Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delivered by the next day. Product is well presented.”

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Posted 2 years ago

“Speedy delivery and all products ordered are as described and bring much joy to all recipients (most of what I ordered were gifts for pals) I always recommend Firebox as it's great for unique and quirky gifts!”

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Posted 2 years ago

“Product itself is good and a good present but I would not advise paying £3.95 for it to be wrapped poorly in gold wrapping paper. I thought it would have been put in a nice bag or something aswell for that cost.”

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Posted 2 years ago

“The item was good even though I am totally devastated that you no longer send out sweets with the orders. As I always looked forward to receiving my sweets and I recommended 7 other customers to your site who purchased from you and said they also didn’t receive any sweets. So we are all completely gutted. Also I didn’t like the sticker with the item description on the gift wrapped item as I couldn’t remove it for the person I bought it for. So I felt ripped off.”

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Posted 2 years ago

“Great thanks”

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Posted 2 years ago

“Pritty nice”

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Posted 2 years ago

“I couldn't get the product due to the greek customs. The team of Firebox were super helpful ... the communication were extremely smooth and easy and they refunded me in no time :) will be placing my next order very soon”

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Posted 2 years ago

Hi Yazan, thank you so much for taking the time to review us - we appreciate it. We would like to sincerely apologize for the bad process with your order. Normally it should not be possible for you to order alcohol abroad, but obviously, there was an error in the web store. We hope that our customer service was able to solve the problem with you and that the solution with a refund in full is also to your satisfaction. We would be happy if you continue to be loyal to us and we can welcome you back as a customer during the year. All the best Firebox

Posted 2 years ago

“Poor, the item was guaranteed to arrive before Christmas. Actual arrival was late January.”

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Posted 2 years ago

Hi Rory, thank you so much for your review - we appreciate it. We sincerely apologize for the poor process of your order and that you were unhappy with the handling and late delivery. Unfortunately, there was an issue with the socks and they had to be reworked. Customer service has contacted you and hopefully, the solution found is to your satisfaction. Take care Firebox

Posted 2 years ago

“Clear communication, quick delivery to Holland, package nicely wrapped. My daughter really loves her Astro Tayto!”

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Posted 2 years ago

“Received 6 weeks after order with no update or apology.”

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Posted 2 years ago

Hi Stefanie, thank you for taking the time to review your last Firebox experience. We apologize that unfortunately our Brick Yourself keychains were not delivered in time for Christmas and you could give them to a loved one as planned. Needless to say, it is very annoying when a package of gifts does not arrive when you are waiting for it. Customer service has already contacted you and we hope that the solution found was satisfactory. All the best Firebox

Posted 2 years ago

“I did not receive what i ordered! They were Christmas presents…. Been almost a month.”

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Posted 2 years ago

Hi Jamie, thank you for taking the time to share your Firebox experience with our community. First, we would like to sincerely apologize for the lack of delivery and communication. This should not happen even in stressful times. Unfortunately, it happened and we are very sorry that we also left someone without a gift. Customer service has been working to find a satisfactory solution and hopefully, the full refund is satisfactory to you. As compensation, we have sent you a voucher and we would be very happy if you use it for a new order where we can show you that our service is better than you experienced with your last order. All the best Firebox

Posted 2 years ago

“Order arrived 24 hours after ordering. Fab service as always!”

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Posted 2 years ago

“Genuinely concerned this is a scam of some sort or just a poorly run company? I placed an order for the holidays in early December and as I type this January 23rd, 2022, after being reassured by Sven the order was placed - I have yet to receive anything from this company. What a let down, please beware and learn from my mistake.”

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Posted 2 years ago

Hi Maggie, thank you so much for taking the time to review us - we appreciate it. We sincerely apologize for the poor process of your order and that you were unhappy with the handling and late delivery. Unfortunately, there was an issue with the "Fresh Faces" and they had to be reworked. The poor communication has given you the impression that you have been taken in by a scam company, but our Customer service has contacted you and hopefully, the agreed solution with the full refund and the received item has convinced you otherwise. All the best Firebox

Posted 2 years ago

“Ordered & got the product the day after”

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Posted 2 years ago

“Este muy bien”

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Posted 2 years ago

“Very satisfied with the customer service of Sven Konstatsky. I know these are strange times and Christmas presents ordered in November nearly didn't arrive on time (one didn't), but Sven couldn't have been more helpful.”

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Posted 2 years ago

“A goofy and silly website to buy absolutely raunchy, fun or otherwise amazing gifts on. I highly recommend it to anyone out there looking for something different to buy your mom, dad, family or loved ones.”

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Posted 2 years ago

“Very pleased with my purchase. They really took into account the pictures and summary I sent and matched them well with the lego. I would definitely recommend getting as a gift as it’s fun and personal”

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Posted 2 years ago

“I have received my package yet and I am worried where it is delivered to my mums house and she has never received it and I spend £90 with you guys so if I didn’t receive the item I would like a refund”

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Posted 2 years ago

Hi Max, thank you for providing us with your review. We are very sorry to read, that you have not received your ordered items. My colleagues from customer service have contacted you in this regard and arranged for a full refund for you. Furthermore, as a small compensation, we have sent you a gift card which you can redeem on your next visit to our shop. We apologize once again for the circumstances that have arisen here and hope that you will give us a second chance. Best regards Firebox

Posted 2 years ago

“No complaints”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews