Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t order their mystery boxes, but aside from that Firebox is fine.”

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Posted 3 years ago

“I ordered a gift for Christmas with a date of delivery for before Christmas. It never made it! However your customer service regarding the return and refund was truly 5 star. Will use your website again just because of that !”

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Posted 3 years ago

“Quick delivery and no nonsense shopping”

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Posted 3 years ago

“The product was exactly what I wanted but the delivery was not okay. The courier left the parcel in the bottom of a dirty wheelie bin.”

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Posted 3 years ago

“Good company to deal with. Quick at responding to any queries. Product was dispatched within 2 days and they kept me updated along the way.”

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Posted 3 years ago

“Ordered a couple of times items never come together on one occasion not at all but issue was resolved quickly. I like the quirky gifts so will order again”

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Posted 3 years ago

“I ordered the tech box but got the drink one instead. Not suitable for my 13 year old son and subsequently out of stock when I went to re order for for of his Christmas presents. Kept the drink box for myself instead of the hassle of returning which was very good so gave 4 stars despite the error :)”

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Posted 3 years ago

“Ordered three surprise boxes for 36 ish nothing wrong with the items just a shame no variation in them we all got the same so the surprise was pretty much lost”

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Posted 3 years ago

“So far so good, not had to warm them up though as they’re warm enough anyway! Bought for size 7 feet, I’d say these will fit no more than size 8.”

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Posted 3 years ago

“They got the stuff to me on time, and it wasn't too expensive...though discounts are always appreciated as they were just stocking fillers”

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Posted 3 years ago

“Good rapid service. Not sure about the product as it was given as a present”

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Posted 3 years ago

“Cool than cool”

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Posted 3 years ago

“Delivery was very fast and well tracked.”

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Posted 3 years ago

“Great service but difficult to review honestly. Because I hadn't heard from the company about an item I had ordered which subsequently was marked as out of stock, I emailed to check everything was OK. I got a note to say the item was being sent just over 24 hours later. Customer services replied after a couple of days to check everything had arrived. I'm not sure if it's an oversight, but there's no option for feedback if the company took longer than 12 hours but under one week to reply. Because of this, I do not have the option to review the service properly. I also believe by failing to give customers this option, it will not give you a genuine reflection on performance. Personally, I think 24-48 hours is reasonable for a customer service reply at this time of year but I would have expected to hear from you sooner.”

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Posted 3 years ago

“My teenage son loved the variety of the gadgets. However the screwdriver wasn’t age appropriate. You should state an age related to the box”

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Posted 3 years ago

“Easy to use, nice products and a good range of stuff to choose from”

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Posted 3 years ago

“Excellent service, arrived on time. Will use this vendor again”

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Posted 3 years ago

“Yo hands down ok maybe not hands down but the best bbq place and I just ate at art songs only thing the waitresses must be married because they didn't see me but one of them is finee”

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Posted 3 years ago

“Received one order quickly. Other order took 5 weeks. Arrived finally and very nicely packaged. Nice gifts.”

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Posted 3 years ago

“delivery was reasonably quick”

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Posted 3 years ago

Firebox is rated 4.4 based on 4,720 reviews