Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.54

4.5 Rating 288 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two Lithium fire extinguishers, only one arrived. Had to chase them up and advised that it was a picking error. The item has now turned up.”

Helpful Report

Posted 1 month ago

Hi Karen, Thank you for your review and for bringing this to our attention. We’re glad to hear that the missing extinguisher has finally arrived. We apologize for the picking error that led to this situation and any inconvenience it caused you. Your feedback is important to us, and we’re committed to improving our processes to prevent such issues in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your understanding, and we hope to provide you with a smoother experience next time! Best regards,

Posted 1 month ago

“It hasn’t been safety checked yet so I can’t leave a review yet”

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Posted 1 month ago

“The online ordering process was good, the delivery timing was good but unfortunately the items ordered were delivered to the billing address and not the specified delivery address, fortunately there was someone there to accept it but it meant having to make an unneccesary journey to collect the order.”

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Posted 2 months ago

Hi Allan, Thank you for your review and for sharing your experience with us. We’re glad to hear that you found our online ordering process and delivery timing satisfactory. We sincerely apologize for the mix-up with the delivery address. We understand how inconvenient it can be to collect your order from a different location. Your feedback is essential, and we are actively working to improve our processes to prevent this kind of issue in the future. If you have any further concerns or if there’s anything we can assist you with, please don’t hesitate to reach out to us directly. Thank you for your understanding, and we hope to serve you better next time! Best regards,

Posted 2 months ago

“Good delivery time but unable to download a vat invoice!”

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Posted 6 months ago

,Thank you so much for taking the time to share your feedback on our Fire Safety Equipment. We truly value your opinion and appreciate your kind words! We're thrilled to hear that our equipment has made you happy. We strive to provide top-notch products that our customers can rely on, so it's wonderful to know that we are doing something right. If there is anything else we can do to further improve your experience or if you have any questions, please don't hesitate to reach out. Our team is always here to assist you and provide any help you may need. Once again, thank you for your feedback. We look forward to serving you again in the future!

Posted 6 months ago

“i have requested an invoice and i am yet to recieve one”

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Posted 7 months ago

“There was no information about delivery until a card from dxdelivery appeared through my letterbox saying I needed to book a delivery, but they delivered next day anyway. Fortunately we were home because a signature was required. I was rather hoping there would be some instructions or a link to a video in addition to what is written on the bottle itself. The product seems good”

Helpful Report

Posted 11 months ago

Hi Julian - Thanks for taking the time to leave this review. We always value feedback on our services positive or negative. It seems as though the issues you have come across relate to our delivery partner, if you were able to email us your order number at sales@firesafetyequipment.co.uk we would be happy to take a look at this for you. Thank you,

Posted 11 months ago

“Delivery was slow - otherwise all ok”

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Posted 1 year ago

Thank you for taking the time to leave this review. At our company, customer satisfaction is our top priority and we strive to keep our products performing up to standard, as well as timely answering any questions or concerns should they arise. We will be investigating the issues you have experienced with the timeliness of this delivery and will be looking to make any improvements we can.

Posted 1 year ago

“The driver is kind and friendly but the delivery company DX is appalling! They insisted that they will not put the parcel anywhere or give to anyone other than my self. They also refused to tell the driver to put the parcel on my safe place that I have chosen Therefore I have to cancel all my commitments and stay at home waiting for the driver. Surprisingly no signature or ID was requested from me!! Please don’t use this delivery company for me again Thanks”

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Posted 1 year ago

“FSE is actually operated by Marlowe Fire & Security Ltd, who I believe sub-contract to a 3rd party. There is no apparent contact phone number for Fire Safety Equipment on their own website or any correspondence - less than ideal when things do not go as planned The paid for Next Day delivery took 5 days, something to do with postal address issues - needs sorting out chaps The boxes arrived damaged, but goods inside were ok. However the ordered, & itemised on `picking list` 1kg Dry Powder was not there - in its place a 1kg Foam - again not great I must say the contact, Peter, @ Marlowes was very helpful - just a shame whomever is responsible for picking & packing the order + the delivery service (quality + time scale) is awful. I would not, NOT use again, but not necessarily my first choice - such a shame”

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Posted 1 year ago

Fire Safety Equipment is rated 4.5 based on 288 reviews