Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items, both for a Christmas present. After not been delivery I emailed before Christmas however got no reply. It was only after sending a second email I got a responce saying my order was not processed correctly and asked if I would still like my order or a refund. I replied asking for my order before recieving another reply saying one of the items was out of stock now (had been in stock when i ordered). As a result I had to get a refund on this item and order from Amazon instead. Item that was delivered (eventually) was satisfactory however overall a disapointing experience.”

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Posted 2 years ago

Hello Euan, Thank you for taking the time to review your order experience with Firebox. First of all, we would like to sincerely apologise for ruining a Christmas gift from you. Of course, this was not our intention, but unfortunately, the mistake happened with the oversell. The late response from customer service should also not have happened and we are sincerely sorry for this. Normally the process and customer service at Firebox are very good. We would be happy if you gave us another chance to show this. Customer service will contact you again. All the best.

Posted 2 years ago

“Good service”

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Posted 2 years ago

“The gifts we awesome and everyone loved them! Small but cute!”

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Posted 2 years ago

“Its decent”

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Posted 2 years ago

“Ordered on the 13th December it’s now the 16th Jan and only 3 out of 7 items delivered. Trust pilot reviews show 3.1/5 so this company is no longer reliable or trustworthy. Common things not being delivered arepersonalised air fresheners, socks and the Lego in a frame. 3 emails from the customer service team all asking the same thing so could just be an auto generated email using different names. No one ever responds.”

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Posted 2 years ago

Hi Cheryl, First of all, I would like to apologise that you had a bad experience with our shop. We are very sorry about that. Our customer service has arranged for a replacement and already sent you a gift card. If you have not received your replacement delivery, please inform us immediately. Furthermore, we have suggested you a partial refund, unfortunately, we have not received any reply from you in this regard. We say Sorry once again for the inconvenience caused and would be happy if you will give us a second chance. All the best Firebox

Posted 2 years ago

“I ordered 13/12/21 for Christmas presents which I expected to arrived for the end of December - no drama, my guests were here for a few weeks. It is now 16/01/22 and only part of my order has been delivered. I have dealt with multiple members of staff (Dafne, Andrea & Caroline) and on my last email I expressed my frustration at no one taking responsibility and elevating this order through to completion. They did offer a refund which I declined because my guests are aware of their presents. I’m finding them awful at communicating- their emails all say the same thing and “there was a technical problem with the supplier, would you like a refund or to proceed?” I’ve answered 3 times in a row and the last time I requested it be raised as a complaint. No response as yet and that was on Thursday 13th Jan 2022. I can’t review the products because some have not been delivered as yet - please send me a follow up link.”

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Posted 2 years ago

“Great selection of interesting presents and best price I could find for the item I was looking for. Quick dispatch and flexibility of payment options.”

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Posted 2 years ago

“AWESOME!”

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Posted 2 years ago

“Great product, fast delivery”

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Posted 2 years ago

“Great Unique funny gifts”

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Posted 2 years ago

“plan on ordering some of firebox stoves listed in amazon”

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Posted 2 years ago

“Loved my product, it was exactly like the description stated. Shipping surprised, it was much faster than i expected. Thank you”

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Posted 2 years ago

“Ordered on 16th December for a Christmas present. Never arrived on time and had to chase this up. Parcel was not shipped due to technical error. However, customer service was very good with putting refund through.”

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Posted 2 years ago

“Great customer care”

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Posted 2 years ago

“Very nice and easy.”

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Posted 2 years ago

“Communication good and arrived on time.”

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Posted 2 years ago

“Terrible. One product arrived, a toy that didn't work. Did manage to send that back. Other stuff, Christmas presents ordered in good time for Christmas. January 12th and still no sign. Customer service have ignored my request for a refund and respond to my emails by sending me incorrect information. For example, telling me my order is on its way and then sending me information to say the order has just been processed. I doubt I will ever get my order or my money back.”

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Posted 2 years ago

Hey, Helen, We're so sorry that you didn't receive your personalised items here on time. This is understandably very upsetting. Our customer service team has already contacted you and offered you a partial refund and a gift card as compensation. Once again, we sincerely apologise for the poor service you have received. This is not our style. We would be very happy if you would give us another chance and let us prove to you that we can do better. Best regards Firebox

Posted 2 years ago

“Fast, efficient, good comms and great prices. Highly recommend.”

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Posted 2 years ago

“Very speedy service. Very pleased with my purchase.”

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Posted 2 years ago

“I'm very satisfied with the service and goods I received my grandchildren absolutely loves the starlight projector and disco lights for the bath. I will definitely be recommending you Thankyou”

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Posted 2 years ago

Firebox is rated 4.4 based on 4,593 reviews