“My dad loved his Christmas present! Sadly Evri decided to deliver it and several other parcels to a random address, but the person who lived there kindly popped them over to our local collection point.”
“I am very pleased with my choice of gift. It came as advertised and arrived earlier than expected. The quality is up to standard, l cannot ask for more than l got. Am yet to deliver the gift though 😊”
“Great quick delivery. Great service.
Great product. Brought gift for my husband for Christmas came really quick and kept me updated with the delivery..very happy .”
“Ordered two secret Santa items for circa £10 each. The box was delivered but was completely empty!! Your customer service team weren’t will yo help resolve!
Disappointing!!”
Thank you for providing us with your feedback Darryl,
We're so sorry to hear that your goods were not received.
Judging by the "Delivered" image, it appears the package may have been open when it was delivered. As this was a Secret Santa gift, we presume this is no longer required, so we have provided you with a full refund.
Please accept our sincere apologies for the inconvenience.
Best wishes,
Find Me A Gift
Thank you for taking the time to leave us this review Carolyn.
We're so sorry to hear that your gift arrived damaged, but it's great that you're pleased with the Family Crest itself.
I've relayed your feedback on to our Customer Service team and requested they get a replacement frame sent out to you as a matter of urgency.
Best wishes,
Find Me A Gift
Thank you for your feedback.
Please accept our sincere apologies for any disappointment with your purchase.
Having reviewed your tracking, I can see that the order was shipped within 90 minutes of your purchase, however our courier sadly let us down on this occasion. Due to this, our customer service team agreed to refund you the difference between Standard and Next Day delivery, which was £1.
Best wishes,
Find Me A Gift
“Have beenbtold by the courier that not enough postage was paid and I need to pay more to receive the item I ordered...
I do not buy from companies to be told I mustbpay the excess postage.
Not a good outcome”
Thank you for providing us your feedback Mrs Bainbridge,
I do apologise for the confusion however the delivery note you have received stating insufficient postage was paid must be for another business' delivery.
Royal Mail will be attempting delivery of your order for the first time today, and the postage has been paid in full. You can review this on your tracking below:
https://www.royalmail.com/track-your-item#/tracking-results/FL600270485GB
Best wishes,
Find Me A Gift
“If it were possible to give a negative star rating I would.
This service is terrible! Appalling attention to detail and catastrophic customer service.
I was originally very disappointed that the two items I ordered to be delivered to the same address and recipient, therefore anyone with even an ounce of common sense would realise it was a gift meant for the same person and therefore to be delivered together as one gift not as two separate gifts on different delivery dates.
One item in my order that showed availability was in fact out of stock and rather than propose an alternative delivery date or even a similar item, it was simply cancelled. This demonstrates a complete lack of customer service and lack of basic stock management and website upkeep.
When the personalised gift that was still in stock did arrive, a “You live here” jigsaw, it was of a location the other end of the country and even then the postcode was incorrect and in fact a paint colour code. What should have been sent was an Oxfordshire postcode not somewhere in Oldham which has an M35 postcode not OX**. And certainly not OC** which instead will offer a shade of white paint!
There’s no means of contacting via phone and the response from the company is to not follow up on email queries and complaints as it slows the process down?!?!?!
Again proving poor management and a complete lack of basic customer service care.
Not only is this disappointing for the recipient but also embarrassing for myself as the gift giver. Although, frankly “Find Me A Gift” or rather “Fail to Find Me A Gift”. Should be embarrassed by their complete incompetence.
Do not use this cowboy gifting service or lack there of.”
Thank you for taking the time to provide us this feedback Angharad,
With reference to orders arriving separately, we do make it clear on our site that we work with a broad range of personalisation specialists throughout the UK who customise gifts for us, meaning that gifts may sometimes arrive separately.
Please accept our sincere apologies for any disappointment caused. Having reviewed your order, it appears you had provided the incorrect postcode under the Personalisation section when placing your order. You may confirm this by revisiting your original order confirmation email.
I can see that you contacted us on 30th December which was promptly responded to by our team the following day. Fortunately you are covered by our 30 days returns policy, and you are welcome to return your gift for an amended replacement or a full refund if you prefer.
As you have not provided us a contact number, I will request Customer Service reach out via email to discuss how you wish to proceed.
Best wishes,
Find Me A Gift
