Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent item. There was a bit of an issue with delivery. As I had purchased the item as a guest, I had no tracking number for the item. Even though I opened an account afterwards, there was no link to my order number. I now know I should have created an account before purchasing. Unfortunately, Royal Mail did not leave a card showing that delivery had been attempted, so without the tracking number, I was completely unaware. When I contacted Firebox, as no item had been received, they were extremely helpful and provided me with the tracking details and I was able to locate the parcel with Royal Mail, and collected the same from them.”

Helpful Report

Posted 4 years ago

Hey Mama Mildred! Thank you so much for taking the time to review Firebox. Your Astronaut Mini Me Personalised Doll had quite the journey! 🧑‍🚀 Very sorry you didn't receive your note, local postal workers have had quite the task on their hands since Corona - they might have forgotten! However, thanks for reaching out and allowing us to look into it for you. All the best, Firebox

Posted 4 years ago

“Aside from the product being awesome, the customer service was phenomenal. The first time I received the parcel it was unfortunately damaged along the delivery journey, so after contacting Firebox, they promptly resolved the issue and sent me another mug free of charge! Excellent customer service as well products :) Highly recommend!”

Helpful Report

Posted 4 years ago

Hey Anon, Sorry the postman was a little rough and your mug got completely crushed - we can't have you drinking a cuppa outta that! Thanks for flagging this so we could send you a freshly-brewed Mug, on the house. Your feedback is super important as it can help us improve of packaging in the future. Enjoy! Firebox

Posted 4 years ago

“I live in Washington in the United States so it took a while to receive my order but the customer service team was so wonderful to work with while we tried to track it down. I received my order and my friend lover her birthday gift!”

Helpful Report

Posted 4 years ago

Hello all the way from London, Lindsay!! 👋 We're so sorry about the slight delay in delivery, our couriers have been doing their best dodging all sorts of new challenges post-Corona. Thank you for getting in touch with us so we could investigate this for you. Our customer service team does love a good mystery! Glad to hear we've brought joy to your spreadsheets-loving friend with our 'I Love Spreadsheets Mug'. Now on your next birthday shop, if you're in doubt you know where to find us. 'Till next time, Firebox team

Posted 4 years ago

“I ordered the Gameboy watch for my boyfriend's birthday, but it never arrived. I attributed this to the Covid pandemic, but then Firebox reached out to me to check if I was satisfied. I let them know that I hadn't received it yet, and they profusely apologized, refunded my shipping, and sent out another watch. It came fairly quickly and my boyfriend loves it. The high quality product and great customer service are sincerely appreciated!”

Helpful Report

Posted 4 years ago

Thanks for the review, Jessi! It sucks that you didn't get your order the first time around. But we're so glad you reached out and we managed to make it up to you. Now your boyfriend can tell the time in style! We hope he had an awesome birthday! 🥳 Take care, Firebox

Posted 4 years ago

“They have a great range of awesome gift ideas that range from slightly unusual to downright weird. I like weird. It makes me feel warm & fuzzy that I have found a kindred spirit in the team at Firebox.”

Helpful Report

Posted 4 years ago

Thanks Paul! We love weird too. We love you. Welcome to Firebox, we hope you enjoy your stay as we have more weird coming your way! Cheers The Team @ Firebox

Posted 4 years ago

“Easy to use website. Plus I ordered at lunch time and received my parcel 24 hours later. A delivery service that rivals Amazon prime. Plus great products for my hard to buy for husband!!”

Helpful Report

Posted 4 years ago

Hey Anon, thanks for the fabulous review . We'll pass this amazing feedback to our speedy warehouse team, they've been doing a fabulous job with our express delivery service. We're glad we were your place of choice to bring your husband joy on his special day!🎉 All the best, The Firebox Team

Posted 4 years ago

“I ordered a couple of Brick Yourself frames for my husband and father as gifts from my children. The post man had very kindly(!) delivered them with a thud on the floor and I was so worried they'd been damaged. Once carefully unboxing to check the damage, I was so pleased to find that everything was intact but my husband had gone walkies in the frame 😂 This was easily fixed as I opened up both frames, gave them a quick clean, popped husband back into place and closed them up. The quality of the frames and the figures are awesome! I loved that an accessory was included with the figure which really completed the 'personalised' aspect. Regarding customer services, I had made a complete lemon out of myself by sending my Order number incorrectly.. Once Shaneen @cs had suggested there may have been an error with the number, I gave my now corrected order number and she happily sent me my royal mail tracking details and very politely handled the mix up on my behalf. She asked if I needed assistance with anything else and fully made sure I was happy and had everything I needed. Will definitely order from Firebox again in the future. Thank You so much 🙂”

Helpful Report

Posted 4 years ago

Thanks for the fantastic review, SK! Our Brick Yourself team specialise in the small details, we're glad these have brought you such joy! Sometimes the postie can be a little rough, but we're sure your figures had ton of fun. We reckon it's like a dark roller coaster! 🎢 We're so glad you reached out to us and we were able to help! That's what we are here for. Cheers Firebox

Posted 4 years ago

“I ordered a mug on 8 May and was told it would be delayed. On 12 May, my account was debited and I was notified it had shipped, but there was no tracking (coming to the US). On 10 JUNE, the mug still hadn’t arrived and I emailed the company for assistance. I have yet to get a reply (or my order delivered), though on 11 June, I did get an email asking me to rate the product. Super helpful.”

