Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.54

4.5 Rating 288 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No repsonse to emails and no product delivered.”

Helpful Report

Posted 1 week ago

Hi Mark, Thank you for taking the time to leave a review. We're very sorry to hear that you've not received a response to your emails and that your product has not been delivered. We understand how frustrating this situation must be. We take customer communication seriously, and it’s disappointing to know that we fell short in this instance. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we will do everything we can to address your concerns and resolve this matter promptly. Thank you for your understanding, and we hope to hear from you soon. Best regards.

Posted 1 week ago

“I placed an order for six extinguishers, but one arrived with a bent handle, making it unusable. As I needed it on a specific day, I had to purchase a replacement from a local store. I reached out via the company’s website to request a refund, but my message went unanswered.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We're truly sorry to hear that one of your extinguishers arrived damaged, and we understand how critical it is to have reliable equipment on hand. It’s disappointing that your message did not receive a response, as we aim to provide timely support. Your feedback is important to us, and we will be reviewing our communication processes to ensure this does not happen in the future. Please reach out to us directly at sales@firesafetyequipment.co.uk, and we will make it our priority to assist you. Thank you for your understanding. Best regards.

Posted 2 weeks ago

“Still hasn't arrived”

Helpful Report

Posted 1 month ago

Hi Colin, Thank you for bringing this to our attention. We’re truly sorry to hear that your order hasn’t arrived yet, and we understand how disappointing that can be. We take delivery issues seriously and are committed to providing you with the support you need. Please reach out to us at sales@firesafetyequipment.co.uk so we can assist you further and investigate the situation. We appreciate your patience as we work to resolve this matter. Best regards.

Posted 1 month ago

“Not happy. Sent pictures and e mails to explain why. No acknowledgement. Staff; uhelpful when I managed to find a tel no. 5 stars however to Sonia who finally secured me an invoice. DX are an appalling courier.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about the issues you faced and any frustration caused by the delivery process. We understand the lack of acknowledgment after your emails and the difficulty reaching us made things worse. Our team is dedicated to providing fast and reliable support, so this is very uncommon. We will review what happened to understand why communication fell short during your emails. We’re pleased Sonia was able to step in and ensure your invoice was sent quickly. Your kind words about her will be passed on. We know the problems with DX courier added to your frustration. While we rely on third-party couriers, we are addressing this with them to improve the experience for our customers. If there’s anything else we can help with, please contact us at sales@firesafetyequipment.co.uk. Thank you for your understanding.

Posted 1 month ago

“Nothing to review, 10 days since my order and am still waiting. Request for update responded to and date and time given elapsed.”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for your review. We truly regret the delay you are experiencing with your order. We understand how frustrating it is to wait longer than expected, and we sincerely apologise for any inconvenience this may have caused. Your request for an update should have led to clearer communication, and we’re sorry that the provided information has not met your expectations. We take your feedback seriously and are committed to resolving this for you. Please reach out to us again at sales@firesafetyequipment.co.uk so we can give you the assistance you deserve. Thank you for your patience as we work to improve our service. Best regards.

Posted 1 month ago

“Does anybody have a contact number for them? It’s extremely difficult to get through to them as they only have an email address which nobody responds back to.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We sincerely apologise for the trouble you’ve experienced with our communication. We understand how frustrating it can be not to receive a timely response, especially when trying to get in touch. Unfortunately, we do not have a direct contact number available. However, we encourage you to reach out to us again at sales@firesafetyequipment.co.uk, and we will ensure your concerns are addressed promptly this time. We appreciate your understanding and patience as we work to improve our communication. Thank you!

Posted 1 month ago

“I havnt received the 4 extinguishers I ordered. I have received tracking info which shows them sat in a warehouse. I have requested a refund and heard absolutely nothing from the seller.”

Helpful Report

Posted 3 months ago

Hi there, We sincerely apologize for the frustration caused by the delay in receiving your extinguishers. Your concerns regarding the tracking information and lack of communication from our team are completely understandable, and we are committed to addressing this issue promptly. Please know that we take customer service seriously and your experience is not the standard we strive for. We appreciate you bringing this to our attention and would like to resolve it for you as quickly as possible. Could you please reach out to us directly at sales@firesafetyequipment.co.uk? We want to ensure that we handle your request for a refund and provide you with the support you need. Thank you for your patience, and we look forward to hearing from you soon.

Posted 3 months ago

“BROKEN AND NO REPLIES - Arrived with broken seals - emailed asking for help - no reply for over a week. Chaser email sent and still no reply. Zero customer service”

Helpful Report

Posted 5 months ago

Hello - Thank you for taking the time to leave your feedback regarding your recent purchase of our 6kg Powder Fire Extinguisher. We greatly appreciate your support and value your opinion. We would like to sincerely apologise for the inconvenience you experienced with our product. It is not indicative of the quality and service we strive to provide. We understand that the extinguisher arrived broken and without a seal, and we are truly sorry for this oversight. Furthermore, we are disappointed to learn that you did not receive any responses from our company. We understand how frustrating it can be to not have a timely and helpful response when seeking assistance or clarification. Rest assured, this is not the level of customer service we aim for, and we deeply regret any frustration or inconvenience caused. We genuinely appreciate you bringing these issues to our attention and would like to take this opportunity to make things right. We would be grateful if you could provide us with more details regarding your experience. Please could you email us at - sales@firesafetyequipment.co.uk so we can get this sorted out for you.

