Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,596 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,596 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service after some products had been damaged in delivery. Products themselves are great too.”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox, though we are sorry your order was damaged in transit. We're glad you brought it to our attention so we could send replacements straight away. Take care, The Firebox Team

Posted 3 years ago

“It must be partially cultural differences, but as a resident of the United States, the experience I had when dealing with Firebox’s customer service team was unlike anything that I’ve grown accustomed to. There was a very minor hiccup in the delivery of my order—the courier’s problem, not this company—but they were so cool about it and ultimately made sure to send it out a replacement for the item that was lost in transit. Bottom line, they’re 110% on top of their game and just made what might have otherwise been a mildly frustrating experience very easy and very helpful. Henceforth, I will definitely be a customer for the long haul.”

Helpful Report

Posted 3 years ago

Hey Jonathan, Thanks for reviewing Firebox. We appreciate the time you've taken out of your day to share your latest experience. Cheers, Fireboxers

Posted 3 years ago

“V impressive customer service. Used their WhatsApp service to discuss an incorrect order, no quibbles, and a lady called Annabelle rectified the situation quickly and smoothly. Will definitely use again”

Helpful Report

Posted 3 years ago

Hi Jill, Thank you for reviewing Firebox - we are delighted to hear about your latest experience. All the best, Firebox

Posted 3 years ago

“I had a few questions and I messaged them over on whatsapp and a lovely person named Shaneen had responded very quickly and helped me out!”

Helpful Report

Posted 3 years ago

Hi Alex, Thank you for reviewing Firebox - we are delighted to hear about your latest experience. All the best, Firebox

Posted 3 years ago

“Helped today by Annabelle, had an issue with shipping in which the ordered item hadn’t turned up after a week! Annabelle was extremely quick in rectifying the issue and refunded the shipping cost! Firebox - you’re the best!”

Helpful Report

Posted 3 years ago

Hey Luke, Thanks for reviewing Firebox. We appreciate the time you've taken out of your day to share your latest experienced. YOU are the best. Cheers, Fireboxers

Posted 3 years ago

“I made a mistake in my order, messaged on WhatsApp, and in 30 mins, An advisor called Shaneen helped me and had the problem sorted. Quick and easy to use. Friendly team. Defo use again”

Helpful Report

Posted 3 years ago

Hey Stranger, Thanks for reviewing Firebox and sharing your latest experience! We're so happy we could help. Merry Christmas, Firebox

Posted 3 years ago

“I've been using Firebox for a good few years now and the stock never ceases to amuse. There is always something for that difficult to buy for person. You can keep up to speed with your deliverys easily, thankfully they don't use the dreaded hermes or yodel either (please don't ever change this). Customer service is easy to get through to, real human beings on the other end who have a very efficient and relaxed manner. Shaneen has been wonderful. Give them a pay rise and lots of chocolate /booze.”

Helpful Report

Posted 3 years ago

Hey Alex, Thanks for reviewing Firebox! We're delighted to hear how we're your go-to shop for all things unusual. We appreciate the feedback on your latest experience, glad it was as positive as we hoped for! Merry Christmas, The Team at Firebox

Posted 3 years ago

“Responded to a WhatsApp query almost immediately. Very professional, warm and personable! Thanks very much for all your help Annabelle!”

Helpful Report

Posted 3 years ago

Hey Kevin, Thanks for takin time to review Firebox and share your feedback on your latest experience. We're happy we could help with your query. Merry Christmas, Fireboxers

Posted 3 years ago

“My product arrived damaged (sending a book in a envelope wasn’t a great idea. But Childe in customer service sorted it out real quick.”

Helpful Report

Posted 3 years ago

Hey stranger, Thanks for reviewing Firebox. Although we are sorry to hear you book was damaged in transit, we're glad you told us about it so we could sort this out! Merry Christmas, Firebox

Posted 3 years ago

“Absolutely amazing customer service from Annabell. One of the most thoughtful people I've met in customer service. If I could give her 6/5 🌟 or even 7/5 🌟 I would! Thank you all and Merry Christmas 🤶”

Helpful Report

Posted 3 years ago

Happy Christmas, Alex! Thanks for reviewing Firebox and giving us your thoughts on our customer services team! We're glad you reached out to us and we could delight you with our magic. Take care, Alex

Posted 3 years ago

“One happy customer - thanks to Puja, who resolved an issue with my initial order. Her speedy intervention and friendly, capable manner stopped an initial blip escalating. Thank you.”

