Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.54

4.5 Rating 288 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the extinguisher but received the package poorly wrapped and opened.Also the fixing bracket was broken,disappointed.”

Helpful Report

Posted 1 month ago

Hi Joseph, Thank you for your feedback regarding your recent experience with Fire Safety Equipment. We’re glad to hear that you're happy with the extinguisher! However, we sincerely apologise for the issues with the packaging and the broken fixing bracket. Your comments are invaluable to us as we strive to improve our service. If you need any assistance, please don't hesitate to reach out. Thanks again, and take care!

Posted 1 month ago

“First attempt on a day we said we were not at work.”

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Posted 3 months ago

Hi Christina, We’re really sorry to hear that you haven’t received your extinguisher yet. We understand how concerning this situation can be, and it’s definitely not the experience we want our customers to have. Your feedback is valuable, and we’d like to help resolve this as soon as possible. Please reach out to us directly at sales@firesafetyequipment.co.uk so we can assist you further and provide updates on your order. Thank you for your patience, and we look forward to hearing from you soon.

Posted 3 months ago

“Great prices and great quality. updates a bit lacking - no idea of when delivery was going to be but in fairness I wasn't offered tracking. it would of been useful however to know even a day that they were to be delivered. it was very dificult to ascertain why only one of the two extinguishers were delivered complicated by seemingly two diferent companys involved. I did have an email latter the same day explaining the delay in dispatching both together after spending some time on the phone to the company. It certainly wouldn't put me off buying from the company again and I am happy with the products.”

Helpful Report

Posted 4 months ago

Hi Gary, Thank you for your thoughtful 4-star review of our Fire Safety Equipment! We’re glad to hear you found our prices and product quality satisfactory. We apologise for the lack of updates regarding your delivery and understand how that can be frustrating. We are continuously working to improve our communication, and your feedback is invaluable in helping us make those enhancements. It's great to know you’re still happy with your purchase, and we truly appreciate your willingness to shop with us again. If you have any questions or need assistance in the future, don’t hesitate to reach out! Thanks,

Posted 4 months ago

“A very prompt delivery service. Both fire extinguishers were manufactured in April 2024, and guidance indicates servicing or replacement after 5/6 years. Hence a little of the shelf life already used. Cylinder pressure a little over 50%. Both extinguishers purchased in case of an ‘unexpected hazardous event’ . Clearly the proof of efficiency will be tested in any ‘ unplanned for event’”

Helpful Report

Posted 5 months ago

Hi Paul, Thank you so much for taking the time to leave us a 4-star rating for our Fire Safety Equipment. We truly appreciate your feedback! We are glad to hear that you found our delivery service to be very prompt. We understand the importance of a timely delivery, especially when it comes to fire safety equipment. It is great to know that you purchased these extinguishers in preparation for an unexpected hazardous event. We understand the importance of being prepared for any unplanned situation. Rest assured, the efficiency of our fire extinguishers will be put to the test in case of any unforeseen event. Once again, thank you for your valuable feedback and for choosing our Fire Safety Equipment. Should you have any further inquiries or need assistance, please do not hesitate to reach out to us. Thanks,

Posted 5 months ago

“Good price, prompt delivery.”

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Posted 5 months ago

Hi Lawrence,Thank you so much for taking the time to rate our Fire Safety Equipment with four stars. We truly appreciate your feedback and support! We're glad to hear that you found our products to be of good quality. Providing our customers with fire safety equipment that meets their expectations is one of our top priorities. Moreover, we are happy to know that you were satisfied with our service. "Good price, prompt delivery" is something we strive to deliver to all our valued customers. Once again, thank you for your review and for choosing our Fire Safety Equipment. We look forward to serving you again in the future.

