Firebox Reviews

Name: Firebox
Address: Firebox.com Ltd 21-27 Lamb's Conduit Street, London, City of London
Rating: 4.41

4.4 Rating 4,700 Reviews

87 %

of reviewers recommend Firebox

4.4

Based on 4,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Website

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

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Firebox 5 star review on 20th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and delivery”

Helpful Report

Posted 5 days ago

“Product never delivered. Chased up twice, no response from Firebox. Still no response to date and no indication of a refund of original order. Avoid if possible”

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Posted 6 days ago

“Very pleased with the products and shipping. Arrived just before Christmas which was a relief.”

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Posted 1 week ago

“Quirky gift, soundly made and promptly received. Recipient delighted.”

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Posted 1 week ago

“So pleased with my order and service received. Unfortunately my order did arrive damaged but emailed firebox who replied immediately and sent out a new mushroom incense burner which arrived very quickly and with no damage. Ilthe incense burner is really cute. Very satisfied”

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Posted 1 week ago

“Seamless service. Good product enjoyed by all recipients. Zero issues with delivery which was fast and faultless. Well done old beans 👏👏👏”

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Posted 1 week ago

“Great product, as described. Very fast delivery. All good in the hood”

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Posted 1 week ago

“Great service fast delivery definitely put a smile on my friends face😁”

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Posted 1 week ago

“Great gift! with quick delivery.”

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Posted 1 week ago

“All I can say is fantastic thank you.”

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Posted 1 week ago

“I ordered for Christmas, but wasn't sure if it would arrive as I left it quite late, but they said it would be with me before Christmas, and it was. Thank you”

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Posted 1 week ago

“All purchases arrived on time. Brought items as gifts for friends,so can’t say if any good but looking at items before wrapping, they seems to be of good value.”

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Posted 1 week ago

“First time ordering from Firebox this Christmas. Bought some cute little animal head shot glasses for my nephew. Top product, top service. Can’t say fair than that.”

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Posted 1 week ago

“Really fast delivery and good quality items”

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Posted 1 week ago

“Fantastic service from start to finish, no problems whatsoever considering I ordered late and At Christmas. The print still arrived in plenty of time. Daughter and bf absolutely loved it”

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Posted 1 week ago

“The items were fun, unusual and reasonably priced. They arrived earlier than expected, well packaged and in good order”

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Posted 1 week ago

“Product advertised as available then was told two days before Christmas it wasn't coming due to stock issues. Terrible. Won't use this company again..”

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Posted 1 week ago

“Great products good price 👍”

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Posted 1 week ago

“The product is perfect for all station enthusiasts. The ordering was easy. It arrived in time. It was perfectly packaged and a great game to play too. Thanks”

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Posted 1 week ago

“Excellent customer service. Would recommend.”

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Posted 1 week ago

Firebox is rated 4.4 based on 4,700 reviews