Helpful Report

Posted 3 years ago

Hey Stranger, Thanks for reviewing Firebox and providing us with feedback on your latest experience with our customer services team. We're delighted that this has been a positive experience despite the issue you experienced. We wish you a merry Christmas! The team at Firebox

Posted 3 years ago

“The customer service here is amazing! I contacted them via Twitter as my Secret Santa gift hadn't made it's way to my recipient yet and they couldn't have been more helpful in finding a solution to the problem (which was 100% my fault, putting the wrong address on!). Childe helped me immensely and made me laugh on a tough day. I look forward to ordering from you again soon :)”

Helpful Report

Posted 3 years ago

Happy Holidays Lily! We are so grateful for the time you've taken to review Firebox, we're delighted to hear what a joyous experience it was despite the address mishap. We look forward to your return! All the best, Firebox

Posted 3 years ago

“Anabelle was exemplary on customer services, delighted with her help”

Helpful Report

Posted 3 years ago

Hey Tom, Thanks for reviewing Firebox, we're delighted to hear that you were impressed with the customer service you received from Annabelle. Take care, The team at Firebox

Posted 3 years ago

“My order came and was unfortunately wrong but I contacted fire box via email and then they sent me their WhatsApp so I messaged that and a lovely worker named Annabelle helped me and gave me a voucher to order a new one for free with delivery included, amazing customer service!”

Helpful Report

Posted 3 years ago

Merry Christmas Isabella, We are forever grateful for the time you have taken to review Firebox and provide feedback on your last experience. We are delighted that it's been such a joyous interaction despite the mishap that occurred. All the best, Firebox

Posted 3 years ago

“Excellent to be able to deal with customer services over WhatsApp, a friendly, helpful and quick service with Childe via WhatsApp.”

Helpful Report

Posted 3 years ago

Happy Holidays Stranger! Thanks for reviewing Firebox and giving feedback on your last experience. Sounds like Childe deserves a drink to celebrate doing such a great job - hooray! Cheers, The team at Firebox

Posted 3 years ago

“I was worried about delivery time for before Christmas as it's exactly 2 weeks away, and when I was on the shipping page and when I saw a notification saying my gifts wouldn't arrive in time, I was disheartened. But after messaging the Facebook page, Annabelle was quick to reply and immediately sorted the issue out for me, turned out it was just a small technical issue! This company is amazing and has wonderful customer service too!”

Helpful Report

Posted 3 years ago

Merry Christmas, James! We are so grateful for the time you have taken to review Firebox and share with us your latest experience. So sorry about the technical error, but so glad we could help clear that up. You are going to LOVE your order. Enjoy! Firebox

Posted 3 years ago

“Firebox was really helpful after I made an order and put the wrong address in. They couldn't change the address for me but what they did was contact me when the item was dispatched and offer me a change of address or refund. I had already ordered another one to the correct address so just got a refund.”

Helpful Report

Posted 3 years ago

Hey friend, Thanks for reviewing Firebox and giving us feedback on your latest experience. It has been an absolute pleasure to help you today with this, hope you enjoy your new goodies! Merry Christmas, Firebox

Posted 3 years ago

“Although items were damaged in delivery , firebox replied to my query within mins via WhatsApp , Annebelle was lovely in her reply and arranged the refund immediately, the item was now out of stock , disappointed but we could keep the item ( choc bombs so still could be used just not as a present as intended ) so little bonus there”

Helpful Report

Posted 3 years ago

Hey Susie, Thanks for reviewing Firebox - though we are sorry your goodies were damaged in transit. Glad we could help as much as possible and hope you are still able to enjoy the Hot Chocolate Bombes - they are so yummy! Merry Christmas, The Fireboxers

Posted 3 years ago

“I wrote into firebox to ask for an exchange on a faulty product. I received a quick response from their customer services team (a guy called Andrew Brind) who was so lovely. He sorted my issue immediately and was incredibly polite and understanding. Will definitely buy from firebox again!”

Helpful Report

Posted 3 years ago

Happy Holidays, Naomi! We thank you for reviewing Firebox, and giving feedback on your latest experience. We are sorry you had to deal with a faulty product - no good! But glad you told us about it so we could fix this right away. Many thanks, The team at Firebox

Posted 3 years ago

“Product arrived damaged. Which is Probably Yodels fault(USELESS) Annabelle was quick to reply to me and offered me a refund without question after seeing the damage on my product Very good customer service”

Helpful Report

Posted 3 years ago

Hi Nathan, Thanks for reviewing Firebox, although we are sorry to hear your goodies were damaged in transit! We're glad you told us about it so we could right this wrong. You're a gem. Merry Christmas, Firebox

Posted 3 years ago

Firebox is rated 4.4 based on 4,596 reviews