Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,705 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the never-ending Birthday card and it lasted less than 2 minutes until my brother in law disconnected the battery somehow without even spilling any glitter. Spent £12 on a relatively boring card.”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us. We are really sorry to hear that the Never-Ending Birthday Card you ordered was faulty. That's not right at all! We take your feedback very seriously and have flagged this with our supplier. We've contacted you directly via e-mail so that we can make this up to you. We look forward to speaking to you and resolving this matter swiftly. Regards, Firebox Team

Posted 5 years ago

“Issue resolved”

Helpful Report

Posted 5 years ago

Hey there anon. Thanks for taking the time to review us and sorry to hear you had trouble uploading your images. With our personalised image upload system there is a minimum image size we need. The minimum resolution is 1000X1000 and the smallest file size is 800KB. What we find is most people having these issues are trying to upload images from Facebook or Instagram. These sites compress the image size so when we blow it up to print the quality looks really low. Another issue we find is any image with a filter or a screenshot, these also lower the resolution to the point where it is too low quality to be printed to a high standard. What I recommended you do is use an image taken directly from a phone or a camera with no filters, this is the best way to upload a high quality image. Sorry to say we can't manually push images through if they are too low quality we can only go through the website to upload these images. If you e-mail us on info@firebox.com with the image you're trying to upload, we can check what the issue with it is so you can upload successfully :) Regards, Firebox

Posted 5 years ago

“Freak mask is garbage, Dont waste your money. when you wear the product, it stretches so bad the image is distorted and looks nothing like the image printed on the piece of elastic. Customer relations is no help. don't buy this product!”

Helpful Report

Posted 5 years ago

Hey there Bruce, Thank you for taking the time to review us and give us feedback on your shopping experience. Your rating and feedback is concerning for us. We've had a look into your order and all communication yo've had with us and can see you reached out to us unsatisfied with both your Freak Masks. With our personalised products, the quality of the end result is highly dependant on the quality and resolution of the image uploaded when making the order. Our customer service team has taken your complaint very seriously and tried their best to help. However, considering one of the images you uploaded is blurry and a little fuzzy, it is only expected that this would be emphasised when placed on the personalised product (as it is enlarged to be the size of a human face). Again, with the second photo you uploaded, the image is very grainy and thus this was emphasised when printed on the mask. In brief, quality of the mask is affected by the initial quality of the image provided. Due to the nature of this product, we are unable to offer our usual 30-day, no-quibble returns policy, if you later change your mind, or otherwise decide to return the product through no fault of Firebox. We're really sorry that we have been unable to offer you a refund in this occasion as the quality of the images given to us is displayed accurately in the quality of the item.

Posted 5 years ago

“Amazing site and really fast shipping to Portugal. Love it!”

Helpful Report

Posted 5 years ago

Inês! You are such a good noodle. Thank you for taking the time to give us a smashing review. We really appreciate your feedback and very happy YOU are happy. See you around our website very very soon! All the best, Firebox

Posted 5 years ago

“Great print Quality but unfortunately my cushions stitch quality wasn’t good and was faulty”

Helpful Report

Posted 5 years ago

Hey there! Thanks for taking the time to review us and give us feedback on your shopping experience with us. We are currently awaiting your e-mail response so that we can investigate the issue further and replace the faulty item. We are looking forward to hearing from you. Regards, Firebox Team

Posted 5 years ago

“I love Firefox! Great stuff, great service, great packaging and even got a little goodie with my order. It arrived in about 20 days to France, so I will keep that in mind for future orders.... I just love the amazing and a little bit crazy options you offer here!!! By the way, I bought the turkey mask, and is exactly as expected and more!!! Great quality and excellent size.”

Helpful Report

Posted 5 years ago

Hey Pao! Thank you so much for taking the time to review us! Your fantastic feedback has made our day. Sometimes when goodies travel great distances from our wacky and wonderful warehouse, over many hills and valleys, fearlessly crossing mountains and seas... they can take a little longer than expected. But we are so glad to hear it arrived safe and sound to your doorstep. We look forward to shipping off more goodies your way. We have more crazy and awesome items in the works - stay tuned! Feel free to show us your #giftgasm by tagging us @firebox on social media!

Posted 5 years ago

“Received a gift from a friend from here. It was the heatable Turkey from friends..... put it in the microwave for the first time and it smells terrible and so does my whole house now :(”

Helpful Report

Posted 5 years ago

Hey! Thanks for taking the time to review us! We really appreciate the feedback on our products and services. It does sound like you may have received a faulty turkey... Which is no good! Do get in touch with us on info@firebox.com with the subject line: 'Heated Huggable Turkey Review' and we'll look into sorting this out for you. Looking forward to hearing from you!

