Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,704 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,704 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with goods and arrived on time. Would use Firebox aagain”

Helpful Report

Posted 4 years ago

Hey name-less stranger. We are delighted to hear about your positive experience with Firebox - hooray! We look forward to next time. In the meantime, take care. All the best, Firebox

Posted 4 years ago

“Orderd 6 bottles only got 5 ... Noway to contact you ... dissapointed ...”

Helpful Report

Posted 4 years ago

Hey there, Thanks for reviewing and rating Firebox, though we are sorry to hear it wasn't the fantastic experience we both have hoped for. We tried contacting you directly on Nov 27th, but we have not heard from you. Do feel free to get in touch at your earliest convenience. We'd love to help in any way we can. Cheers, Firebox

Posted 4 years ago

“Great selection of Christmas gifts on the website. Unfortunately, one of the items in my first delivery was damaged. I contacted customer service and the situation was resolved within minutes with a friendly advisor, Childe. Best customer service I've experienced this year. Will definitely order from them again in the future.”

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Posted 4 years ago

Hey you! Thank you for taking the time to review Firebox. We're so relieved you were able to bring the mishap with us so our fabulous Customer Service Advisor could work their magic for you. We look forward to seeing you back on our virtual shelves. Happy holidays! The team at Firebox

Posted 4 years ago

“Love these guys. So unique and fun. I placed an order then had a query about it, they emailed me back within 20 mins! BRILLIANT”

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Posted 4 years ago

Hey! Thank you so much for taking the time to review Firebox. We appreciate the feedback and are so delighted that it was exactly as wonderful as we both hoped. Take care, Firebox

Posted 4 years ago

“Customer service is fantastic”

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Posted 4 years ago

Lee! Thank YOU for being so fantastic. Glad you loved your latest Firebox experience. We look forward to your return. Cheers, Firebox

Posted 4 years ago

“Annabelle in customer service was awesome after my delivery went awry. Really speedy and satisfactory response. Thank you Team!”

Helpful Report

Posted 4 years ago

Thank you stranger! We are grateful for the time you've taken out of your day to review Firebox. We're delighted Annabelle made your experience even more legendary with her fabulous customer service skills. We are glad you reached out so we could work our magic and make a positive out of a negative. Thanks for being such a champ! The team @ Firebox

Posted 4 years ago

“I was delighted with communication from Firebox and speed of delivery of items ordered (one bag of very😂 strong coffee and 2 toilet lights). All items were ordered as Christmas gifts. The two toilet lights were disappointing- both had a small part (the same small part) rattling round the boxes on arrival- the glue wasn’t strong enough! Also - although they claim to be static or scrolling colour, there are no instructions as to how to achieve your choice. As these are intended as amusing stocking gifts, I am keeping them and not returning, but my little feeling of disappointment lingers. Overall though, I’m likely to shop Firebox again”

Helpful Report

Posted 4 years ago

Thanks for taking the time to review Firebox, Julie! Though we are disappointed to hear it wasn't the experience we both hoped for. We're very sorry you were disappointed with your goodies. Should you change your mind about keeping them, feel free to return them for a refund. You can find our customer services team via e-mail info@firebox.com who are readily available to help you with anything you need. All the best, Firebox

Posted 4 years ago

“Firebox customer service is second to none! I made a really silly error on an order and Tom was beyond helpful to fix it even though it was my fault. My email was responded to in less than 10 minutes and I can’t think of another company who have ever been that quick. Very impressed, thank you!”

Helpful Report

Posted 4 years ago

Thank you so much, Kathryn! We appreciate the time you've taken out of your day to review Firebox and our customer service team. We're glad you reached out to us and Tom was available to help you! We hope you enjoy your goodies. Cheers, Firebox

Posted 4 years ago

“Childe was amazing. My parcel was delayed when I’d ordered next day delivery because of an issue with YODEL. I just had to explain this and a full shipping refund was organised, and they have enquired with YODEL themselves so I don’t have to spend the time doing it. Great service!!”

Helpful Report

Posted 4 years ago

Hey you. Thank YOU for taking the time to share your latest Firebox experience. We're glad you reached out so we could sort out this mishap and get your goodies to you ASAP. Childe is amazing. We agree. But you know who is even more amazing? You. Yes, you. Take care, The fabulous team @ Firebox

Posted 4 years ago

“I had a problem with the item being damaged in transit. It was dealt with quickly and efficiently with very little fuss. By far the easiest company I've dealt with this year!”

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Posted 4 years ago

We are so flattered, anon! Big thanks for taking the time to review Firebox and the lovely feedback. We look forward to keep making you proud. You're by far the best type of human. Cheers, Firebox

Posted 4 years ago

“I had a problem with an item that had been damaged in transit and firebox were so brilliant at resolving it- they were really friendly and professional in their emails, Andrew dealt with it really efficiently, and I had received a new one within two days. Their products are excellent and customer service is first class.”

