“I would have given 5 stars but for the badly crushed box and inadequate packing inside. I had ordered quite a few items, as gifts, and most of them were fine as they were all individually boxed. But the 5 little hedgehogs had no protective packing and many of the spines had been chipped off. Such a shame as it could have been so easily prevented. I gathered up the chipped spines and sealed them into a bag and attached them to the return slip and, together with the hedgehogs - which I had wrapped in bubble wrap so they would not be further damaged, sent them back.”
Thank you for taking the time to provide us this feedback Carol.
We're so sorry to hear that your hedgehogs were not properly packed. We have forwarded this to our warehouse to ensure this does not happen again.
We will be in touch with you privately to suggest a solution.
Best wishes,
Find Me A Gift
“Hadn't received this item. Ordered on 21st sept, due to be posted back to me on 26th sept and never arrived....
Credit card statement says you guys took the money on 23rd sept 2024 £39.99
Then.... just as I was about to post a bad review, it turned up this morning 4th Oct, really pleased with the product, but had to give it a 4 star review because it was late arriving.”
“I am unable to book the gifted track event, the voucher and activity code are not recognised on Car Chase Heroes, I have attempted on numerous occasions to call, email and web chat, all time consuming and left without either answers nor the way to resolve the issue.
I am waiting ( 24 hours) for an email reply from a "customer service" person.
What a shambolic bunch, both Car Chase as they can't sufficiently man the phones and the two companies "Find me a gift" and Car Chase Heroes for the woeful waste of time and interest in resolving a customer's problems.”
Thank you for the feedback Kieron.
We're sorry to hear that this was your experience with us, we have reached out to you via email to assist you with your booking.
Best wishes,
Find Me A Gift
Thank you for bringing this to our attention and allowing us the opportunity to make this right for you.
We have issued you a replacement gift, please allow up to five days for this to arrive. You don't need to return the original to us, you may dispose of this as you see fit.
“Really pleased with the birthday candles that have just arrived they was packaged very well would definitely recommend your company to people thank you sooo much”
“I ordered a last minute gift for my daughter’s 18th & it arrived WITH THE PERSONAL MESSAGE the next day. I can’t thank them enough & the trinket box was beautiful”
“I ordered a ‘size matters’ mug hoping for a huge mug bigger than any other I have seen. I was not disappointed at all, it’s huge, great quality and perfect for my son in law who would drink tea out of a bucket. He doesn’t need to now. My order arrived within days nicely packaged. Very happy customer”
