Fire Safety Equipment Reviews

Name: Fire Safety Equipment
Rating: 4.57

4.6 Rating 275 Reviews

88 %

of reviewers recommend Fire Safety Equipment

4.6

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Fire Safety Equipment 5 star review on 15th November 2024

Richard S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online, great website, easy to use, you have the option of repeating your previous order which was brilliant. Extinguishers were dispatched the same day as my order and arrived next day, couldn't ask for a better service, ordered the same again on a Friday and they arrived Monday. Excellent, I'm delighted, I will be using in future.”

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Posted 2 months ago

Hi Katrina, Thank you so much for your incredible 5-star review of Fire Safety Equipment! We're thrilled to hear that you found our website easy to use and that your extinguishers were dispatched so quickly. Your feedback means a lot to us, and we’re delighted to know you'll be returning for future orders. If you ever have any questions or need assistance, please don’t hesitate to reach out! Thanks,

Posted 2 months ago

“prompt delivery”

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Posted 13 hours ago

“Still hasn't arrived”

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Posted 3 days ago

Hi Colin, Thank you for bringing this to our attention. We’re truly sorry to hear that your order hasn’t arrived yet, and we understand how disappointing that can be. We take delivery issues seriously and are committed to providing you with the support you need. Please reach out to us at sales@firesafetyequipment.co.uk so we can assist you further and investigate the situation. We appreciate your patience as we work to resolve this matter. Best regards.

Posted 17 hours ago

“Fast efficient service.”

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Posted 6 days ago

Hi Martin, Thank you for your wonderful 5-star review of Fire Safety Equipment! We're delighted to know that you found our service fast and efficient. Your feedback truly motivates our team to keep up the great work! If there's anything more we can assist you with, please don't hesitate to get in touch. Thanks again, and take care!

Posted 4 days ago

“Great service. Extinguishers delivered very quickly. Thanks.”

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Posted 1 week ago

Hi Lee, Thank you for your fantastic 5-star review of Fire Safety Equipment! We're so pleased to hear that you enjoyed our quick delivery service. Your appreciation means a lot to us and motivates our team to keep delivering excellence! If you have any questions or need further assistance, feel free to reach out. Thanks again, and take care!

Posted 6 days ago

“Very happy with the quality of the 9ltr Water, 9ltr Foam and 2kg Co2 extinguishers”

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Posted 1 week ago

Hi Chris, Thank you for your fantastic 5-star review of Fire Safety Equipment! We're so glad to hear that you're happy with the quality of the extinguishers. Your feedback inspires us to keep up the great work! If you ever have any questions or need further assistance, don't hesitate to reach out. Thanks again, and take care!

Posted 6 days ago

“Great service! Fast delivery too. Thank you”

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Posted 1 week ago

Hi Faye, Thank you for your amazing 5-star review of Fire Safety Equipment! We're thrilled to hear that you experienced great service and fast delivery. Your kind words motivate us to keep delivering the best! If you need anything else or have questions, feel free to reach out. Thanks again, and take care!

Posted 6 days ago

“Helpful advise and product delivered promptly. It is in place now. Thanks”

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Posted 1 week ago

Hi Gary, Thank you for your wonderful 5-star review of Fire Safety Equipment! We're delighted to hear that our advice was helpful and that your product arrived promptly. Your feedback encourages us to continue providing top-notch service! If you have any questions or need further assistance, don’t hesitate to reach out. Thanks again, and take care!

Posted 1 week ago

“Competitively priced and expedited delivery. Would definitely use again.”

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Posted 1 week ago

Hi Doug, Thank you for your excellent 5-star review of Fire Safety Equipment! We’re thrilled to hear that you found our prices competitive and appreciated the expedited delivery. Your positive feedback motivates us to continue providing great service! If you ever need anything else or have questions, please feel free to reach out. Thanks again, and we look forward to serving you in the future!

Posted 1 week ago

“CO2 Extinguisher arrived extremely quickly. Exactly what we expected. Great product and service.”

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Posted 1 week ago

Hi Rod, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re so glad to hear that your CO2 extinguisher arrived quickly and met your expectations. Your positive feedback inspires us to keep providing great products and service! If you ever need assistance or have any questions, don’t hesitate to get in touch. Thanks again!

Posted 1 week ago

“Quick delivery”

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Posted 1 week ago

Hi Steven, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re thrilled to hear that you were satisfied with the quick delivery. Your positive feedback motivates us to keep up our commitment to excellent service! If you ever need anything else or have any questions, feel free to reach out. Thanks again!

Posted 1 week ago

“Ordered two Lithium fire extinguishers, only one arrived. Had to chase them up and advised that it was a picking error. The item has now turned up.”