Posted 5 years ago

Hey! Thanks for taking the time to review us. We are really sorry to hear that your gift is faulty! The Heated Huggable Turkey should be warm and cuddly, not stinky! If you pop us an e-mail at info@firebox.com as ask you mate for proof of purchase, we'll arrange a replacement to be sent to you. We look forward to hearing from you.

Posted 5 years ago

“A wonderful company! We ordered 4 suitcase covers (with our kittys' faces). The covers arrived on time and were an absolute delight - they'd done a beautiful job with the photos we'd sent through. In addition the customer service is excellent. I had an issue with an aspect of the delivery and they got back to me immediately to sort out - I was really blown away by that. In short - highly recommend!”

Helpful Report

Posted 5 years ago

Hey! A massive thank you for taking the time to give us such a smashing review and rating us. You have been an absolute delight to talk to and we are so glad we could help sort the issue out. Our fantastic Customer Service Team is always at the ready to help any way they can! You have been smashing and we hope you enjoy the Head Cases! Regards, Firebox Dream Team.

Posted 5 years ago

“I often buy from this amazing site, I’m shocked to see anyone could rate anything but 5 stars! For starters the site itself makes me belly laugh every time, the products are fantastic and I’ve never been disappointed, the recipients of my gifts from Firebox have always loved them and I am always asked where I’ve bought them from. This site is my go-to for anyone I struggle to buy for. I love the marketing style & customer service so much, even the responses to the reviews left here are absolutely brilliant, Firebox you’re outstanding and lead the way in e-commerce! Ps thank you & I love you :-)”

Helpful Report

Posted 5 years ago

Karen! Big thanks for taking the time to write such a sensational review. We are overjoyed that you love everything about us! We aim to please and this is only intensified by our latest #giftgasm movement. P.S. For being such a legend, we got a surprise for you... check your inbox!

Posted 5 years ago

“I love the products always great quality and exciting, never had an issue with the customer service and the price is reasonable somewhat My issue lies more so with the delivery methods and courier. When you are told your parcel will be with you within 2-3 days of order I would hope it would be, I have missed birthday presents because it has taken so long. promised 2-3 days now we are one day 8 and there has been no attempt of delivery it really puts me off ordering from the website again despite my admiration of it”

Helpful Report

Posted 5 years ago

Hey there Anon, Thanks for taking the time to review us. We are really sorry to hear that you have been disappointed by the delivery service of your order. We take your feedback very seriously and have looked into the order you made on Nov 4th using our Standard Yodel UK delivery which takes 3-5 working days (all the technical info can be found in our boring but important FAQs). We can see that our warehouse elves dispatched it that very same night and it made it's way to your local depot by the next day. On the afternoon of the 6th, Yodel attempted delivery but nobody was home. They received instruction to leave your goodies with a neighbour and they did so on their re-delivery on Nov 9th. According to the tracking of your parcel, the delivery was done within the timeframe and following your instructions of re-delivery. We have sent you an e-mail in regard to this order, with all the tracking details of your parcel. We hope to hear from you very soon. Regards, Firebox Dream Team

Posted 5 years ago

“Just randomly found this site and I just love it. I might even start crying. It has everything I've ever dreamed of and some things I could never dream of, but am dreaming about now.”

Helpful Report

Posted 5 years ago

We are so glad you found us. We have been waiting for you. We've been waiting to make your dreams come true. We're so excited we might even start crying. We are going to blow your mind, Anon. We'll give you the best #giftgasm you've had in your LIFE. And we won't stop there... you won't be going anywhere else anymore. We got you. We love you.

Posted 5 years ago

“I ordered your F*cking Strong Coffee for my stepson, who lives in The Netherlands. He loves it, so much so that I have just ordered another pack to be sent to him.”

Helpful Report

Posted 5 years ago

KAT, you brew-tiful soul! Thank you so much for your review, we really appreciate it and love you a latte. Enjoy your really f*cking strong coffee and keep telling us your thoughts! The Lords of the Beans, Firebox Team

Posted 5 years ago

“First order didn’t arrive, was told that a replacement was dispatched and yet again no item. This was supposed to be a birthday present which is now extremely late. Each time I email I’m told they don’t track the item, this is ridiculous as orders just get lost.”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us and giving us feedback about your experience with us. Your thoughts are highly valuable to us and how we can make future improvements. We are really sorry that your first order got lost in post, we did send out a replacement on 23/10/2019 and have e-mailed you about how we would love to help and sort this out. Huge apologies for any inconvenience caused and we look forward to speaking to you and making it up to you. Kindest regards, Firebox Team

Posted 5 years ago

“I havent received my Turkey head yet, and on day 10 for delivery. So yay, I missed Halloween. Firebox said they "helped" and asked me to revise my review. So UPDATE, it has been over 2 weeks since I ordered this item, and am now being told they won't do anything until it is November 18th, which is almost a month since I originally purchased my item. I'm annoyed that their verbiage on delivery isn't accurate, and am unhappy that their response was too bad so sad.”

