Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely fun shopping with you! Webpage and customer support are both highly professional and fun. Truly dedičstve to there job 😊 I purchased Pennywise baloon lamp and it is just perfect 🎈😍 thank you!”

Firebox 5 star review on 24th March 2020

Helpful Report

Posted 4 years ago

Hey there Lucia, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏 #SpreadJoyNotGerms

Posted 4 years ago

“The Little B dumpling light is a life saver for me. I just can’t recommend this product enough as a nightlight for children. For the past 2 months my 5 year old has had terrible nights and really needed a nightlight to help him. I researched EVERYWHERE for the perfect nightlight for a child. It needed to be portable so he can have it in bed, no sounds or light changes that would keep him awake and most importantly squishy so he can cuddle it! This Little dumpling so good that we got one for my daughter too plus the big dumpling for the baby’s room which is even better... Firebox have been brilliant and couldn’t have been more helpful when I had a problem with one of my lights, even posting a replacement to us in Germany ⭐️⭐️⭐️⭐️⭐️”

Firebox 5 star review on 18th March 2020

Helpful Report

Posted 4 years ago

Hey there friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. We were delighted to help! Looking forward to seeing you back very soon, for more 😏 #SpreadJoyNotGerms

Posted 4 years ago

“Very pleased and would order again!”

Helpful Report

Posted 4 years ago

Hey friend. Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Shaneen in customer services is an absolute boss. Replaced an item which turned out to be faulty (no fault of Firebox's) and went truly above and beyond. Can't thank you enough!”

Helpful Report

Posted 4 years ago

“I really enjoyed the penis.”

Helpful Report

Posted 4 years ago

Hey there Peter! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Was really really disappointed in the mystery box. Cheap tacky stuff, definitely not worth the money.”

Helpful Report

Posted 4 years ago

Hey there you, Thank you so much for taking the time to review us. We really appreciate it! We are very sorry to hear that your latest Firebox experience was not satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. Unfortunately, there is a risk element with Mystery Boxes as they may not be to your personal taste. The total retail value of the items inside is always higher than the retail value of the mystery box, making it a value-for-money option. We hope the next selection of items in the Mystery Box are to your liking and we can make it up to you. Regards, Firebox

Posted 4 years ago

“where else can you get your dad a box of chocolate sphincters?”

Helpful Report

Posted 4 years ago

Hey hey Ian, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“The items are of good quality and and are very great novelities for friends and family”

Helpful Report

Posted 4 years ago

Hey Mark, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“Good quality products and arrived earlier than expected (only 2 days after ordering). Overall very satisfied”

Helpful Report

Posted 4 years ago

Hey old friend, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😏

Posted 4 years ago

“I love firebox! all the products are amazing and the staff I have messaged with aswell :D the only complain I have is it takes so long for packages to be delivered...”

Helpful Report

Posted 4 years ago

Hey you! Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. We completely understand the anticipation of getting your goodies! However, at the checkout the delivery estimate is stated - for your chosen delivery method, Untracked International Airmail, this mean up to 14 working days (Mon to Fri). We hope to be able to improve this for you in the future! Looking forward to seeing you back very soon, for more good stuff 😏

Posted 4 years ago

“I ordered the grip strip and it did not stick to anything. The company was very responsive and refunded me quickly. They also offered to send a replacement but I declined.”

Helpful Report

Posted 4 years ago

Hey there Ellen, Thank you so much for taking the time to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. We were delighted to help out with the issued you encountered. Don't hesitate to reach out should you need any assistance next time. We look forward to your return to our virtual shelves 😊

Posted 4 years ago

“The item got here ( to the USA) much faster than expected Thankyou very much!!”

Helpful Report

Posted 4 years ago

Hi Dennis, That's great! Thank you for taking time out of your day to review us and give us such a great rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more :smirk:

Posted 4 years ago

“Shipment never arrived.”

Helpful Report

Posted 4 years ago

“Great item, awesome shopping. Feeling great after purchase, might order again (when I am with cash) Keep up with good work!”

Helpful Report

Posted 4 years ago

Hey there! Thank you for being awesome and taking time out to give us a great review. We are glad you had a positive experience with us. We look forward to seeing you again soon 😊.

Posted 4 years ago

“cute store w cheap items and fast delivery”

Helpful Report

Posted 4 years ago

Hi There! Thank you so much for leaving us a review. Your feedback is very important to us and we are so glad its a positive one. We always aim to provide you with the very best #giftgasm experience. Looking forward to seeing you back very soon, for more :smirk:

Posted 4 years ago

“Quick delivery, was very happy with my edible cbd sweets.”

Helpful Report

Posted 4 years ago

Hi Jessica, Thank you so much for being awesome and taking time out of your day to review us and give us such a fantastic rating. Your Firebox experience as well as your feedback about it, is very important to us and we are super glad its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon ☺

Posted 4 years ago

“Fun buying things from this website”

Helpful Report

Posted 4 years ago

Hey Margaret, Thank you so much for taking time out of your day to review us and give us such a fantastic rating! Your Firebox experience is very valuable to us. We are very happy its been fun and the #giftgasm experience we always want to provide. Looking forward to seeing you back soon 😁

Posted 4 years ago

“Good bathbomb, but the mystery jewelry don't worth the price.”

Helpful Report

Posted 4 years ago

Hey there, Thank you so much for being awesome and taking time out of your day to review us. We are very sorry to hear that your latest Firebox experience was not 100% satisfactory. Your Firebox experience as well as your feedback about it, is very valuable to us and we do not want it to be a negative one. As stated on the product page at the time of purchase, each bath bomb contains a random piece of jewellery that is valued between £10 and £2000. We hope to make it up to you next time. Regards, Firebox

Posted 4 years ago

“Very cool!!!”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for being the coolest and taking time out to review us and give us such a wonderful rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you again very soon, for more 😁

Posted 4 years ago

“It's the second time I buy from them and the products and the service are incredible. There was a problem with one of the orders damaged during delivery and they sorted out very quick. I highly recommend.”

Helpful Report

Posted 4 years ago

Hi Mireia, Thank you so much for being awesome and taking time out of your day to review us and give us such a great rating. Your Firebox experience as well as your feedback about it, is very valuable to us and we are overjoyed its been the #giftgasm experience we wanted to provide. Looking forward to seeing you back very soon, for more 😊

Posted 4 years ago

Firebox is rated 4.4 based on 4,596 reviews