Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,597 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered from Firebox never arrived so my experience could hardly be worse. I won't use them again.”

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Posted 8 years ago

“Great service rapid well packaged. Very professional. All in great service would highly recommend.”

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Posted 8 years ago

““Love your site! Shipping is a big long to the US so next time I will definitly allow more time!””

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Posted 8 years ago

“Sometimes a 10 rating is just not enough. Firebox is in a league of its own. Can't fault a single thing with purchases and can't wait to buy again from them.”

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Posted 8 years ago

“Such a fantastic site to purchase from. Super fast delivery & was kept updated all the way through.Will definitely be buying from Firebox again in the very near future. If only every company were as good as them. Top service.”

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Posted 8 years ago

“Have used Firebox for a number of years. There's always something to be found for even the most difficult of people to buy for. If you want 'random', this is definitely the company you need!”

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Posted 8 years ago

“Purchased two screaming monkeys (hilarious!) was kept up to date with delivery times, only negative was I paid for next day which I took to be Saturday, it wasnt clear that it was next working day ???? so didn't arrive till Monday when I wasn't in but was delivered the next day. Would purchase from again ??”

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Posted 8 years ago

“A friendly and helpful service team, and the quality of the items I ordered was excellent. I wouldn't hesitate to order from Firebox in the future and will definitely recommend Firebox to friends and family - in fact I already have! All the gifts I ordered for Christmas arrived in good time, and were very well received.”

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Posted 8 years ago

“First time buying from FIREBOX, would definitely recommend, (if only to get the emails).”

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Posted 8 years ago

“Firebox are a fabulous company, they always deliver fact, in perfeca condition. If on the rare occasion an item isn't up to scratch (never due to firebox) they arrange a replacement or refund immediately. Perfect company I've used for years and will continue to for years to come”

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Posted 8 years ago

“Amazing service! Great humour! Well recommended!!”

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Posted 8 years ago

“It was great. Shipped quicker then I was told was possible. Nicely packed. Good quality products. Will recommend and use in the future. Also great customer service which even made me laugh. Very unique experience!”

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Posted 8 years ago

“Excellent product. The quality of the picture was fantastic and it tasted great. I ordered it quite close to Christmas therefore I was concerned that it may not arrive in time but it did. Fantastic service, will recommend to others.”

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Posted 8 years ago

“Great item, great price, great communication and quick delivery. What's not to like?”

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Posted 8 years ago

“This is a great company with great ideas. Reasonably priced with an amazing approach to customer service, they have a marvellous website with oodles of gift ideas. Try them.....they're good!”

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Posted 8 years ago

“I highly recommend this website, they sell unique and quirky items. Great if you want to find a gift for the person who has everything, or just want to treat yourself to something fun and funky :-)”

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Posted 8 years ago

““Fab website,love emails sent with personal touch,enjoyable shopping experience as always””

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Posted 8 years ago

“Everything was amazing, from placing my order, the funny emails, the packaging, down to the delivery! The products were brilliant, love firebox!”

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Posted 8 years ago

“Perfect!”

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Posted 8 years ago

“5* Seller - Fantastic item, great value & delivered in superfast time. Thank you”

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Posted 8 years ago

Firebox is rated 4.4 based on 4,597 reviews