Helpful Report

Posted 5 years ago

Hey there! Thank you for taking the time to review us, your feedback is very important to us. You're the best! We're really sorry that you are still waiting for your goodies, that really really sucks. We have looked into your order and sent you an e-mail about the delivery timeframe, which is the reason why it isn't with you yet! We're looking forward to chatting with you and staying in touch to make sure your goodies make it to you safe and sound. Best wishes, Firebox Team

Posted 5 years ago

“I thought you could review the product, not the shop. This is for the Pennywise powerpack. Absolute rubbish. It looks cute, but lacks a clear charge indicator (peer inside the sub port for a blue glow!) And fails to charge a phone or tablet to 100 percent. This after the multiple attempts, even after charging the pack all day. I won't bother returning it, as I have never needed to return to Firefox before (usually very good) and did not know about the strict terms. Unfortunately I am the kind of shopper who recycles or bins packaging and receipts upon delivery.”

Helpful Report

Posted 5 years ago

Hey there Jay, Thank you for taking the time too review us and provide us with feedback about your product and experience with Firebox. We are really sorry to hear that you are super disappointed with your Pennywise Powerbank and that it was faulty. We'd love to make this up to you, so we've popped you a quick e-mail to arrange this with you. We look forward to hearing from you. Speak soon, Firebox Team

Posted 5 years ago

“I have loved looking at firebox over the past year or so and finally decided to take a chance on a mystery/bargain box after receiving a £5 off voucher. Complete suprise what may be in there but promising such great value. Very quick delivery which was great. Now for the mix of emotions... My contents included a 'cable biter' which looks great but is annoyingly for iphone. It looks fab but im not an iphone user. Will make a great small gift for a friend though. No complaints because its a risk with mystery items. A jar of 'Unicorn Poop' marshmallows. Looks great and a really fun choice. An 'animated hat' which again looks like a really fun gift and really added the value to the box. And my 4th item was a 'Disney Dumbo Mug'. I'm sure this would have been fantastic but sadly broken to hell (in fairness to Firebox, it was all packaged pretty well but as i was not home for delivery, the courier simply threw my package over back garden fence which no doubt caused the damage). This gave a tinge of disappointment to the order. In all, i can definitely say that the box is a great idea and very exciting to recieve. Firebox certainly aren't padding it full of cheap junk so well worth the risk of buying a suprise. But on this occasion it just didn't give me the value i was hoping for due to possibly the best/2nd best item being severely damaged. I'd recommend buying this for fun and i imagine for the most part you'll be happy!”

Helpful Report

Posted 5 years ago

Hey there Mark! Thank you for taking the time to reviews us, we really appreciate and value the feedback you give us about your experience. We are really sorry that your Dumbo Mug was damaged in transit and we would love to make it up to you by sending you a replacement! Please check your e-mails as we have contacted you directly regarding this and what we can do to help. Regards, Firebox Team

Posted 5 years ago

“Hawrnsk W”

Helpful Report

Posted 5 years ago

★★★★★ to you too Hawraz W. Firebox Team

Posted 5 years ago

“The Customer complaints team was very helpful and dealt with my issue swiftly, so will be looking to them for the future for their range eclectic gifts.”

Helpful Report

Posted 5 years ago

Hey there, Thank you for taking the time to review us. We appreciate and value the feedback you give us about your Firebox experience. We are really sorry to hear that you had a faulty item in one of your Bargain Boxes. We have contacted you directly via e-mail to look into this further and make it up to you. We look forward to hearing from you. Kind regards,

Posted 5 years ago

“Awesome. Fire”

Helpful Report

Posted 5 years ago

“I ordered the Fresh Face car air fresheners for my sister as a funny gift. The product itself was great quality and the photo looked fab. The issue was the smell. I opted for the 'New Car' smell as we all know and love that smell, however when I opened the packaging I was hit with the strongest smell of plastic-y chemical I have ever come across in my life. I tried airing it out for several days and when that failed I ended up spraying it, soaking it, waving it around to make it smell of something different... Nothing worked. The present was not suitable to give at all. What went wrong?”

Helpful Report

Posted 5 years ago

Hey there Clare, Thank you for taking the time to review us, we really appreciate it. We're really sorry to hear that your order New Car Fresh Face was disappointing and you are not satisfied. We can see that you placed this order in 2017 and it has been over 2 years. The Fresh Faces are most definitely out of date by now, hence why the smell is not pleasing. Yuk! Nevertheless, we have contacted you directly via-email to make this up to you. Have a look in your mailbox and we look forward to hearing back from you! Regards, Firebox Team

Posted 5 years ago

Firebox is rated 4.4 based on 4,705 reviews