Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought for my Aperol Spritzer Sister's Birthday!! I know she's going to absolutely love it!! So I brought one for me too so she doesn't drink alone!! Package was massive, no worries about breakage in transit”

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Posted 5 days ago

“Was not told how long it was going to be”

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Posted 1 week ago

“Easy to order, good value and quick delivery.”

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Posted 2 weeks ago

“Exactly what we asked for brilliant 👍”

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Posted 1 month ago

“I don't have much to say because everything went so smoothly. I ordered a head massager and I received it within 2 days. I've been shopping with Firebox for years and it's always been a positive experience.”

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Posted 1 month ago

“Great item, great service A+”

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Posted 1 month ago

“I've used Firebox 3/4 times now and they've always been good. I like to look for fun or 'rude' items and it allows me to look around a huge selection. I would say some of the prices may be a little high for the quality, but nonetheless, the products are fun and worth it for a different gift. I did have an issue with my mini Henry The Desk Hoover and they resolved it quickly and sent out another quickly and efficiently. Highly recommend!”

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Posted 1 month ago

“Really happy with my purchase,thankyou 😃”

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Posted 1 month ago

“Bought for my sister in laws 7th birthday. Not till May but couldn't resist. ❤️ x”

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Posted 1 month ago

“Beautiful 🥰 design and cuddliest sloth. My grandson loves it. Sadly the stitching on the back was coming apart otherwise it would have been 5+.”

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Posted 1 month ago

“Great quality and delivered exactly when they said it would be”

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Posted 1 month ago

“I ordered 2 items in the sale for birthday gifts. Speedy dispatch & delivery, well packaged. The items are good value for money and I know both gifts will go down well. I saw an ad for Firebox on Facebook & there is something for everyone on their website, I will definitely purchase again.”

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Posted 1 month ago

“Great communication and delivery”

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Posted 2 months ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

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Posted 2 months ago

Hi there, We can't thank you enough for honestly sharing your experience! We're sorry for not receiving your previous emails and that this delivery was lost in transit. We'd love to help here and have already reached out already to see if you'd like a replacement order or a refund. Looking forward to hearing back from you.

Posted 1 month ago

“Very pleased with the products and shipping. Arrived just before Christmas which was a relief.”

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Posted 2 months ago

“Quirky gift, soundly made and promptly received. Recipient delighted.”

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Posted 2 months ago

“So pleased with my order and service received. Unfortunately my order did arrive damaged but emailed firebox who replied immediately and sent out a new mushroom incense burner which arrived very quickly and with no damage. Ilthe incense burner is really cute. Very satisfied”

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Posted 2 months ago

“Seamless service. Good product enjoyed by all recipients. Zero issues with delivery which was fast and faultless. Well done old beans 👏👏👏”

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Posted 2 months ago

“Great product, as described. Very fast delivery. All good in the hood”

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Posted 2 months ago

“Great service fast delivery definitely put a smile on my friends face😁”

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Posted 2 months ago

Firebox is rated 4.4 based on 4,715 reviews