Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.54

4.5 Rating 288 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.5

Based on 288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CO2 Extinguisher arrived extremely quickly. Exactly what we expected. Great product and service.”

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Posted 1 month ago

Hi Rod, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re so glad to hear that your CO2 extinguisher arrived quickly and met your expectations. Your positive feedback inspires us to keep providing great products and service! If you ever need assistance or have any questions, don’t hesitate to get in touch. Thanks again!

Posted 1 month ago

“Quick delivery”

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Posted 1 month ago

Hi Steven, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re thrilled to hear that you were satisfied with the quick delivery. Your positive feedback motivates us to keep up our commitment to excellent service! If you ever need anything else or have any questions, feel free to reach out. Thanks again!

Posted 1 month ago

“Ordered two Lithium fire extinguishers, only one arrived. Had to chase them up and advised that it was a picking error. The item has now turned up.”

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Posted 1 month ago

Hi Karen, Thank you for your review and for bringing this to our attention. We’re glad to hear that the missing extinguisher has finally arrived. We apologize for the picking error that led to this situation and any inconvenience it caused you. Your feedback is important to us, and we’re committed to improving our processes to prevent such issues in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your understanding, and we hope to provide you with a smoother experience next time! Best regards,

Posted 1 month ago

“I decided to purchase from Fire Equipment ltd after all other online suppliers were over priced substantially, the quality from Fire Equipment ltd was TOP CLASS along with the online customer service. I wouldn't hesitate to refer others to purchase from Fire Equipment ltd, a company that offer a first class professional garage safety support to Build-A-Van Ltd. Many thanks Fire Equipment ltd and keep up the great work you do in 2025”

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Posted 1 month ago

Hi Graham, Thank you so much for your outstanding 5-star review of Fire Safety Equipment! We’re delighted to hear that you found our prices competitive and our quality top-notch. Your praise for our customer service means a lot to us. We truly appreciate your willingness to recommend us to others at Build-A-Van Ltd. It drives us to keep delivering first-class professional support! If you need anything in the future, please don’t hesitate to get in touch. Thanks again, and we look forward to serving you in 2025 and beyond!

Posted 1 month ago

“Quick delivery”

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Posted 1 month ago

Hi Viv, Thank you so much for your wonderful 5-star review of Fire Safety Equipment! We’re thrilled to hear that you were pleased with the quick delivery. Your kind words encourage us to keep striving for excellence! If you have any questions or need assistance in the future, feel free to reach out. Thanks again!

Posted 1 month ago

“Very happy with extinguisher and speed of delivery.”

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Posted 1 month ago

Hi there, Thank you for your amazing 5-star review of Fire Safety Equipment! We’re delighted to hear that you are very happy with your extinguisher and the speed of delivery. Your feedback inspires us to continue delivering top-notch service! If you ever have any questions or need assistance in the future, just let us know. Thanks again!

Posted 1 month ago

“Easy to buy online and super fast delivery.”

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Posted 1 month ago

Hi Thomas, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re thrilled to hear that you found our online purchasing process easy and appreciated the super fast delivery. Your feedback motivates us to continue providing great service! If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again!

Posted 1 month ago

“Not happy. Sent pictures and e mails to explain why. No acknowledgement. Staff; uhelpful when I managed to find a tel no. 5 stars however to Sonia who finally secured me an invoice. DX are an appalling courier.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear about the issues you faced and any frustration caused by the delivery process. We understand the lack of acknowledgment after your emails and the difficulty reaching us made things worse. Our team is dedicated to providing fast and reliable support, so this is very uncommon. We will review what happened to understand why communication fell short during your emails. We’re pleased Sonia was able to step in and ensure your invoice was sent quickly. Your kind words about her will be passed on. We know the problems with DX courier added to your frustration. While we rely on third-party couriers, we are addressing this with them to improve the experience for our customers. If there’s anything else we can help with, please contact us at sales@firesafetyequipment.co.uk. Thank you for your understanding.

Posted 1 month ago

“Fast delivery - great product and value”

Helpful Report

Posted 1 month ago

Hi William, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re so glad to hear that you found great value in our product and appreciated the speedy delivery. Your satisfaction truly motivates us to keep up the great work! If you have any questions or need any assistance, please don’t hesitate to reach out. Thanks again!

Posted 1 month ago

“It hasn’t been safety checked yet so I can’t leave a review yet”

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Posted 1 month ago

“Nothing to review, 10 days since my order and am still waiting. Request for update responded to and date and time given elapsed.”

