, Thank you for your kind review and your praise, which we are of course happy to pass on to our team. 🤘 We hope, of course, that you have received your ordered item and that you have a lot of fun with it. 😋 We are already looking forward to your further orders. Best regards Firebox

Posted 1 year ago

“Quick delivery, quality items”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews