Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped and after the date expected for my items to arrive I contacted them because I didnt get anything. No answer by email neither by whatsapp”

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Posted 4 years ago

“I have shopped with Firebox for many years now and I am always pleased with everything. Their fast posting is always second to none. they don't keep you waiting. excellent..”

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Posted 4 years ago

“Ordered on the 12th been in the warehouse for packing for a week customer support don’t email back”

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Posted 4 years ago

“Good product, fast delivery. No concerns”

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Posted 4 years ago

“Love the witty texts, quick replies. Pleasure doing business with you.”

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Posted 4 years ago

“The items I’ve given as gifts from Firebox have met with great success for a birthday. The rest are for Christmas and I can believe they also will be big hits! So glad I discovered Firebox!”

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Posted 4 years ago

“the item was what i expected but it took like 3 months to get delivered.”

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Posted 4 years ago

“Two of my items never arrived leaving me out of pocket by around £60 when I paid extra for next day delivery. I've contacted their WhatsApp and email giving the benefit of the doubt. But how disappointing that half my order has not arrived and more so my money has been taken for items I am not receiving!!”

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Posted 4 years ago

“Original and fun gifts,sometimes kept for myself. Great service”

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Posted 4 years ago

“Great products, arrived on time and in a good condition. I asked for the gift wrap option and now it looks really pretty under the Xmas tree”

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Posted 4 years ago

“Parcel not yet arrived”

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Posted 4 years ago

“Great item, quick delivery.”

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Posted 4 years ago

“Excellent, enjoyable, exciting gift. The quality is great. The sentimentality factor is even better. Thank you very much!”

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Posted 4 years ago

“I’m never disappointed when I buy from firebox. From the website to even the delivery driver it’s amazing service. I’ve been a customer since 2010 and had the same delivery driver since then.”

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Posted 4 years ago

“This was a gift to someone else so have no idea how it is or was”

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Posted 4 years ago

“Nice products. Good quality, shipping was a bit of a long wait, but that’s to be expected being shipped to USA A+++ customer service and will buy from again”

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Posted 4 years ago

“I never got my order but the team were helpful and gave me a full refund for it”

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Posted 4 years ago

“I'm very satisfied by my purchase! Arrived in due time, in perfect shape and was perfectly as described.”

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Posted 4 years ago

“Item was back ordered but received the package before Christmas as it is a gift. Packed well not damaged. Item works”

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Posted 4 years ago

“Great range. Reasonable prices. Online ordering is extremely quick and easy. Delivery turn around time is very quick. Excellent shopping experience”

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Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews