Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect customer services when needed to return product and when needed advice for designing personalised product”

Helpful Report

Posted 5 years ago

“I’ve been in the Firebox fan club for a good few years now. I enjoy reading every description. Yes, each and every one! The gentle humour that is woven through, always raises a smile. I love getting your parcels, the bag of sweets is a nice touch. I’ve had your mystery boxes for a few years now, I think they are extremely good value, I used most of the items as presents, but I still have quite a few things I couldn’t part with, the unicorn tears gin the salt & vinegar crickets where sent far far away. The iKettle is in constant use, it turns on when I’m on the way home, always at the exact same spot. It’s also great when I say I’ll put the kettle on if you make the drinks. Customer service is an easy 10/10. I had a small bottle of toffee vodka in the alcohol mystery box, sadly that had broken in transit, It was replaced with a whole new alcohol mystery box! Fab service.”

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Posted 5 years ago

“They offer a personalized lego that is supposed to look like what the picture we sent in and ours do not even come close to the pictures. I paid alot of money for this product. I could have just gone out to the store and got a couple lego people for way cheaper.”

Helpful Report

Posted 5 years ago

Hey James. Thanks for the review and sorry your Brick yourself was poor. Email us at Info@firebox.com and we can look into getting you an improved one or refunding your order. Cheers Firebox team

Posted 5 years ago

“My son brought me the unicorn candle egg for my birthday, I was so pleased with it but when it started burning there was thick black smoke and it burnt really unevenly, when I finally got the unicorn out it was so severely black and scorched that I can't get it off!! Such a shame perhaps i had a faulty one but i felt sorry for my son as it was such a thoughtful gift. Thanks”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking the time to review our company. Very sorry to hear about this candle being faulty. We can definitely get you a refund or replacement for your order. Just send us an e-mail over to info@firebox.com with your order number and we'll get everything sorted for you. Very sorry again, looking forward to hearing from you. Cheers, The Firebox team

Posted 5 years ago

Hey Sarah. Thanks for the review and sorry for candle issues. If you could email us at info@firebox.com and we can send you a replacement candle or refund your order. Cheers Firebox team

Posted 5 years ago

“I just wanted to take the time to give Firebox and their customer service team 5 stars for being incredible in terms of replacing an item. I was disappointed with an item and I emailed them and explained the issue with them and I was sent a reply quickly and with an option for either a refund or a replacement item. The customer service and professionalism from Firebox has been incredible. I will definitely be recommending them to friends and family in the future.”

Helpful Report

Posted 5 years ago

“I received my order on time, except one item that was missing (probably got lost or stolen on the way). I did contact the Customer Support and got a reply really quick, and received my missing items 10 days after I contacted them. really nice guys, professionnal, and sooo friendly! Btw, also love the mailings with how it is written: serious, but not so serious! Great website, great people, great products!”

Helpful Report

Posted 5 years ago

“Great Website and quality products & attentive customer service!”

Helpful Report

Posted 5 years ago

“I was very happy with my Infinity Gauntlet meat tenderiser until I accidentally clicked my fingers and erased it from existence. Now nobody even remembers that it was a real product.”

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Posted 5 years ago

“Oh Firebox you've done it again, how awesome you are. I bought a last minute rheoscopic sun, as you do, for my husband for our 3rd wedding anniversary, he used to visit the museum of science & industry in Manchester when he was little, they had a HUGE rheoscopic planet there but some naughty imp smashed it before i got to see it! Now we have a whole sun to play with. He absolutely loves it! Plus, I text the driver at like 9:30 this morning and he rang the doorbell 2 secs later like magic! Legends all round. Thank you Firebox, we love you.”

Helpful Report

Posted 5 years ago

“The fathers day supprise box was 2days late and very disappointed with the content for the money I won't buy anything from you again”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking the time to review our company. Very sorry to hear about this delay with the delivery of your order and that you were not satisfied with its content. Just send us an e-mail over to info@firebox.com with your order number and we'll provide you with a refund on your postage and sort something else out for you in regards to the dissatisfaction with the product itself. Very sorry again, looking forward to hearing from you. Cheers, The Firebox team

Posted 5 years ago

“Ordered for next day, didnt arrive, Tracking no is supplied but no mention of the courier so no way to track? proper mistake.. I run an online business with just over 10k reviews, 300k purchases.. this company we take many inspirations including the Haribos & quirky emails.. Love that The tracking number has no meaning considering no mention of courier, rendering it pointless & needs attention 'big time' Yours truly Ice Headshop”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking the time to review our company. Very sorry to hear about this delay with the delivery of your order. Just send us an e-mail over to info@firebox.com with your order number and we'll provide you with a refund on your postage and chase our courier on this delivery right away. Very sorry again, looking forward to hearing from you. Cheers, The Firebox team

Posted 5 years ago

“Ordered a personalised suitcase cover , which although appears to be good quality I found that it seems small on my case even though my case was within the dimensions for the size. Also there is no hole for the side handle on my suitcase”

Helpful Report

Posted 5 years ago

Hello Ian, Thanks for taking the time to review our company. Very sorry to hear you had this issue with our Head Case. We can definitely get this sorted for you! Just send us an e-mail over to info@firebox.com with your order number and we'll look into some options on how to rectify the situation. Thanks again! Cheers, The Firebox team

Posted 5 years ago

“Very poor quality for the price, photo not printed as depicted with areas cut off from how I positioned them when ordering. Colours are rubbish. Waste of money. Also interesting to note that firebox only publishes reviews for products that are positive, didn’t see any negative reviews until I clicked on here to leave my own review! Disappointing.”

Helpful Report

Posted 5 years ago

Hi Charlotte, Thanks for taking the time to leave a review. We're sorry for any disappointment caused by the product you received. If you could send an email to info@firebox.com with your order number and some photos of the faulty item received, we'd be happy to look into this further for you! If you could put 'Trustpilot Review' in the subject line of this email then we'll assure we get back to you as soon as possible. Look forward to hearing from you soon! Kind regards, Firebox Team

Posted 5 years ago

“Okay so I placed an order on the 16th of april for a product to be sent to a friend of mine and it was expected by the beginning of the month of may. Its the 10th now and he still hasn't gotten it and I've sent an email and yet no response still and its been a few days and I'm becoming impatient. I'm doing a 3 star because ive ordered something before and it came out great but at the moment I just want that gift tonget there”

Helpful Report

Posted 5 years ago

Hey Alex. Thanks for leaving feedback. Really sorry for the delay of your parcel. Can you please email us at info@firebox.com and we can resend your order and refund your postage. Cheers Firebox team

Posted 5 years ago

“Loved the covers for the suitcases.. I ordered 3 of them.. my only quibble is why I paid £5 delivery for each one when they all arrived together in a small package?”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear about this issue with your postage. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a postage refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Don't ignore dimensions. The unicorn hour Glass is cheap and Lilliputian. First and last order from firebox.”

Helpful Report

Posted 5 years ago

Hello Melissa. Really sorry your order wasn't up to much. We would love to make it up to you. Please email us at info@firebox.com with Reviews in the subject. Cheers Firebox.com

Posted 5 years ago

“I ordered Trolley the nightlight dinosaur and not only did I get it a bit sooner than expected. I opened it full of excitement and it lights up and works really well I love it the changing colors makes it so much better than expected but before using it i broke the little cap by accident since i didn't notice the screw but no worries because it was just a tiny piece so I was okay with it still an amazing product”

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Posted 5 years ago

“Amazing and fantastic customer service”

Helpful Report

Posted 5 years ago

“i have tried over 40 different photographs to go onto suitcase none successful really annoying”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear you had some troubles with the image upload on our personalised product. We would just need the image to be at least 1000 by 1000 pixels, in order to have a good quality print. If you could send us an e-mail to info@firebox.com with the images you wish to use we'll see what we can do to help and guide you through this ordering process. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Dont bother with the mystery boxes you, will be dissapointed!!!!! Complete rip off!”

Helpful Report

Posted 5 years ago

Hello Philip, Thanks for taking to time to review your experience with us. Very sorry to hear you were not satisfied with the content of our Mystery Box! We try our best to have a selection of our most successful products but it seems we didn't hit the target this time. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a replacement or refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

Firebox is rated 4.4 based on 4,596 reviews