Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,593 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered efficiently and on time. Products packed well”

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Posted 1 year ago

“Was delivered promptly and I was kept up to date regarding time of delivery etc.”

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Posted 1 year ago

“Easy to order, although getting the personalised socks right was a little tricky but hilarious once they arrived. Quick delivery. All good.”

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Posted 1 year ago

“Excellent item”

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Posted 1 year ago

“No issues, item arrived quickly, well packaged.”

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Posted 1 year ago

“Really happy with my apron order, good quality material, easy to order.”

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Posted 1 year ago

“My item came on time and was left in the porch place as requested. This item is a Christmas gift so i can’t comment on the product itself.”

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Posted 1 year ago

“I uploaded 2 photos, seen how it would look. I was happy .. It arrived and only one side was printed. Support said I only uploaded one. Very disappointed and support were very dismissive. No apology.”

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Posted 1 year ago

“Unexpected next day delivery, great service”

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Posted 1 year ago

“There was a problem with the order, it’s arrived very late, Customer service was not helpful at all, and this was a present for someone and missed their birthday. I’m very disappointed”

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Posted 1 year ago

“My son will love this. Need to get one for me next time”

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Posted 1 year ago

“I ordered a personalised bottle for my sons birthday and it arrived promptly and was really nice. It was so easy to personalise and order. Thank you so much so pleased with product .”

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Posted 1 year ago

“still haven’t got my Parcel, was supposed to come in 3 days but it’s been 4 weeks and I still haven’t received it”

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Posted 1 year ago

“Good delivery time and everything as expected”

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Posted 1 year ago

“Supplied an item that made my granddaughter very happy on her birthday. Thank you.”

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Posted 1 year ago

“The Mushion was beyond expectations - so happy with it. However there was a deadline and I was very worried as I hadn’t had any dispatch details. There was no contact number and I emailed twice without a response. I eventually messaged through their Facebook page and received a very quick reply confirming dispatch with tracking. It would have been helpful if Firebox had an online chat function.”

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Posted 1 year ago

“Excellent service, great value for money products, and very fast delivery”

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Posted 1 year ago

“Fast delivery and clean communication”

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Posted 1 year ago

“I ordered wrapping paper for my boyfriends 30th 2 weeks ago, I never received an email to say it had shipped so I have chased via email and comments box on their website and received no response, I then sent them two messages on Instagram and these were ignored. I then commented on a recent photo they had posted asking if somebody could please respond to my emails/ messages and they blocked me. It wasn't a rude message! It was really expensive so am quite upset that it hasn't come and the customer service has been so bad. I've no idea how to even begin to get a refund now either as there is no response from anyone.”

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Posted 1 year ago

“I have to go fetch my order from Bristol,so can't review product yet, as those muppets at yodel can't seem to deliver anything. It's not the first time I've had the misfortune of relying on them.”

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Posted 1 year ago

Firebox is rated 4.4 based on 4,593 reviews