Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,703 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,703 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product very disappointing and added fee for postage was ridiculous. Won’t be using again”

Helpful Report

Posted 2 years ago

Hi Sharron, Thank you for leaving us your review. We are very sorry that you were not satisfied with the quality of the item you have ordered. Our customer service contacted you by email 3 weeks ago and asked if you could give us more details about what didn't work for you. Unfortunately, we have not received an answer from you yet. Perhaps you would like to contact us again so that we can offer you a satisfactory solution, We would be very happy to hear from you again. Best regards Firebox

Posted 2 years ago

“Easy to use website, holds a whole host of usual and unusual items that would be perfect for you or as gifts.”

Helpful Report

Posted 2 years ago

“Little bit disappointed I ordered a second mystery box expecting something different from the first one but everything was the same”

Helpful Report

Posted 2 years ago

“Arrived quickly and very pleased with our purchases”

Helpful Report

Posted 2 years ago

“Ordering from the site was quick and easy and there was a good choice of products. The item was delivered quickly and was as described.”

Helpful Report

Posted 2 years ago

“Absolutely brilliant loved it”

Helpful Report

Posted 2 years ago

“Arrived promptly and I'm sure my granddaughter will be thrilled with it”

Helpful Report

Posted 2 years ago

“Gadget box- waste of money”

Helpful Report

Posted 2 years ago

Hi Victoria, Thank you for your review, our customer service has already contacted you about this and hopefully offered you a satisfactory solution. We apologise again that you were not satisfied with your order and hope that you will give us a second chance and remain a customer. Best regards Firebox

Posted 2 years ago

“lead time was quick, and communication regarding shipping was smooth. thank you!”

Helpful Report

Posted 2 years ago

“came fast!”

Helpful Report

Posted 2 years ago

“Sent the wrong item and even you sent the right one it was faulty. Had to waste my time posting back the wrong item.”

Helpful Report

Posted 2 years ago

Hi Karina, Thank you for sharing your experience with us here. We regret that you had a bad experience here twice. Of course, something like that should not happen. Our customer service has already contacted you about your case and arranged for a refund. We hope that you will give us another chance so that we can show you that we can do better. Best regards Firebox

Posted 2 years ago

“Firebox had the one colour that was sold out elsewhere & quick delivery.”

Helpful Report

Posted 2 years ago

“everything was perfect”

Helpful Report

Posted 2 years ago

“The cuddly couch potato is a huge hit ..my only complaint is now I want one too :)”

Helpful Report

Posted 2 years ago

“Reliable, good value and the item came as described. Would shop with them again.”

Helpful Report

Posted 2 years ago

“Great selection of gifts, easy to order and arrived quicker than expected.”

Helpful Report

Posted 2 years ago

“Great service. Efficient. Trustworthy”

Helpful Report

Posted 2 years ago

“My firebox orders usually never fail to please but I ordered a family member the world’s smallest vacuum cleaner for Christmas and we tried it out and it wouldn’t work the first time and thereafter.”

Helpful Report

Posted 2 years ago

“a site with weird, interesting and unique products. not too expensive, fast shipping”

Helpful Report

Posted 2 years ago

“Quick delivery, product in excellent condition”

Helpful Report

Posted 2 years ago

Firebox is rated 4.4 based on 4,703 reviews