Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

Helpful Report

Posted 2 years ago

“Ordered a present for my little brother due for delivery on the 21st of December. Nothing! I’ve emailed them asking to look into it, nothing! No response, just taken my money and not making sure the items get there.”

Helpful Report

Posted 2 years ago

Hi Olivia, Thank you for taking the time to leave us a review. We are very sorry that you had to wait so long for your delivery. That is of course very annoying. Our customer service team has already been in touch with you and we hope they have been able to offer you a satisfactory solution. We would be pleased if you would order from us again in the future. All the best

Posted 2 years ago

“Really pleased with the purchases for my family for Christmas. Easy to order, reasonable prices for most things, very prompt delivery. The Marvel soundbox was a little smaller than I was expecting, but then I should have checked the measurements properly. Have bought from before, and will definitely again. Many thanks team”

Helpful Report

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“Ordered stuff 2 weeks before Christmas, it didn’t get delivered in time so I asked where it was and they told me they were just going to refund me?!! Terrible customer service”

Helpful Report

Posted 2 years ago

Hi Owen, We apologise that you had a bad experience with our shop. Thank you for leaving us your review here. We have looked into your case and found out that Yodel unfortunately delivered your package too late. We have of course arranged for a refund for you. However, we can understand this based on your experience, but we would still be happy if you gave us another chance. Take care Firebox

Posted 2 years ago

“Have not even received one of the custom orders I ordered. It’s been weeks now I guess it’s not coming”

Helpful Report

Posted 2 years ago

Hello Ollie, Thank you for your message and review. We are sorry that you did not receive your ordered items on time. Your order was for personalised items that were specially made for you by a supplier in the USA. Our customer service has contacted you regarding this and informed you of the current shipping status. Due to the delay, we sent you a gift card as compensation. We hope that you will give us another chance to prove that we can do better. Take care Firebox

Posted 2 years ago

“Fantastic! I was wanting to purchase from here for a while now and when I did, everything came on time, neatly and carefully packaged. Everything was perfect”

Helpful Report

Posted 2 years ago

“As always, great service and rapid delivery for VERY last minute panicked Christmas shopping. Saved my ass ❤🙏”

Helpful Report

Posted 2 years ago

“Great fast service and everything packed well They were gifts so can't comment on the product.”

Helpful Report

Posted 2 years ago

“From the easy to navigate layout of the website, to the simple process, I can say with great pleasure that this company cares about their customers. Additionally, the humorous emails (love the one with Si Peg) are amusing. The parcel service is great, friendly delivery person. I will buy again, periodically. And I have already introduced friends and family to Firebox.”

Helpful Report

Posted 2 years ago

“Ordered a couple of times items never come together on one occasion not at all but issue was resolved quickly. I like the quirky gifts so will order again”

Helpful Report

Posted 2 years ago

“Gifts absolutely exceeded my expectations and recipient was over the moon. Will definitely be back 😊”

Helpful Report

Posted 2 years ago

“Still haven’t received my order”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you for your review. We are very sorry that you received your order too late. This is of course very annoying, especially during the Christmas season. Our customer service has sent you an email to clarify your case accordingly. We have offered you a partial refund of your purchase, but unfortunately, we have not heard from you whether you agree with this solution. We would be very happy to hear from you and perhaps you would like to order from us again in the future. Best regards Firebox

Posted 2 years ago

“I ordered the tech box but got the drink one instead. Not suitable for my 13 year old son and subsequently out of stock when I went to re order for for of his Christmas presents. Kept the drink box for myself instead of the hassle of returning which was very good so gave 4 stars despite the error :)”

Helpful Report

Posted 2 years ago

“Excellent service and a speedy delivery .”

Helpful Report

Posted 2 years ago

“Firebox completed my order quickly, especially handy in the run-up to Christmas. A seamless process with no complications of issues, I couldn't be any happier.”

Helpful Report

Posted 2 years ago

“Items arrived broken and no response from customer service when enquiring about refund”

Helpful Report

Posted 2 years ago

Hello Brooke, Thank you for sharing your experiences with us here. We regret that you were dissatisfied with your order here. Our customer service has immediately arranged for a full refund to you. However, we were unable to find any emails or other enquiries from you, so it seems that we did not receive your messages. However, we would be pleased if you would give us another chance and remain as our customer. Best regards Firebox

Posted 2 years ago

“Ordered three surprise boxes for 36 ish nothing wrong with the items just a shame no variation in them we all got the same so the surprise was pretty much lost”

Helpful Report

Posted 2 years ago

“Great product, my other half received it as a Christmas present and loved it. Really quick delivery too”

Helpful Report

Posted 2 years ago

“One star as subject of review email includes assumed 5 stars”

Helpful Report

Posted 2 years ago

Hi Craig, We are sorry to read here that you were not satisfied with your order. Our customer service team has contacted you here to find out more and, above all, to offer you a satisfactory solution to your complaint. Unfortunately, we did not receive any further details from you, so we cannot understand what the problem was. We would be pleased if you could contact us again. All the best Firebox

Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews