Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived swiftly and as described and made perfect presents.”

Helpful Report

Posted 3 years ago

“Not your fault I know but this never arrived until 11th Jan despite Yodel telling me it was scheduled for 20th Dec delivery. It was a Xmas present for my Nephew.”

Helpful Report

Posted 3 years ago

Hello Tony, Thank you for taking the time to send us your evaluation. We understand your displeasure that there was a delay in delivery by Yodel. Our customer service team has already contacted you about this and hopefully offered you a satisfactory solution. We have also sent you a gift card as an apology, which you can redeem the next time you visit our online shop. We hope you will stay with us as a customer and give us another chance here. Take care Firebox

Posted 2 years ago

“Wonderful and kind service . I ordered the night light which is simply gorgeous . I would especially like to thank Sven konstatzky , who was so helpfull and so very kind . 5 star review”

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Posted 3 years ago

“Unfortunately my experience with firebox has been extremely disappointing. I have been a customer for a good few years and never had any issues before but I ordered the festive light up gin as a present (not cheap at £30!) but the light up part .....the main feature I would say....didn’t work. I’ve sent emails showing video of product and unopened bottle and box and pictures of original packaging, but have heard nothing. Nothing at all. Won’t be using them again after this which is a great shame as I feel like a very unvalued customer.”

Helpful Report

Posted 3 years ago

Hello Tracy, Thank you for writing a review. We are sorry that you were not satisfied with your order and with our service. We have taken a closer look at your case again and can understand your annoyance that you have received a faulty item. Furthermore, we are very sorry that you were not satisfied with the way we communicated with you. You are right, of course we could have done this better. My colleguaes have arranged for a refund to you. As a small compensation, we also send you a gift card, which you are welcome to redeem on your next visit to our online shop. I really hope you will be able to forgive us and give us a second chance to make up for our mistakes. All the best Firebox

Posted 2 years ago

“Very disappointed that I had to pay inbound costs”

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Posted 3 years ago

Hi Wendy, thank you for your review. First of all, I would like to apologise that you had a bad experience with our shop. We are very sorry about that. We found out that your parcel was delivered to Belgium. On our homepage, under FAQ (International Shipping), it is mentioned that extra costs may apply. Please find attached the link: https://firebox.com/pages/faqs#intdelivery:all As a small compensation, we have refunded you the delivery costs. We hope that this solution will work for you. We will also send you a gift card in the amount of GBP 10.00, which you can redeem on your next visit to our shop. Best regards Firebox

Posted 2 years ago

“Firebox was quick with the delivery”

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Posted 3 years ago

“Vert original gifts ideas!”

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Posted 3 years ago

“J'ai dû payer 25 euros en plus pour les frais de douane qui n'étaient pas compris dans les frais de port du coup ça commencer à faire pour une veilleuse..”

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Posted 3 years ago

Bonjour Hélène, Nous avons bien reçu votre évaluation sur review.io, merci beaucoup pour cela. Tout d'abord, je tiens à m'excuser pour la mauvaise expérience que vous avez eu avec notre boutique. Nous le regrettons sincèrement. Sur notre page d'accueil, il est mentionné sous FAQ (International Shipping) que des frais supplémentaires peuvent éventuellement être facturés pour les livraisons internationales. Ci-joint le lien : https://firebox.com/pages/faqs#intdelivery:all En guise de dédommagement, nous vous avons remboursé les frais de livraison d'un montant de 10 euros de votre commande. Nous espérons que cette solution vous satisfera. Nous serions très heureux de vous compter à nouveau parmi nos clients. Meilleures salutations Firebox

Posted 2 years ago

“Don’t order their mystery boxes, but aside from that Firebox is fine.”

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Posted 3 years ago

“Arrived in time for Christmas. I liked the drawings on the packaging and the cat gif in the dispatch email.”

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Posted 3 years ago

“Thank you great service and delivery.”

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Posted 3 years ago

“5 weeks on and I'm still waiting for part of my order.”

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Posted 3 years ago

“Awful! Even after being promised my items would arrive before Christmas, they didn’t! I ordered them 3 weeks previous to the big day! Took several emails to get a refund.”

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Posted 3 years ago

“First time buying from here, fab gift & quick delivery. Will defo buy from here again 🙂”

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Posted 3 years ago

“Terrible. Products did not arrive and on Christmas Eve they informed me that some were not available. The order was twice said to be on its way. Will not use again. In the end requested a refund. V disappointing experience and meant gifts were missed. All other online purchases from other companies were a dream.”

Helpful Report

Posted 3 years ago

Hello Katy, Thank you for taking the time to send us a review. We can understand your anger about not receiving your order. My colleagues from the customer service have already written to you in the past via E-Mail and arranged for a refund and send you a giftcard as a small compensation. However, we are very sorry that you were not satisfied with the way we communicated, especially as you have received too late information from us. You are right, of course we could have done this better. We would be very happy if you would give us another chance here and we can prove to you in the future that we can do better. Best regards Firebox

Posted 2 years ago

“I was happy with the item I received but I am still awaiting a refund promised for the second (Catastrophe) that was unavailable.”

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Posted 3 years ago

“Perfect”

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Posted 3 years ago

“Customer service was awful. Item was delayed because fab couldn’t supply another totem- no contact to tell me this. Days waiting for a reply from customer services and then told they will send item but won’t be here for Christmas in time due to the delay. Items were ordered very early in December.”

Helpful Report

Posted 3 years ago

Hi Natasha, Thank you for your review on reviews.io. I have taken a closer look at your case again and can understand your annoyance about not receiving your order. Our customer team as written to you here in the past via WhatsApp and Facebook and arranged for a refund for the non-received item. We are very sorry that you were not satisfied with the way we communicated with you. You are right, of course we could have done this better. We therefore apologize once again for the circumstances that arose. I really hope you will be able to forgive us and give us a second chance to make up for our mistakes. Take care Firebox

Posted 2 years ago

“Good products and prompt delivery but one item was left out and I was advised too late to replace it for Christmas (although kindly a voucher was given) and the courier company was very poor.”

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Posted 3 years ago

“Second year in a row firebox stuffed up my Christmas present order. At least they refunded and gave me a £10 coupon this time, otherwise would be 1 star. Think I'll be looking elsewhere next time I'm present shopping!”

Helpful Report

Posted 3 years ago

Firebox is rated 4.4 based on 4,703 reviews