Posted 5 months ago

“The fire extinguisher I ordered came in good time, it looks good, as it should and without any fuss or worries. Paul @ Caribbean Gourmet Patties”

Helpful Report

Posted 7 months ago

Hi Paul - Thank you so much for taking the time to rate our Fire Safety Equipment with four stars. We greatly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. We are delighted that the fire extinguisher you ordered arrived promptly, and that it met your expectations in terms of appearance and quality, without any hassle or concerns. Your satisfaction is our top priority, and we are glad we could provide you with a seamless shopping experience. Thank you once again for your positive review. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks,

Posted 7 months ago

“Product arrived on time and was exactly as described.”

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Posted 9 months ago

Hi Stuart,Thank you so much for your fantastic 4-star rating on our Fire Safety Equipment! We really appreciate your support and feedback.

Posted 9 months ago

“Everything appears as ordered. I have to take the product on trust as it cannot be tested! The service would be more user friendly if a specific delivery date could be specified. Kind regards John Murdoch”

Helpful Report

Posted 9 months ago

Hi John,Thank you so much for taking the time to rate Fire Safety Equipment with 4 stars. We appreciate your feedback and are thrilled to hear that everything appears as ordered. We understand that it might be challenging to test the product, but we assure you that our equipment undergoes thorough quality checks to ensure its reliability. We also appreciate your suggestion regarding the delivery service. We are continuously working on improving our user experience, and your feedback will be taken into consideration. While we currently provide estimated delivery dates, we understand the importance of having a specific delivery date and will explore options to make this possible. Once again, thank you for your feedback and for choosing Fire Safety Equipment. If you have any further inquiries or require assistance, please feel free to reach out to us. Kind regards,

Posted 9 months ago

“Easy to use website and backed by very good customer service. Only reason for docking a star was that the packaging was not really sufficient for the weight of the cylinder and was damaged as a result. Fortunately the extinguisher was OK. Overall I would highly recommend this company for their product and service.”

Helpful Report

Posted 11 months ago

Hi - Thank you for taking the time to leave us a 4-star rating for our Fire Safety Equipment. We greatly appreciate your feedback and are pleased to hear that you found our website easy to use and backed by excellent customer service. We apologise for the inconvenience caused by the insufficient packaging that resulted in some damage to the cylinder. However, we are relieved to know that the extinguisher itself remained unaffected. We will certainly take this into consideration as we strive to improve our packaging to better accommodate the weight of our products. Your recommendation of our company for both our products and service means a lot to us. We are committed to continually enhancing the quality of our offerings and ensuring that our customers receive the best experience possible. Once again, we sincerely appreciate your support and thank you for choosing our company.

Posted 11 months ago

“Easy to order, quick delivery, good prices. Let down by communication. No phone number, emailed them to ask for a call but nothing received.”

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Posted 1 year ago

Thank you for your 4 star rating, Ian! We are delighted that you found our fire safety equipment to be easy to order and delivered quickly with good prices. We apologize for the lack of communication you experienced. Please contact us directly and we'll make sure to connect with you soon.

Posted 1 year ago

“Very good value and pleased with the items. Could have been 5 star if they had come complete with the directional nozzles attached”

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Posted 1 year ago

Thank you for your 4-star rating, Hugh! We are glad to hear that you are very pleased with the value of our fire safety equipment and that our items are proving to be a useful asset. We are sorry to hear that the directional nozzles were not attached; we will take your feedback into account and work on improving the product for our customers.

Posted 1 year ago

“Prompt attention to my order”

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Posted 1 year ago

Thank you so much for your 4-star rating of Fire Safety Equipment. We value your feedback and appreciate your support. Thank you!

Posted 1 year ago

“I received the first very promptly, I am yet to receive the second 9kg powder extinguisher which I ordered”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating of our Fire Safety Equipment! We are delighted to hear that you received the first order promptly. We appreciate your patronage and thank you for being a returning customer. We look forward to the prompt delivery of the 9kg powder extinguisher.

Posted 1 year ago

Fire Safety Equipment is rated 4.5 based on 288 reviews