Posted 5 months ago

“I ordered two fire extinguishers to use at our sports club. I paid for them and was delighted they were on their way and at such a good price. However two days later I was refunded and the order cancelled with no explanation. If you don’t deliver to Northern Ireland you should clearly state this at the checkout to avoid everyone wasting their time trying to get to the bottom of the refund!”

Helpful Report

Posted 6 months ago

Hi Alexius Thank you for taking the time to leave this review. We appreciate the frustration on your order and will be looking at some solutions to avoiding this happening in future. Once again, apologises for the inconvenience here and hopefully you've managed to source replacements with the refund. Thanks,

Posted 6 months ago

“Still hasn't been delivered”

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Posted 6 months ago

“I ordered the fire safety equipment approx. 2 weeks ago and I have yet to recieve it. I am now very worried that the website I ordered from is a scam and that Fire Safety is not a genuine company.”

Helpful Report

Posted 7 months ago

Hi Joanna, Apologies for the delay in your receiving your products. This does not meet our normal high standard here at Fire Safety Equipment. There has unfortunately been a supply issue with the multi-chem fire extinguishers however rest assured we are working to get your order across to you as soon as possible. Thanks,

Posted 7 months ago

“I have telephoned re wrong delivery but have not received a reply. I ordered a 6lt wet Chemical but received a 6lt Water. Still waiting a reply. Trevor Mckittrick”

Helpful Report

Posted 8 months ago

Hello Trevor, Thanks for taking the time to leave this review. We're sorry that on this occasion there was a mistake with your order. We hope to get this rectified for you ASAP. Could I ask you to contact us on - https://www.firesafetyequipment.co.uk/contact-us/ So that we can look to get this sorted for you. Thanks,

Posted 8 months ago

“Don’t believe the reviews about fast delivery as we place an order for one extinguisher it’s a week later not delivered and no reply to my email”

Helpful Report

Posted 10 months ago

Hello - Thank you so much for taking the time to provide us with your valuable feedback regarding our Fire Safety Equipment. We sincerely appreciate your effort in letting us know about your experience, and we apologise for the inconvenience caused. We understand your frustration regarding the delay in the delivery of the extinguisher you ordered and the lack of response to your email. We truly value your feedback and would like to make things right for you. Could you please email us with your order number? Once again, thank you for sharing your concerns with us. We are committed to providing the best possible experience for our customers, and your feedback is instrumental in helping us achieve that. We look forward to hearing from you and making things better. Best regards,

Posted 9 months ago

“Never recieved my order. No reply to emails”

Helpful Report

Posted 10 months ago

Hi Natasha, Thanks for taking the time to leave this review. We always value feedback on our services. It looks like on this occasion, we haven't lived up to our normal high standards. Would it be possible for you to email us on sales@firesafetyequipment.co.uk with your order number so that we can investigate this for you? Thanks,

Posted 10 months ago

“Unfortunately never recieved the order and comms has been poor. We missed the initial delivery due to being shut for snow. We were left cards x 4 for the 4 parcels, from DX to arrange redelivery, but the numbers were not recognised on their tracking system. Chased with Fire Safety online without much help. Still don't have the order nearly a month on!!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your experience with our Fire Safety Equipment. We sincerely appreciate your input and apologize for the inconvenience caused. The unfortunate snow closure led to missed delivery attempts, and it seems there was a miscommunication with the tracking numbers provided by DX for redelivery arrangements. This is not the level of service that we strive to provide, and we deeply regret any confusion or frustration it may have caused. If you could email us on sales@firesafetyequipment.co.uk We assure you that we will get working to resolve this issue and fulfil your order as soon as possible. Thank you,

Posted 1 year ago

“Sorry but at the moment I'm still waiting for it to turn up”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you so much for taking the time to share your feedback on Fire Safety Equipment. We genuinely appreciate your valuable input and apologize for the inconvenience caused by the delay in receiving your order. To rectify the situation and make it right for you, we would love to hear more about your specific concerns. Could you please email us on sales@firesafetyequipment.co.uk so we can chase this up for you? Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. We look forward to hearing from you and working towards a better experience for you and our future customers. Thank you,

Posted 1 year ago

“I’ve had to cancel a fire safety inspection tomorrow because they haven’t arrived yet. Quite poor really.”

Helpful Report

Posted 1 year ago

Thank you, Peter, for taking the time to let us know about your experience with our Fire Safety Equipment. We apologize for the inconvenience of having to cancel the fire safety inspection tomorrow due to the delay in the shipment. Can you tell us more about what happened, and how can we make things better for you?

Posted 1 year ago

“i have sent two messages regarding my order with missing items and missing parts still waiting a response”

Helpful Report

Posted 1 year ago

“Other reviews must be family members , my experience has so far been excruciating . Nothing turned up yet”

Helpful Report

Posted 1 year ago

“Placed order on 28/7/23 still not arrived, no communication from company, only way to contact is via email or contact form - tried both still not had a reply from either. No having to chase for a refund of nearly £300. Nightmare company!”

Helpful Report

Posted 1 year ago

Hi Ben, Thanks for taking the time to leave this review - we always value feedback positive or negative. Unfortunately, delivery of this item was attempted on 31/7 however nobody was present to sign for this delivery. This was due for redelivery tomorrow however as requested this has now been cancelled. Sorry that on this occasion you didn't manage to receive your item but hope the full refund gets to the promptly. Thank you,

Posted 1 year ago

Fire Safety Equipment is rated 4.5 based on 288 reviews