Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,597 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Mario warp pipe mug is awesome. I bought one for me, and one as a gift. It's sturdy, didn't take long to ship (UK to US), and looks awesome!”

Helpful Report

Posted 8 years ago

“Complete waste of money as it is impossible to fit the HyperLip into the mouth as it is far too large. The item is made of hard plastic and offers no flexibility of movement whatsoever. Not one member of my family/friends has been able to use it. I bought two of these HyperLips as Christmas presents and they turned out to be expensive disappointing gifts.”

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Posted 8 years ago

“What a great & fabulously friendly company! The experience was brilliant, easy & fun from start to finish!!”

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Posted 8 years ago

“Excellent service! Good communication ????????”

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Posted 8 years ago

“Product was good (expensive for what it was but thats no fault of Firebox). However I paid for next day delivery and it came a day late, which happened to be alright, I got it before XMas, but still I paid £5.95 for it.....no matter as I called them and within a couple days they'd refunded all the postage money back! Brilliant service, 10/10 would buy again”

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Posted 8 years ago

“Good website, good choice of eclectic presents. Will use again, prompt delivery pleased.”

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Posted 8 years ago

“Bought a flump face as a secret santa gift, went down a treat!”

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Posted 8 years ago

“Certainly a surprise indeed. £30 of rubbish, nothing good to say and definitely wont be back. The only good thing was the box it came in. A surprise mystery box for foodies! Your having a laugh surely. If there was a box lower the ratings list it would get my tick. If your thinking of buying, don't!!”

Helpful Report

Posted 8 years ago

“I have placed an order on 27 Nov to Paris. It's been over 1 month and still it hasn't arrived yet. From this point, I have given up any hope. Their customer service is actually helpful but it doesn't change the fact that my order did not arrive. They have offered a replacement or a full refund. I hope they keep their promise. I will be updating the review according to the outcome. Edit: We received the replacement package yesterday. Thanks for all the understanding. Excellent customer service.”

Helpful Report

Posted 8 years ago

“Firebox customer service put up with me struggling to place an order for probably close to an hour. The wonderful rep talking to me ran up and down stairs with her laptop, interrupting meetings to try and find a solution. When that didn't work, she called me to try and place the order over the phone. Turns out it was my own dumb fault (aka credit card), and she wasn't even mad! She went above and beyond and made me laugh more than once. These people are fabulous. Their repartee is delightfully cheeky. Their products are stellar. Five stars. High Five. Fist Pump.”

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Posted 8 years ago

“Everything I ordered was very prompt with delivery and I think the added bonus of rainbow drops which I haven't had in years.”

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Posted 8 years ago

“Very good, everything arrived except one thing that wasn't available. I loved all of it.”

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Posted 8 years ago

“Ordered three items on a Sunday night, quickly arrived by Tuesday night in time for Christmas. Brilliant job firebox”

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Posted 8 years ago

“Would definitely use again. Excellent service, quick and brilliant product.”

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Posted 8 years ago

“A truly novel selection of goods and a godsend to grandparents of inquisitive teenagers.More than delighted!!”

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Posted 8 years ago

“I am very pleased with Firebox.co.uk. I received quick answers to all questions I had. Firebox are very correct and witty, it is a pleasure to work with them.”

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Posted 8 years ago

“Excellent service and super quick delivery . Kids love their Panda and frog sandwiches.”

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Posted 8 years ago

“As always Firebox didn't fail to deliver. Great ideas, great communication, great service and prompt delivery. All round a brilliant company.”

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Posted 8 years ago

“The product was perfect! It was great ordering rom you especially half way around the world! Great job guys!”

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Posted 8 years ago

“Christmas presents are always a pain for me to get. Turns out firebox has the answer with the 'mystery box'. 2nd year me and my brother have swapped mystery boxes to get the things people have. Always a pleasure shopping with firebox and will continue using firebox to get the items no one else has!””

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Posted 8 years ago

Firebox is rated 4.4 based on 4,597 reviews