Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

“Valentines Mystery box Not romantic or fun beating in mind the valentine section contains some great gifts. Disappointed”

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Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We've taken a look into your order and can see you contacted us via twitter about being disappointed with the contents of the order. Due to the nature of mystery boxes and their contents being unknown, there is a risk element when ordering as the items may not be to taste. Additionally, due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. This is clearly displayed across the website when ordering. Taking into consideration your deep disappointment we offered for you to return the item for a full refund, however as you declined this. We tried to accomodate by offering a voucher instead for you to use in your next shop, which you agreed to and accepted. Very sorry that the contents of the mystery box where not to your taste. We will take this feedback on and consider it in the design of next year's version. Should you wish to discuss this further at all, don't hesitate to contact us. Regards, Firebox

Posted 4 years ago

“The slippers are really good quality, bought a pair for my little cousin and myself. I love them.”

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Posted 4 years ago

Hey you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We are so buzzed you and your little cousin are loving the slippers! Whooo! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Great site for unusual gifts great delivery, price and selection”

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Posted 4 years ago

Hey Hannah, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Ordered an item in plenty of time for christmas, twice I was told it was out for delivery then just never arrived, when in fact it just wasn’t in stock. I was promised that it was due to come into stock within a week, and then it would be sent first class, to arrive before Christmas. Again, never arrived, cancelled my order. If I had just been told to start with that Firebox were unable to fill my order I could have just looked for the item elsewhere.”

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Posted 4 years ago

“It took two months, but I love it”

Firebox 4 star review on 10th February 2020

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Posted 4 years ago

Hey you, Cheeky pic! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Very sorry Pierre took a little longer than expected, we had a 'lil trouble getting him to cum on schedule... Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Good product, quick delivery”

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Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Firebox is the funniest and most creative shop out there! I use it for all of my friends gifts”

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Posted 4 years ago

Hey there Charlotte, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Always a quirky store, great for gifts.”

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Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I was excited to welcome Pierre my home. However it took forever for him to arrive after placing the order in October 2019 and didn't receive him until January 2020. When he showed up I was happy until i noticed a hole in his back where stuffing was coming out. So I waited all those months for a damaged friend.”

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Posted 4 years ago

“I would have given no stars if that was available. I ordered items before Xmas, they didn't arrive. Try to contact after Xmas as appreciate busy, no answers to WhatsApp, emails, tweets, messenger for almost a month. When did, was told very busy with issues and not enough staff. This was my first and last order from Firebox.”

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Posted 4 years ago

Hi Rachel, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are really sorry for the delay in getting back to your query. We do not want you to feel like your query was being ignored, we do respond to every single message across every contact point customers use. We are sure you can understand that with the Christmas bank holidays, our inboxes were saturated with queries. Our small customer service team worked very hard to catch up with the backlog of messages across all channels as quickly as possible. However, we do understand the worry and the frustration that comes with order mishaps around the Christmas holidays. We've taken a look into your order and we can see it was damaged in transit and we sent out a replacement at your request, with upgraded delivery. You were also refunded your postage costs. We are sorry about all the trouble with your order, we did try to make it up to you as much as we could. Should you need anything else, just give us a shout. We are always happy to help, even if it takes us a little longer than usual to do so. Kind regards, Firebox

Posted 4 years ago

“Very quick service and products were exactly as described”

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Posted 4 years ago

Hey you. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Was so bad I ordered a mug for £10 then the website glitched and did the purchase twice then when I asked for one of the orders to be cancelled they waited a week to reply once the mug was sent to say they couldn’t cancel the order because it had already arrived. I ended up paying the postage twice for both the mugs as well which was an extra £8 on top of the order”

Helpful Report

Posted 4 years ago

Hey, Thank you for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We are very sorry that we were unable to cancel your duplicate order in time. We've taken a look at your order and can see we offered the option of returning the duplicate item back to us for a full refund. We have not received any response from you about this since our last e-mail to you on Jan 15th. Should you wish to return your Baby Groot Mug, you are welcome to do so by responding to our e-mail at your earliest convenience. Kind regards, Firebox

Posted 4 years ago

“I love my product, however I pre ordered it in October for a birthday present, it said at the time it was available again in 2 weeks time yet I didn’t get it until January. Little bit long to wait and obviously the birthday had long gone by then.”

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Posted 4 years ago

Hey Sian, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Very sorry about the long wait, Pierre caused all kinds of scandals at the border! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“As every time I've used Firebox, it's been a quick and easy process and delivery has been next day. I don't think I've ever had an item from them that I wasn't pleased with (apart from that blue beer, but we don't talk about that)”

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Posted 4 years ago

Hey Kerry, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Damaged item, liquid spilt on item On driver or in transit”

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Posted 4 years ago

“Good customer service, once they reply to your email they are really efficient.”

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Posted 4 years ago

Hey there John, Thank you so much for being awesome and taking time out of your day to review us and give us such a good rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“To whom it may concern, I made an order purchase (nº5394580), on 9th January that never reached its destination and I was never informed if there was a problem with the shipment or gave my any solution.”

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Posted 4 years ago

“Although the item I bought was seriously delayed, this wasn't Firebox's fault and they kept me informed of the projected dates along with an option to cancel. I can't fault their service.”

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Posted 4 years ago

He you, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Fast delivery and great item”

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Posted 4 years ago

Hey friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I purchased the smaller penis pillow, I want the jumbo, but you can't send it to U.S.A. Please work on it . My friend was very satisfied with your product, but she wants the jumbo penis pillow,”

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Posted 4 years ago

Hey Todd, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We hope to send out Jumbo Pierre to you very soon. Our team is working on the shipping issues! Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Firebox Reviews