Helpful Report

Posted 4 years ago

Hey nameless-stranger, we are thrilled by your feedback! We appreciate the time you've taken to review Firebox and to hear it was exactly the experience we both hoped for: fun, easy and exciting. Till next time, The Fireboxers

Posted 4 years ago

“Great choice of products and very fast & friendly support”

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Posted 4 years ago

Thanks, Anon ♥️ All the best, Firebox

Posted 4 years ago

“Such amazing customer service. Considering the current lockdown taking place, the level off attention and friendliness was second to none. I had the lovely Annabelle dealing with my enquiry and I felt as if response was sent with a massive smile on her face. The whole process was quick, attentive and followed through to completion. What a great company and thank you again for making my enquiry, although a small one, easy and enjoyable for want of a better word. Thank you Annabelle.”

Helpful Report

Posted 4 years ago

Wow Daniel, we're blown away and extremely flattered by the lovely feedback! Thank you so much for taking the time to review Firebox. We are so glad you got in touch so we could help with your order and make this experience so wonderful for you! Stay safe. All the best, The Team @ Firebox

Posted 4 years ago

“My daughter sent us a cushion of her face and it is fantastic so I’m getting one for my bro n sists for Christmas as I haven’t seen them for over a year!! 10/10!”

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Posted 4 years ago

Hello Ann, many thanks for reviewing Firebox 😁 Glad you love your daughters' Mushion! It's a crowd-pleaser for sure, we look forward to making the others for the rest of the family. Cheers, The Fireboxers

Posted 4 years ago

“Had an item turn up broken and Firebox were responsive, nice to deal with and happy to replace with no hassle. Great experience. Fantastic communication from Crystal. Thanks!”

Helpful Report

Posted 4 years ago

Thanks, Barns! We appreciate the time you've taken out of your day to review Firebox! t's been an absolute pleasure to help you with your order troubles, though we are sorry for the mishap! Glad we could help, Firebox Team

Posted 4 years ago

“Ordered snow globe light up gin. Not cheap at £28. Light did not work. Offered £5 refund as item out of stock. Not very impressed, and yes we can drink the gin but it was bought more for it's ornamental value. Would rather have been given the option of returning item seeing as it was faulty. Will probably not order again.”

Helpful Report

Posted 4 years ago

Hey Franco, Thank you for taking the time to review us, although we are sorry to hear it wasn't the experience we both had hoped for. We can see you reached out to us and we would have loved to replace the item for you, but it has been out of stock. We provided with the alternative options and you preferred the £5 cash refund. We are very sorry for the inconvenience caused. Should you wish to discuss this further, feel free to contact us again. Regards, The team at Firebox

Posted 4 years ago

“Absolutely love Firebox, it's the only place I buy presents from, friends and family Absolutely love them when they open them! Can't recommend this website enough.”

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Posted 4 years ago

Martha! You absolute babe for taking the time to review Firebox. We're so flattered that we're your ride-or-die for gifts! So delighted you loved your last order and we look forward to hearing your thoughts on the next one too! 'till next time, Fireboxers

Posted 4 years ago

“Spoke to Annabelle regarding my missing delivery. Amazed at how quickly the issue had been resolved. So grateful for speedy response and excellent customer service! 😍 turned that frown upside down. TY.”

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Posted 4 years ago

Hey Anon, You're such a legend for taking the time out of your busy schedule to drop Firebox a 5-star rating and wholesome feedback. THANK YOU for brining the mishap with your order, it was our honour to make it up to you. A round of applause to you! All the best, Firebox

Posted 4 years ago

“Had a problem with one my orders, but your customer service team was amazing and so helpful! Huge shout out to both Annabelle and Childe for their fantastic help and customer service :)”

Helpful Report

Posted 4 years ago

Hey Jack! We appreciate the time you've taken to review Firebox. Thank you for bringing the issue to our attention so we could make it up to you. Cheers, The team @Firebox

Posted 4 years ago

“I had a slight mishap with the courier delivering my parcel and they sent it back to firebox, i emailed about it and had the amazing childe give me a hand, they offered to send out a whole new order before the original was back to them with 1 day shipping, I love ordering from here and really appreciate the help and kindness I got from childe, thankyou very much!”

Helpful Report

Posted 4 years ago

Thanks, Courtney! You're such a legend for taking the time to review Firebox and provide us with such wholesome feedback on our customer service colleague, Childe. We are always happy to help! Take care, Fireboxers

Posted 4 years ago

Firebox is rated 4.4 based on 4,704 reviews