Helpful Report

Posted 4 years ago

Hey Lucas, We're so sorry we missed getting your Firebox order in time. We know it sounds like an excuse (and it is really), but the new Corona world temporarily swamped our customer service team - leading to a bit of a delay, but we’re back at full power and doing all we can to make our customers as happy as possible again! Your chosen delivery method was untracked, so it means we didn't have any tracking info to provide through our confirmation e-mails. It has been some time since you posted this and we can see you have now been offered the choice between a replacement or a full refund. As you chose a replacement, our customer services team upgraded the delivery to a tracked shipping method so we can help you keep an eye on the journey of this new parcel. Although it didn't quite work out as expected this first time, we know we'll make it up to you this second time around. Regards, Firebox

Posted 4 years ago

“used firebox quite a few times in the past and never had any issue. on most recent order the deliver was really delayed (covid 19 at the time to be fair) and contacted customer service for help tracking it down. naturally it arrived the same day but was given a refund on postage anyway due to the delay. no issues with using again”

Helpful Report

Posted 4 years ago

Hey you, Thanks for taking the time to drop us a fantastic rating and some awesome feedback on your latest order. We're glad we could help 😁 See you back on Firebox.com very soon! 🥳 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“Absolutely love my Fizzics beer draft pump, 2 years now ( after first 3 months it died but Firebox smashed it wit the quick replacement)”

Helpful Report

Posted 4 years ago

Cheers Mark! We really appreciate you taking the time to review us and provide us feedback on your Fizzics Draftpour! 🍻 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“Got back to emails very quickly, helped amazingly well, will order again”

Helpful Report

Posted 4 years ago

Hey Rebecca!👋 Thank you so much for taking the time to review us. We were delighted to help you with your order 😁 See you next time!! Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“very happy with my purchase from Firebox, will make the perfect gift”

Helpful Report

Posted 4 years ago

Thanks Joe! 😁 We really appreciate you taking the time to review us. What do we need to do to get that 5th star next time? 🤔 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“I'm really happy with my purchase, and the delivery was fast. Thanks”

Helpful Report

Posted 4 years ago

Hello there Anon! 😄 We are happy that you are happy! 🎉 Thank you so much for taking the time to review us. You're the best! 🔥 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“The estimated delivery was 10 days.. it arrive after 3 days of ordering (a personalised gift),, that’s a whole week earlier than expected! Amazing ! Wow !”

Helpful Report

Posted 4 years ago

Hey you 👋 YOU are awesome for shopping with us. Thanks for taking the time to review us too, we really appreciate it 😄 We look forward to seeing you return, so we can wow you again 😉 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“If your parcel is late contact them in WhatsApp! My parcel was a few days late and they worked with me to refund shipping. Excellently packed and great quality, love my unicorn!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to review us and provide us such awesome feedback, Yennefer! 😄 We were delighted to help you with your order. Do let us know how your magical adventures turn out!! 🦄 Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“Helpful even during COVID-19 lockdown.”

Helpful Report

Posted 4 years ago

Hey stranger, It was a delight to help you with your order 😁 Many thanks for taking the time to review us!! Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“I highly recommend Firebox :) My order arrived very quickly and I was so happy with it! Great gift and was very well received. Personalised item which looked exactly like recipient, excellent quality and price too :)”

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Posted 4 years ago

Hey you! Whoever and wherever you may be, thank you so much for taking some time out of your day to review us. We appreciate the feedback! We look forward to seeing you return for more awesome goodies. Firebox #SpreadJoyNotGerms🦠

Posted 4 years ago

“Awesome 👌”

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Posted 4 years ago

Hello Glenn!👋 Love the photo! Beautiful Pet Mushion 😍 Thank you so much for taking the time to review us and show us how your order turned out 🔥 Firebox

Posted 4 years ago

“AMAZING customer service. I had an issue with my shipment (basically due to COVID-19, it was quite delayed and because I didn’t get shipment tracking, I had no idea what happened. Firebox refunded the shipping and they were great about being in touch with me. I loved the products I ordered (Friends picture frame mug, Friends Turkey mug, Disney face masks) and I’m really happy. PAY EXTRA FOR TRACKING—trust me it’s worth it. These guys are great. 5 stars.”

Helpful Report

Posted 4 years ago

Hey Rachel! 👋 Thank YOU. Thank you for shopping with us and giving us such an amazing review. We are so glad we could help you and delighted you love your goodies! 🎊 We have more awesome products dropping... see you back on the site soon!🔥 Firebox

Posted 4 years ago

“Was slow shipping due to covid, but well worth the wait! An adorable gift for a friend whose dog is her baby! Would definitely purchase from them again!”

Helpful Report

Posted 4 years ago

Hey Lisa! We love the photo!! 😄 Thank you so much for taking the time to review us. We're so sorry for the delay in delivery, our couriers have been doing their very best to get goodies to doorsteps as quickly as possible throughout all the COVID-19 disruptions and restrictions. We're so delighted to know that your friend loved her gift. This kind of joy is what we're all about. We look forward to seeing you back on the site for more awesome gifts. #SpreadJoyNotGerms🦠

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews