Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Write Your review

Tell us how Firebox made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service received and the mystery box was great, I had to have a peep before mother's day haha. Thankyou Sara Secco-Weidar for fast communication. Highly recommended 👍”

Helpful Report

Posted 5 years ago

“I had a fantastic first experience with Firebox! An issue with an item where a still-capped bottle had mysteriously managed to spill 1/3 of its contents within the parcel was resolved excellently. Specifically I was extremely impressed with the customer service. The speed of reply to my email was the fastest human response from a company I've experienced, and the responder in particular Luca Richiardi was pleasant, kind and helpful and like a flash set up an express delivery of the damaged item free of charge.”

Helpful Report

Posted 5 years ago

“12 euro se ding coats to nethela ds.....”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Unfortunately we cannot quite make out what the issue seems to be, but if you could elaborate over e-mail with us we'll be happy to help you! Our customer service e-mail is info@firebox.com Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“After reading all the great reviews about the mystery boxes i decided to order for a family members birthday. I was dissapointed with what was in the box. A chocolate santa...in March. A pair of socks with no tags like they had been used and just chucked in there. 2 of the other items were the same thing! Only one decent thing in the box! Wud not order agen. I know its a mystery box but expected better for what i payed. I got the gadget box if anyone was wondering.”

Helpful Report

Posted 5 years ago

Hello there, Thanks for taking to time to review your experience with us. Very sorry to hear you were not satisfied with the content of our Mystery Box! We try our best to have a selection of our most successfull products but it seems we didn't hit the target this time. If you could send us an e-mail to info@firebox.com with your order number we'll get this sorted for you with a replacement or refund. Looking forward to your message! Best regards, Luca Firebox team

Posted 5 years ago

“Overall I have been very happy with my purchases from Firebox (the mushions and suitcase covers are brilliant and hillarious), but I recently purchased a couple Personalized Heat Change mugs and while they do work, the water has to be extremely hot to cause the change. I had my coffee in it this morning and the mug didn't change at all.”

Helpful Report

Posted 5 years ago

Hello Tarin, Thank you for your review, we appreciate your feedback. Oh dear, sorry to hear that, our heat changing mugs need to have near boiling water in them to change, which I imagine you did. There's a chance you've received faulty mug/s. Could you be so kind and email info@firebox.com FAO John and I'll get this issue sorted for you as soon as possible. Once again, ever so sorry for the hassle caused. Best regards, John Firebox team

Posted 5 years ago

“I got this for my mum when I joined the military she loves it cos it's like I can still hug her when she's cold”

Helpful Report

Posted 5 years ago

“I bought the double faced pillow for my boyfriend as a birthday present. I ordered it at the start of the week and it just arrived. Safe to say it was definitely money well spent. The quality of the pictures having been printed on to it is fantastic and the fabric and so soft to touch! I love it!”

Helpful Report

Posted 5 years ago

“I bought the "black as my soul" bath fizzers for my boyfriend for valentine's Day. We were so excited to see how they would turn out. When he put one in the bath it turned the water a very very light murky grey. We added another one and it became slightly more grey but was in no way black. Very disappointed, they have now been put at the back of the cupboard probably to never see daylight again. Firebox products are generally fantastic so pretty disappointed at this. Delivery took a while as well which is really unlike firebox.”

Helpful Report

Posted 5 years ago

Hey Abbey! Thanks for taking the time to leave a review. It sounds like you got some faulty bath fizzers there... very sorry about that! We'd love to get new ones sent out to you right away or get you a refund on them - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Looking forward to hearing from you! Best regards, Luca :) Firebox team

Posted 5 years ago

“great website and great products”

Helpful Report

Posted 5 years ago

“I bought a disco bath light for my son at Christmas. Unfortunately the lid could not be undone to insert batteries so I emailed Firebox. They replied quickly and politely and sent me a new item will no fuss or bother. Really good customer service and no need for me to muck about returning the old item. Thanks.”

Helpful Report

Posted 5 years ago

“I bought the Hatchling Dragon candle. It looks great, but is really disapointing that mine failed to work as a candle. So we've got a dragon trapped inside a bunch of wax that won't light. Great ideal, poorly executed.”

Helpful Report

Posted 5 years ago

Hey! Thanks for taking the time to leave a review. Hmm, looks like you may have got a faulty Hatching Dragon Candle there...very sorry about that! We'd love to get a new one sent out to you right away - please just send an email to info@firebox.com regarding this. Our CS Team will get this arranged for you right away. Warm Regards, Sara - Firebox Team.

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered the Purritos Tuna Cat (blue cat). It was absolutely adorable! I like that it was wrapped in aluminum foil to look like an actual burrito. My complaint and reason for 4/5 stars is that the foil was so easily ripped showing the cat inside. I was giving it as a gift and was disappointed it had several holes in it before I even gave it away. The cat inside was still fluffy and not harmed though. Possibly you will consider adding a layer of protection when you ship this item in the future. The layer of paper was too stiff and actually caused some of the rips. Thank you”

Helpful Report

Posted 5 years ago

“I ordered a “Brick Yourself” Keyring as a valentines gift for my husband and given the reviews, was confident that it would be a great present. There are a few pictures on the site of various customisations so I was extremely disappointed with the product I received. My figure didn’t even have hair! It had a helmet on when I asked for a side fringe cut (mid-2000’s emo cut, I know that this would be very similar to some of the standard Lego hairpieces!) I am extremely disappointed in this service for the cost and I had quite a bit of back and forth communication with the team regarding the exact customisation I was looking for so for that reason a BIG thumbs down. I can not get a refund as it is a bespoke service so this is just a real shame. The pictures are clearly pretty deceiving or I was an unfortunate exception.”

Helpful Report

Posted 5 years ago

Hello Tanith. Thanks for taking the time to leave a review. We're very sorry to hear that the overall outcome, even after working with us, was such a disappointment. It should not have been so difficult. We will definitely take your comments on board regarding this. Although it is a bespoke item, we can actually accept this one particular product as a 'return', so we could love to get this arranged for you. Please get in touch via info@firebox.com again, so we can help sort this. Sorry once again for letting you down, looking forward to your reply. Kind regards, Sara - Firebox Team.

Posted 5 years ago

“We ordered a Sega Star Theatre from Firebox and we are very happy with our product. Particularly, Luca was extremely helpful in making sure we had the correct product in the correct colour and all our queries were dealt with very quickly. We are very grateful to Luca.”

Helpful Report

Posted 5 years ago

“Shipment arrived as expected but i did pay to have it that way. Would have loved to see more humor in the box. Presents werent that impressive for the price. Also the box needs to be discrete. Person saw firebox and looked it up!”

Helpful Report

Posted 5 years ago

“Fantastic quality products, really great customer service.”

Helpful Report

Posted 5 years ago

“I bought a mystery box and half of all 4 items were for the iPhone. I have an android. Waste of £35 and the large box it came in.”

Helpful Report

Posted 5 years ago

Hey Alannah. Really sorry that the Mystery box never lived up to much. Email us at info@firebox.com and we can arrange a return for you. Cheers Firebox team

Posted 5 years ago

“Items took a long time to get here. Half of the items In the box don’t even work or are broken. Not very happy with my firebox experience.”

Helpful Report

Posted 5 years ago

Hey Branden. So sorry to hear about your order. Email us at info@firebox.com and we can refund or resend your items that are faulty. Cheers Firebox team

Posted 5 years ago

“Item was packaged well and arrived in time for Christmas. I always have a good experience using Firebox.”

Helpful Report

Posted 5 years ago

Firebox is rated 4.4 based on 4,596 reviews