Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 31st August 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought as a gift. Èxcellent price fairly quick delivery. Very happy customer”

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Posted 1 year ago

“Parcel ordered for black friday never arrived. Courier sent proof 'Delivered through Letterbox' - item is shown in someone's window, not mine. Courier advise reaching out to firebox. Have reached out twice in the last month and have had no reply. Have purchased many times from Firebox, first time dealing with customer service (or lack of). Have lost all faith in Firebox”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here. We're sorry to hear about the problems with this delivery! We've reached out to you directly to help and are looking forward to hearing back from you!

Posted 11 months ago

“fast and exactly what the description said. love it”

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Posted 1 year ago

“Its not one size! Unless it's for children. Very disappointing gift for my dad. Waist of money and awkwardness on the day. Im size uk5 and it barely fit me so im not talking a fully grown man 😤”

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Posted 1 year ago

“Took 10 days to respond that it was an age restricted product and still not had my refund - I also sent chaser emails. All while I ordered something else from another website with perfect service!”

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Posted 1 year ago

Hi there, We can't thank you enough for honestly sharing your experience here! Firstly, we're sorry for the delay in responding. During the holidays, we experienced higher than usual demand and this has impacted both our Operations and Customer Support Teams. I'm sorry you're on the receiving end of this as I know from first hand experience that this has caused me nervousness and uncertainties that are specifically amplified during the holidays. I've shared your comments with our Product Team to revise this product and our processes. We've also revised the order and see the entire order has now been refunded. Again, we apologize for this mess-up and look forward to another chance at being a part of your home.

Posted 1 year ago

“Fast delivery nice looking books but as not for me hard to review... Rude to read first before giving to someone!”

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Posted 1 year ago

“I only give it 4/5 as i probably missed the scale chart of my items. Other than that they were awesome and i loved them, what's more I loved giving them as gifts. I have no experience of returns atm.”

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Posted 1 year ago

“Fantastic products and a quick delivery service”

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Posted 1 year ago

“Items were as described and arrived very quickly. Thank you.”

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Posted 1 year ago

“Excellent personalised two faced cushion as always. Bought three so far. Excellent speedy delivery.”

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Posted 1 year ago

“Items as advertised, speedy delivery.”

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Posted 1 year ago

“Excellent service, very quick delivery. Would definitely use again x”

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Posted 1 year ago

“I ordered near Christmas, and it was here really quickly, my fiance was very happy with his mushion of his Dad ♡ However, the uploading of a second photograph was apparently difficult to upload, and I got a one sided print Mushion, which was disappointing. Someone from firebox saw my review and reached out, and they sent a double sided printed Mushion out for free. Not many companies would do that! A big Thankyou Firebox, the other Mushion, is on its way to San Diego, U.S.A right now. I’m sure it will be loved.”

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Posted 1 year ago

“Very impressed with service and the product - a marvellous "singing cats" Christmas card. Thanks”

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Posted 1 year ago

“Great service, well packaged items and fast delivery. Bought as gifts, guaranteed to raise a smile if not split a side or two.”

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Posted 1 year ago

“Great range of gifts at reasonable prices, fast delivery, everything arrived as ordered, quality of products was as advertised. Great experience again!”

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Posted 1 year ago

“Perfect secret santa gift, recipient loved it. Others in office did too.”

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Posted 1 year ago

“Delivery was a nightmare, your wouldn’t allow me to re arrange delivery or leave in a safe place, took 5 attempts for the delivery to arrive when I was in.”

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Posted 1 year ago

Hi there, Thank you so much for your honesty here! We're sorry to hear about these delivery delays/hiccups with the carrier. We've shared this with our Operations team to see if there's anything we can do to improve this on our side. Please reach out to us directly if there's anything else we can do.

Posted 1 year ago

“You can always find that something different at firebox.”

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Posted 1 year ago

“very happy with all aspects. great unusual gifts.”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,715 reviews