Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,594 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service, not helpful whatsoever, they said they would change the address for me but sent it to the wrong one anyway even though I messaged them straight away via email and Facebook where they apparently love to speak to you, I definitely won't be using them again.”

Helpful Report

Posted 3 years ago

Hi Jo, sorry to hear that we didn't do our job - unfortunately we are not around for 24 hours a day. Take care Fireboxers

Posted 3 years ago

“Quick delivery of some great hot sauces. Unfortunately one broke in transit but I emailed them regarding the issue and a new replacement was sent next day. Great customer service.”

Helpful Report

Posted 3 years ago

Hi Craig, Thank you for taking a moment to review us. We are so happy that we could help you with our customer service and best of all, satisfy you. That's what we're here for. Take care Fireboxers

Posted 3 years ago

“I have bought items from these guys in the past and always been happy, while understanding that the products are novelty items at times. However, back in early May I ordered a pack of 3 air fresheners. The first order never arrived, so I reached out and they sent a new one. It just arrived today July 10th. Ok late delivery can happen. But the product itself is an absolute joke. Custom images on the fresheners bare washed, they stick and are just overall a s... Product. As a customer, I am extremely disappointed and this likely affect my future dealing with this company.”

Helpful Report

Posted 3 years ago

Hi there Soren, Thank you for taking the time to review Firebox - we appreciate it. We are very sorry that there were problems with this order and that you did not like the product you received. Please contact our customer service team - info@firebox.com - and we will work with you to find a satisfactory solution. After all, we want our customers to be satisfied. Take care Fireboxers

Posted 3 years ago

“Great customer service by Shaneen ! Speedy response and all sorted very quickly !”

Helpful Report

Posted 3 years ago

Hey there, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that you enjoyed your order and the customer service and we look forward to welcoming you back to the shop. Take care Fireboxers

Posted 3 years ago

“Accidentally ordered a stick grip thing for a phone by mistake. No idea how! Had no use for it and hadn’t even managed to order it in a decent colour! The WhatsApp customer service was amazing! Super fast , super easy, super friendly, super fun! They just sent me an email and said I could return for free! Love Firebox !”

Helpful Report

Posted 3 years ago

Hey there Danni, Thank you for being such a gem and reviewing Firebox - we appreciate it! We are over the moon to hear that this has been so positive for both of us. We are glad you came to us about this - mistakes happen! Take care Fireboxers

Posted 3 years ago

“Annabelle kept me well informed, was able to help and resolve my issue. She was a pleasure to deal with. The entire experience was brilliant.”

Helpful Report

Posted 3 years ago

Thanks, Tim! We're so grateful for the time you've taken to share feedback on Firebox, and even more delighted that it was such a wonderful interaction for us both. All the best, Firebox

Posted 3 years ago

“Still not done anything after 2 weeks ....don't know if its ruined of not”

Helpful Report

Posted 3 years ago

Hey Friend, Thank you for taking the time out to send a review. We are so sorry the experience was less than desired. We appreciate your feedback and will endeavour to rectify the situation. If you could please contact us via email at info@firebox.com we can try and resolve this as soon as possible for you. Best From, The Firebox Team

Posted 3 years ago

“Ordered a ‘Brick Yourself’ item as an Anniversary gift for my partner. Annabelle from Firebox was really helpful to me when dealing with a small query on the order. Great all round customer care - really responsive and polite. Thanks, Annabelle!”

Helpful Report

Posted 3 years ago

Hey there, Thanks for letting us know about your awesome experience! We're so happy our customer service team could help you out :) Thank you for shopping at Firebox! Best from, The Firebox Team

Posted 3 years ago

“Had an issue with an item going missing during delivery so got in touch with customer service through WhatsApp. Had a super speedy response and Shaneen was so helpful and aplogetic. Offered me multiple solutions with no fuss. Absolutely flawless customer service ⭐⭐⭐⭐⭐”

Helpful Report

Posted 3 years ago

Hi friend, Thank you so much for taking the time to rate and review Firebox . We really do appreciate it! Thank you so much for the kind words and hope to see you again soon! Best wishes, The team at Firebox

Posted 3 years ago

“A special thank you to Annabelle Shoel for providing me with exceptional customer service. Very quick and straight forward service. I've never seen anything like it. Thank you so much. I will definitely shop at Firebox again!!”