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Posted 1 month ago

Hi Mark, Thank you for your review. We truly regret the delay you are experiencing with your order. We understand how frustrating it is to wait longer than expected, and we sincerely apologise for any inconvenience this may have caused. Your request for an update should have led to clearer communication, and we’re sorry that the provided information has not met your expectations. We take your feedback seriously and are committed to resolving this for you. Please reach out to us again at sales@firesafetyequipment.co.uk so we can give you the assistance you deserve. Thank you for your patience as we work to improve our service. Best regards.

Posted 1 month ago

“Does anybody have a contact number for them? It’s extremely difficult to get through to them as they only have an email address which nobody responds back to.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. We sincerely apologise for the trouble you’ve experienced with our communication. We understand how frustrating it can be not to receive a timely response, especially when trying to get in touch. Unfortunately, we do not have a direct contact number available. However, we encourage you to reach out to us again at sales@firesafetyequipment.co.uk, and we will ensure your concerns are addressed promptly this time. We appreciate your understanding and patience as we work to improve our communication. Thank you!

Posted 1 month ago

“Very easy,straight forward ordering system, super fast delivery too, happy customer”

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Posted 1 month ago

Hi Nicole, Thank you for your wonderful 5-star review of Fire Safety Equipment! We're thrilled to hear that you found our ordering system easy and straightforward, and that your delivery was super fast. Your satisfaction is our top priority, and your feedback truly brightens our day! If you ever need assistance or have questions, feel free to reach out. Thanks again!

Posted 1 month ago

“Quick delivery. Communication was A1. Product was as stated at a great price.”

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Posted 2 months ago

Hi Roy, Thank you so much for your amazing 5-star review of Fire Safety Equipment! We're delighted to hear that you experienced quick delivery, excellent communication, and found the product to be a great value. Your kind words mean the world to us! If you have any questions or need further assistance, just let us know. Thanks again!

Posted 2 months ago

“Great price, great product, quick delivery.”

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Posted 2 months ago

Hi Jonathan, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re thrilled to hear that you found our pricing great and the product to your satisfaction, as well as our quick delivery. Your support means a lot to us! If you ever have any questions or need further assistance, feel free to reach out. Thanks again!

Posted 2 months ago

“Speedy delivery, reasonable price.”

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Posted 2 months ago

Hi Harvey, Thank you for your great 5-star review of Fire Safety Equipment! We're pleased to hear that you appreciated our speedy delivery and reasonable prices. Your support is invaluable to us! If there's anything more we can assist you with, don’t hesitate to get in touch. Thanks again!

Posted 2 months ago

“Price and delivery were good and I have no complaints :)”

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Posted 2 months ago

Hi Daniel, Thank you for your wonderful 5-star review of Fire Safety Equipment! We're so glad to hear that you were satisfied with both the price and delivery. Your feedback is important to us, and it's fantastic to know that you had a positive experience. If you have any questions or need assistance in the future, feel free to reach out! Thanks again!

Posted 2 months ago

“Does the job at less than half the price my service company wanted”

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Posted 2 months ago

Hi Mark, Thank you for your amazing 5-star review of Fire Safety Equipment! We’re delighted to hear that our products not only met your needs but also came at a fraction of the price compared to your service company. Your satisfaction is our top priority, and we appreciate your recognition! If there's anything else we can do for you or any questions you have, just let us know. Thanks again!

Posted 2 months ago

“The online ordering process was good, the delivery timing was good but unfortunately the items ordered were delivered to the billing address and not the specified delivery address, fortunately there was someone there to accept it but it meant having to make an unneccesary journey to collect the order.”

Helpful Report

Posted 2 months ago

Hi Allan, Thank you for your review and for sharing your experience with us. We’re glad to hear that you found our online ordering process and delivery timing satisfactory. We sincerely apologize for the mix-up with the delivery address. We understand how inconvenient it can be to collect your order from a different location. Your feedback is essential, and we are actively working to improve our processes to prevent this kind of issue in the future. If you have any further concerns or if there’s anything we can assist you with, please don’t hesitate to reach out to us directly. Thank you for your understanding, and we hope to serve you better next time! Best regards,

Posted 2 months ago

“Super fast delivery and great price. Highly recommended.”

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Posted 2 months ago

Hi Paul, Thank you so much for your fantastic 5-star review of Fire Safety Equipment! We're thrilled to hear that you experienced super fast delivery and found our prices great. Your recommendation means a lot to us! If you need anything else or have any questions in the future, feel free to reach out. Thanks again!

Posted 2 months ago

Fire Safety Equipment is rated 4.5 based on 288 reviews