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Posted 2 weeks ago

Hi Karen, Thank you for your review and for bringing this to our attention. We’re glad to hear that the missing extinguisher has finally arrived. We apologize for the picking error that led to this situation and any inconvenience it caused you. Your feedback is important to us, and we’re committed to improving our processes to prevent such issues in the future. If you have any further concerns or questions, please feel free to contact us directly. Thank you for your understanding, and we hope to provide you with a smoother experience next time! Best regards,

Posted 2 weeks ago

“I decided to purchase from Fire Equipment ltd after all other online suppliers were over priced substantially, the quality from Fire Equipment ltd was TOP CLASS along with the online customer service. I wouldn't hesitate to refer others to purchase from Fire Equipment ltd, a company that offer a first class professional garage safety support to Build-A-Van Ltd. Many thanks Fire Equipment ltd and keep up the great work you do in 2025”

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Posted 2 weeks ago

Hi Graham, Thank you so much for your outstanding 5-star review of Fire Safety Equipment! We’re delighted to hear that you found our prices competitive and our quality top-notch. Your praise for our customer service means a lot to us. We truly appreciate your willingness to recommend us to others at Build-A-Van Ltd. It drives us to keep delivering first-class professional support! If you need anything in the future, please don’t hesitate to get in touch. Thanks again, and we look forward to serving you in 2025 and beyond!

Posted 2 weeks ago

“Quick delivery”

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Posted 2 weeks ago

Hi Viv, Thank you so much for your wonderful 5-star review of Fire Safety Equipment! We’re thrilled to hear that you were pleased with the quick delivery. Your kind words encourage us to keep striving for excellence! If you have any questions or need assistance in the future, feel free to reach out. Thanks again!

Posted 2 weeks ago

“Very happy with extinguisher and speed of delivery.”

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Posted 2 weeks ago

Hi there, Thank you for your amazing 5-star review of Fire Safety Equipment! We’re delighted to hear that you are very happy with your extinguisher and the speed of delivery. Your feedback inspires us to continue delivering top-notch service! If you ever have any questions or need assistance in the future, just let us know. Thanks again!

Posted 2 weeks ago

“Easy to buy online and super fast delivery.”

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Posted 2 weeks ago

Hi Thomas, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re thrilled to hear that you found our online purchasing process easy and appreciated the super fast delivery. Your feedback motivates us to continue providing great service! If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again!

Posted 2 weeks ago

“Not happy. Sent pictures and e mails to explain why. No acknowledgement. Staff; uhelpful when I managed to find a tel no. 5 stars however to Sonia who finally secured me an invoice. DX are an appalling courier.”

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Posted 2 weeks ago

Thank you for your feedback. We’re sorry to hear about the issues you faced and any frustration caused by the delivery process. We understand the lack of acknowledgment after your emails and the difficulty reaching us made things worse. Our team is dedicated to providing fast and reliable support, so this is very uncommon. We will review what happened to understand why communication fell short during your emails. We’re pleased Sonia was able to step in and ensure your invoice was sent quickly. Your kind words about her will be passed on. We know the problems with DX courier added to your frustration. While we rely on third-party couriers, we are addressing this with them to improve the experience for our customers. If there’s anything else we can help with, please contact us at sales@firesafetyequipment.co.uk. Thank you for your understanding.

Posted 2 weeks ago

“Fast delivery - great product and value”

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Posted 2 weeks ago

Hi William, Thank you for your fantastic 5-star review of Fire Safety Equipment! We’re so glad to hear that you found great value in our product and appreciated the speedy delivery. Your satisfaction truly motivates us to keep up the great work! If you have any questions or need any assistance, please don’t hesitate to reach out. Thanks again!

Posted 2 weeks ago

“It hasn’t been safety checked yet so I can’t leave a review yet”

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Posted 3 weeks ago

“Nothing to review, 10 days since my order and am still waiting. Request for update responded to and date and time given elapsed.”

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Posted 3 weeks ago

Hi Mark, Thank you for your review. We truly regret the delay you are experiencing with your order. We understand how frustrating it is to wait longer than expected, and we sincerely apologise for any inconvenience this may have caused. Your request for an update should have led to clearer communication, and we’re sorry that the provided information has not met your expectations. We take your feedback seriously and are committed to resolving this for you. Please reach out to us again at sales@firesafetyequipment.co.uk so we can give you the assistance you deserve. Thank you for your patience as we work to improve our service. Best regards.

Posted 3 weeks ago

“Does anybody have a contact number for them? It’s extremely difficult to get through to them as they only have an email address which nobody responds back to.”

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Posted 3 weeks ago

Hi there, Thank you for your feedback. We sincerely apologise for the trouble you’ve experienced with our communication. We understand how frustrating it can be not to receive a timely response, especially when trying to get in touch. Unfortunately, we do not have a direct contact number available. However, we encourage you to reach out to us again at sales@firesafetyequipment.co.uk, and we will ensure your concerns are addressed promptly this time. We appreciate your understanding and patience as we work to improve our communication. Thank you!

Posted 3 weeks ago

Fire Safety Equipment is rated 4.6 based on 275 reviews