Helpful Report

Posted 3 years ago

Hi friend, Thank you so much for taking the time to rate and review Firebox . We appreciate it! We Love hearing about your experiences, especially if they are good ones! Thank you for the kind words and hope to see you again soon. Best wishes, The team at Firebox

Posted 3 years ago

“Annabelle was very friendly and helpful when my item was lost in the mail and I had to order another one. Highly recommended”

Helpful Report

Posted 3 years ago

Hi friend, Thanks for taking some time to rate and review Firebox . We appreciate it! We're glad you brought it to our attention that you still hadn't received your goodies - we are so sorry for the inconvenience caused. We hope you love your replacement! Best wishes, The team at Firebox

Posted 3 years ago

“After my initial order wasn't received, Annabelle Shoel was quick to respond and was very pleasant. A replacement order was shipped and received quickly. The product came as advertised”

Helpful Report

Posted 3 years ago

Hey there Mark! Thanks for reviewing Firebox - we are so delighted to hear of your fantastic interaction and customer service experience. We are really glad you brought the issue to our attention so our Customer Service Advisor could work their magic and sort it out for you. So excited to hear you loved your goodies! Made our day. Take care, The Firebox Team

Posted 3 years ago

“I got the kit that contains four colours and kaleidoscope... Why would I want to make my lense different colors when an app does the same? Why would I want the other style when an app does better?”

Helpful Report

Posted 3 years ago

Hello there friend, Thanks for reviewing and rating Firebox, though we are sorry to hear that you're disappointed with what you received. Unfortunately we don't have any of your information to look into your order. We replied to you privately 5 days ago asking for your order information, but have yet to receive a reply. We'd really love to help in any way we can. Do get in touch with our customer service team at your earliest convenience: info@firebox.com We'd love to get to the bottom of your concerns and make sure you have the best experience possible. We look forward to hearing from you soon. All the best, Firebox

Posted 3 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

Helpful Report

Posted 3 years ago

Hey Rachel, Thanks for taking the time to review and rate Firebox - we appreciate you! We are so buzzed to hear what a joyful experience it was to interact with us. Glad we could help with your query. Take care, Firebox

Posted 3 years ago

“Shaneen my advisor was super helpful, very responsive and polite. Handled the situation very well and would use the company again”

Helpful Report

Posted 3 years ago

“Unable to enter zip code in order to track as I live in the US and zip codes are different. Also phone # will not work frTHE US. US.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for the review, though we are sorry to hear you're having trouble tracking your order. We're a completely digital company and no longer have active phone lines. Sorry to disappoint. We'd love to talk to you and help track down your order, so do contact us via e-mail at your earliest convenience. You can e-mail us on: info@firebox.com We look forward to hearing from you! The Firebox team

Posted 3 years ago

“Absolutely great service! I had Annabelle for customer service - was very kind to help me out in a very short amount of time, quick replies, and made sure my issue was sorted quickly!”

Helpful Report

Posted 3 years ago

Well hello there friend, Thanks for the review. We are so glad to hear what a positive experience it has been shopping with Firebox - yay! All the best, Fireboxers

Posted 3 years ago

“AMAZING product!!! I was worried about the print quality but it’s incredible! The other cat is terrified of it 😹 Super quick shipping too. LOVE it 😻”

Helpful Report

Posted 3 years ago

Hello friend, Thank you so much for reviewing and rating Firebox! You are a legend🔥 Your Pet Monster Mushion is FABULOUS - we are glad you love it as much as we enjoyed personalising it for you! All the best, The Firebox Team

Posted 3 years ago

“I received a product that wasn't quite what I wanted. Annabelle on customer services was really helpful in getting it returned and it was a very straightforward and easy process. Glad I purchased from Firebox as if any problems they live up to their promises, no questions asked. Thanks Annabelle.”

Helpful Report

Posted 3 years ago

Hey Mark! Thanks for the review. You're such a gem for taking the time to share your feedback. We are so glad you reached out. Buzzed that we made you proud and exceeded your expectations. Take care, Firebox

Posted 3 years ago

“Absolutely amazing customer service from Annabelle today. My query was resolved and a replacement product has been sent out straight away. Couldn't have asked for more, I am a very happy Customer, thank you.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for taking the time to review Firebox! We love to hear your about your experiences with us, so we are delighted to hear it was so positive. ✨ See you around, The team at Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,594 reviews