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Firebox Reviews

4.4 Rating 4,705 Reviews
87 %
of reviewers recommend Firebox
4.4
Based on 4,705 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 68%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Firebox Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great, funny and very comfy pair of Pierre Slipoers
Helpful Report
Posted 5 years ago
Useless. Would like to give a zero rating if possible. No sign of my order, no idea when it will be delivered (despite paying a small fortune in postage) and no communication from them at all (Live Chat?). Will buy everything from Amazon next year.
Helpful Report
Posted 5 years ago
I ordered 2 items on November 30th and received a shipping notification for the items on December 2nd. Estimated delivery was sometime between December 11th and December 16th. It’s now December 20th and I still haven’t received my items. I ordered well before the Christmas cutoff knowing that everyone is busy shipping orders and such but there’s no reason for me to still not have my items. I have emailed twice now and have not gotten a response. Their automated reply claimed it would take 1-3 days to reply so I’m still waiting. I’m definitely convinced this is a scam. Very upset because I spent $60 for just 2 items that were meant to be Christmas gifts. Now I’m out $60 and still have to find presents to replace the ones from this scam site.
Helpful Report
Posted 5 years ago
I'm still waiting on a gift I ordered on the 30th November. The order says despatched and it should have been here almost a week ago. I tried writing to them, but still haven't heard back. It seems the gift won't be here in time and the most frustrating thing is that I don't have information on where it is.
Helpful Report
Posted 5 years ago
I have emailed them twice about the same order that I placed and have had zero response back. I gave them the order number and my name and still nothing. I ordered well before the Christmas deadline and I am pretty sure it will be late but I wont know until I get it if I ever even get it. After trying calling several times with no answer I have kind of given up with phone calls. This website is a SCAM. if it isn't, and is actually a legitimate site they need much better customer service.
Helpful Report
Posted 5 years ago
No problem. .. Friendly website apart from tracking your order... An afterthought?
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Posted 5 years ago
No problems... Friendly website except for tracking your order... An afterthought ...
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Posted 5 years ago
Was stuck for a gift idea, firebox has so many. Got a great gift and there was a free bag of sweets included! Got my vote. My Yodel delivery was ok, that's a massive improvement from them, maybe firebox fixed that too - magic.
Helpful Report
Posted 5 years ago
Two things missing from two separate emails. Contact via email, social media and WhatsApp. No response
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Posted 5 years ago
Good stuff
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Posted 5 years ago
As a company i would use a different courier yodel seemed to have delivered my parcel to the wrong address, and the next one they just left on the shop counter!!! However Firebox was absolutely brilliant in getting me a replacement the very next day and their customer service was 5 star, the only reason for dropping 1 star overall was because of Yodel.
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Posted 5 years ago
Very great customer service. The problem i had with my order was fixed in less than a day
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Posted 5 years ago
Easy to order and great stuff to get!!
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Posted 5 years ago
Waited over 10 days to receive my order and then when it arrived it was smashed to smithereens. The mug was not packaged appropriately.
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Posted 5 years ago
I bought a couple of these last year. They went down a treat. So this year I bought 6. For all those hard to buy for men in my family. Probably going to be the same again next year x
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Posted 5 years ago
Gifts good Not impressed at paying for delivery because my item was out of stock, especially after I spent over £100 on gifts!! Did try sending message about this and never received a reply!!!
Helpful Report
Posted 5 years ago
ordered on Saturday 7th but still not received my order. I have found the company very unresponsive to emails and still not had a reply. The link to my order on the confirmation email said that my order was not recognised
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Posted 5 years ago
have ordered three items and still not here have tried phoning, emailing and live chat but still no response!
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Posted 5 years ago
Sadly I cant give a 0 star rating ..ordered my item and they lost the first one ..then said it's been dispatched and now have said it wont be here in time for christmas . Contacted numerous times and yet to receive my refund ..so gutted and disappointed
Helpful Report
Posted 5 years ago
I never received my item. Although the team was nice enough in their correspondence, and ultimately issued a refund, it was really disappointing that they didn't use a tracking service for my item and there's no closure on where it ended up!
Helpful Report
Posted 5 years ago
Firebox is rated 4.4 based on 4,705 reviews